Global Response & Intelligence Officer

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

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The NBCUniversal Global Response and Intelligence Center (GRIC), located at NBCUniversal headquarters at 30 Rockefeller Center, New York, NY, is a 24x7 incident response center, managing and coordinating crisis response on behalf of NBCUniversal assets worldwide.

The Global Response & Intelligence Officer will assume primary responsibility for monitoring internal and external crisis events with potential impact to NBCUniversal executives, staff, talent, business, reputation, and/or facilities. As a member of the Global Security Operations team, the Officer will report directly to the GRIC Director. S/he will collate and update risk relevant data to form ongoing risk assessments and to support decision-making by the GRIC VP in a crisis. S/he will assist with event/incident communications; ensuring relevant events are escalated and responded to in an effective and timely manner.

During an incident, the Officer will be expected to collaborate NBCUniversal stakeholders to collect detailed and accurate information to provide accurate updates to the Global Security Operations team. Incidents may include a wide range of issues, including natural disaster, extreme weather, demonstrations, terrorism, crime, imminent threat and kidnapping.

Job Duties:

• Assume primary responsibility for monitoring and assessing potential impact of local and global events/incidents via all source collection efforts.
• Provide routine communications on issues that affect NBCUniversal global operations and/or its talent, such as threat reports, worldwide incident alerts, natural disasters, and other topical threats.
• Ensure events that could potentially impact NBCUniversal are escalated to the GRIC Director and relevant stakeholders in a timely manner.
• Assist in analyzing the impact of events or threats to NBCUniversal and its talent through collaboration with other business units, such as News, Productions and Sports.
• Provide situational updates to Senior Crisis Management Teams during incident/crisis. 
• Produce accurate communications in time sensitive situations.
• Utilize Crisis Management tools, such as mass notification, travel locator and mapping, CCTV and crisis alerting tools.
• Monitor the movements of NBCUniversal and talent vehicles and personnel as necessary via GPS tracking systems.
• Conduct social media analysis for crisis events.

Qualifications:

• Bachelor’s degree from an accredited college or university with a concentration in a relevant course of study or an equivalent combination of education and experience
• 2+ years of experience with 1 year of satisfactory full-time professional experience in a command center or intelligence fusion center environment in one or a combination of the following: federal government such as Department of Homeland Security, emergency management, fire or police services, public safety, public health, public administration, urban planning, engineering, military service or another specialized area related to public or private command center operations.
• Proficiency with standard office computer and web applications (Outlook, Internet Explorer, Word, Excel, PowerPoint)
• Must be willing to work on site at 30 Rockefeller Plaza, New York, NY
• Must be willing to work on a shift schedule (including weekends, holidays and non-business hours) and have flexible availability. This includes the ability to work an extended schedule during crisis periods and remain on duty until properly relieved.

Desired Characteristics:

• Experience utilizing OSINT tools
• Knowledge of Internet-based research, including Boolean logic, advanced research techniques, search engine, Internet sources, including social media and social networking tools
• Knowledgeable of and comfortable with Twitter, Facebook and other forms of social media monitoring
• Natural curiosity about world events; knowledgeable of world and local events
• Excellent written and verbal communication skills, as well as attention to detail
• Bilingual and able to read, write and speak Spanish proficiently
• Ability to operate under stress, multi-task in a fast-paced environment
• Self-motivated, strong organizational and multitasking skills
• Equally comfortable working independently or collaboratively on a project, often under compressed timelines
• Ability to work well under pressure and under sometimes ambiguous circumstances
• Highly responsive and proactive, able to own tasks from start to finish 

Additional Information:

• This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $60,000 - $70,000

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].