Senior Business Analyst, Product Management

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.

NBCUniversal Advertising Platforms & Operations (AP&O) is responsible for the product development, project management, and day-to-day operations of NBCUniversal’s full advertising technology suite. From product management to program management to sales operations, our division services both internal and external customers in support of NBCUniversal’s $10B+ annual advertising business. Together, we’re building the platform that powers the future of advertising at NBCU.

The Platform Solutions team provides support and builds business solutions for Sales, Planning, Marketing, Research, Account Management, and Finance departments across a national and global ad sales landscape. As a Senior Business Analyst, you will support NBCUniversal’s National Ad Sales team in the development and execution of all Ad Sales processes in Salesforce.

Reporting to the Senior Director, Product Management, you will:

• Support the existing NBCU Ad Sales process
• Collaborate with National Sales, Marketing, Research, Finance, Account Management, and Sales Operations leaders on Ad Sales process enhancements
• Validate proposed enhancements, evaluate technologies to support enhancements, and work with IT to implement changes
• Share best practices with Platform Solutions and Salesforce Support team
• Ensure accuracy of Ad Sales data (i.e., accounts, contacts, opportunities)
• Execute data quality and data validation activities on a regular basis, including automatic and manual data cleansing
• Ensure security and sharing settings are accurate for designated Salesforce users (i.e., role hierarchies, sharing rules, public groups)
• Respond to escalated support tickets and research and rectify issues with L1 Support
• Modify documentation as needed for supported properties, and work with Ad Sales’ Center of Excellence (COE) on changes to templates, training materials, quick reference guides, etc.
• Remain current on vendor enhancements as new releases are introduced
• Help maintain third-party vendor relationships and handle access for users across the portfolio
• Field process questions and research issues such as client/agency reassignments, deal/opportunity ownership changes, incentive compensation issues, and invoice assignments
• Collaborate with COE to deliver training for new hires and on new capabilities

• Bachelor's Degree or equivalent experience
• Experience with Salesforce (Admin preferred)
• Experience with JIRA, Confluence, Monday.com and/or similar project management tools
• Outstanding organizational skills and attention to detail as well as the ability to juggle multiple tasks and projects in a fast-paced environment

Preferred Qualifications:

• Knowledge of media and ad sales business
• Experience successfully communicating at all levels
• Proven facilitation skills and ability to work with multi-functional teams (business and IT)
• Proven ability to be both strategic and tactical
• Demonstrated ability to think proactively and manage multiple projects
• Must be comfortable learning new systems and technical skills
• Advanced Excel skills a plus

Eligibility Requirements:

• Interested candidates must submit a resume/CV through nbcunicareers.com to be considered
• Must have unrestricted work authorization to work in the United States
• Must be 18 years or older

Additional Requirements:

Hybrid: This position has been designated as hybrid, generally contributing from the office a minimum of three days per week.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website.

Salary range: $85,000 - $105,000

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].