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Assistant Manager - Optical - job 5 of 7

Company Description

America's Best is part of National Vision, one of the largest optical retailers in the United States. The America’s Best brand continues to grow, with 1000 stores and counting. Each location combines both parts of the optical equation – eyewear and eye care – into one excellent experience at a single low price.

For more details about America's Best, visit AmericasBest.com.

At National Vision, we believe everyone deserves to see their best to live their best. We help people by making quality eye care and eyewear more affordable and accessible.

By overseeing the daily operations of our stores, including personnel management and inventory control, our Assistant Eyeglass Managers keep customers coming back by providing a positive experience from start to finish – and keeping associates happy, too.

How would you like Sundays off? Yes, every Sunday we’re closed!

Job Description

What would you do? – The Specifics

  • Monitor and achieve profit, sales and performance goals (i.e. reviewing the P&L).
  • Optimize and oversee the eyeglass department to ensure efficiency and compliance with company’s policies and operational guidelines.
  • Convey a commitment to providing outstanding customer service and ensure all associates do the same.
  • Ensure quality standards are met. Review remakes and enforce policies to ensure compliance.
  • Communicate with the General Manger, District Manager, and Corporate Office and provide store reporting as required.
  • Ensure store promotions, advertising, and visual merchandising are in place and all associates and doctors are aware of current promotions.
  • Supervise and motivate Opticians and CL Sales associates (in some stores the Receptionist) and ensures the timely completion of day-to-day functions.
  • Assist the General Manager with forecasting staffing needs, recruiting, selecting and retaining a high caliber staff.
  • Motivate associates to exceed performance standards.

Qualifications

 Are you the right fit? – The Suitable Talent

  • Optical sales experience. Supervising experience is preferred.
  • Proven ability to lead, coach and build associate relationships.
  • Sound understanding of store operations and standards for success.
  • Strong communication skills (both oral and written) for effective management of teams.
  • Exceptional customer service skills.
  • Strong organizational skills for planning work and continuously monitoring progress towards goals.
  • Ability to analyze, create, and understand financial reports.
  • Demonstrated ability to analyze and solve problems of varied scope.

Additional Information

Taking care of our people

We understand the importance of financial health and security, and because of that, we provide competitive compensation to all Associates – including bonus potential for every position in the store! We also offer a comprehensive benefits package including health and dental insurance, 401k retirement savings with company match, flex spending account, paid personal time off, paid company holidays, parental leave, employee eyewear discount and much, much more. At National Vision, we strive to deliver opportunities for professional growth and long-term career fulfillment. We provide training programs, access to educational courses and pride ourselves on the ever-increasing amount of promotions from within.

Please see our website www.nationalvision.com to learn more

We are an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.

Average salary estimate

$50000 / YEARLY (est.)
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$40000K
$60000K

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What You Should Know About Assistant Manager - Optical, National Vision

Join America's Best in Atlanta, GA as an Assistant Manager - Optical, where you’ll play a crucial role in enhancing our customers' experience while helping them see their best. At America’s Best, part of the National Vision family, we pride ourselves on making quality eyewear and eye care affordable and accessible. Your daily responsibilities will include monitoring profit and sales performance, optimizing the eyeglass department, and ensuring our team delivers outstanding customer service. You’ll have Sundays off while you still maintain communication with the General Manager and other key stakeholders, ensuring that all store promotions and visual merchandising strategies hit the mark. Leading a team of Opticians and Sales associates, you’ll motivate them to exceed performance standards while fostering a collaborative and engaging work atmosphere. If you have optical sales experience and a knack for leading and coaching, this is the perfect opportunity for you to grow professionally in a supportive environment. With competitive compensation, bonus potential, and a benefits package that includes health insurance and paid time off, America’s Best truly values its associates. Let’s embark on this exciting journey together and make a meaningful impact in the lives of our customers!

Frequently Asked Questions (FAQs) for Assistant Manager - Optical Role at National Vision
What are the key responsibilities of an Assistant Manager - Optical at America's Best?

As an Assistant Manager - Optical at America's Best, you'll be responsible for overseeing daily store operations, monitoring sales performance, ensuring exceptional customer service, and managing inventory effectively. Additionally, you'll lead and motivate the team of Opticians and Sales associates, guarantee compliance with quality standards, and communicate regularly with management to report on store performance and promotions.

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What qualifications do I need to apply for the Assistant Manager - Optical position at America's Best?

To apply for the Assistant Manager - Optical role at America's Best, candidates should have prior optical sales experience, preferably with supervisory experience. Strong leadership, communication skills, and an understanding of store operations are essential, along with the ability to analyze and understand financial reports for successful business operations.

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How does America's Best support professional development for Assistant Managers - Optical?

America's Best prioritizes the professional growth of its employees, offering various training programs and resources for Assistant Managers - Optical. Associates have access to educational courses and opportunities for advancement, making it easy for dedicated individuals to climb the ranks within the organization.

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What does a typical day look like for an Assistant Manager - Optical at America's Best?

A typical day for an Assistant Manager - Optical at America's Best involves monitoring store performance, training and motivating staff, ensuring quality customer interactions, and managing inventory. You’ll participate in strategic planning while maintaining open communication with other managers to ensure that store objectives are met efficiently and effectively.

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What kind of benefits can I expect as an Assistant Manager - Optical at America's Best?

As an Assistant Manager - Optical at America's Best, you can expect a competitive compensation package that includes bonus potential, comprehensive health and dental insurance, a 401k retirement savings plan with company match, and paid personal time off. Additionally, employee discounts on eyewear and other perks contribute to a supportive work environment.

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Common Interview Questions for Assistant Manager - Optical
How do you ensure excellent customer service as an Assistant Manager - Optical?

To ensure excellent customer service as an Assistant Manager - Optical, I focus on training and motivating my team to prioritize the customer experience. I believe in leading by example, demonstrating a commitment to service, and ensuring that staff members feel empowered to go above and beyond for customers.

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What strategies do you use to monitor and achieve sales targets?

I regularly analyze sales data and financial reports to identify trends and opportunities for improvement. By setting clear sales targets, on-the-ground management, and incentivizing staff performance, I create an environment that encourages achievement and celebrates success.

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Can you give an example of how you've handled a difficult situation with a team member?

When faced with a difficult situation, I maintain open communication and address the issue promptly. I focus on understanding the team member's perspective and work collaboratively to find a resolution, ensuring they feel heard while reinforcing our operational standards.

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Describe your experience with inventory management and compliance.

I have extensive experience in inventory management, where I utilize effective tracking systems to monitor stock levels, minimize shrinkage, and ensure compliance with company standards. Regular audits and communication with the team help us maintain accountability and efficiency.

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How do you approach training new staff members?

I approach training new staff by utilizing a structured training program that covers company policies, sales techniques, and customer service strategies. I believe in pairing new hires with experienced team members for mentorship and providing ongoing feedback to facilitate growth and confidence.

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What techniques do you use to motivate your sales team?

I utilize techniques such as setting clear goals, recognizing individual achievements, and fostering a positive and inclusive environment. Incentives like bonuses and friendly competitions can also spark enthusiasm and drive team performance.

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How do you handle customer complaints?

Handling customer complaints is about active listening and empathy. I ensure that the customer feels heard and understood, and I work diligently to resolve their issues promptly, reinforcing our commitment to excellent service.

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What is your leadership style?

My leadership style is collaborative and supportive. I believe in empowering my team by encouraging input on decisions and fostering a culture of transparency. This helps build strong relationships and a sense of ownership among team members.

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Why are you interested in working for America's Best?

I am drawn to America’s Best due to its strong commitment to customer care and professional growth opportunities for employees. Joining a company that prioritizes accessibility to quality eye care aligns with my values, making it a perfect fit for me.

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How do you stay updated on industry trends in optical sales?

I stay updated on industry trends by regularly attending workshops, networking with other professionals, and reading relevant publications. I also encourage my team to share insights, enhancing our collective knowledge and adapting our strategies accordingly.

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Our Mission: We help people by making quality eye care and eyewear more affordable and accessible. Our Vision: We believe everyone deserves to see their best to live their best. Our Values: Empowered to do what's right, committed to creating ha...

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Full-time, on-site
DATE POSTED
February 18, 2025

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