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Renewals Sales Excellence Program Manager

Job SummaryThe Renewal Sales Excellence Program Manager drives program, strategy, innovation, and insights into the renewal organization. This role will have a dotted line to the Renewal GEO leader and their area managers. The insights and strategies from this role will ultimately derisk renewal performance while enhancing the skills and capabilities of the renewal organization. Program Manager duties are in line with renewal Go To Market (GTM) strategies and initiatives intended to grow revenue generated from customer renewal (install base) sales and meet Key Performance Indicators (KPIs) for in-quarter renewal rates, in-quarter retention rates, discount percentages, and asset disposition.Must be located in Eastern or Central time zone.Simplify. Innovate. Collaborate.Essential Responsibilities• Performance analysis against financial metrics, Key Performance Indicators (KPIs), and GTM initiatives within a designated GEO across all customer segments• Joining/Running forecast sessions – Renewal Specialist ---> Area Manager ---> Geo Lead ---> Worldwide leadership• Territory reviews, deals stacks, and forecasting with various inspection points• Hold regular 1:1 with GEO leads, area managers, and Renewal Specialists• Weekly Run of Business slide updates and insights• Continual interlocks with the Business Analytics team• Produce and distribute SMART pipeline management progression goals• Bookings linearity and Channel Performance analysis and insights• Run Geo-level Territory Reviews and MBRs and QBRsKPIs and Business Objectives• Forecast accuracy through inspection and insights• AOP attainment through inspection and insights• KPI improvement through program creation and adoption• COGS improvement through innovation and simplificationJob Requirements• A minimum of 8+ of overall relevant professional experience is required• 5+ years experience managing asset-based reoccurring revenue• 3+ years experience driving insights through data analytics• Advanced proficiency in productivity tools like CRM, forecast, and office• Experience managing through influence rather than reporting lines• Can work across multiple functioning organizations like sales, finance, sales ops, partner, analytics, customer success, and others#SponsorCompensationThe base salary range for this position is $139,000 - $187,000 and will be determined by the candidate's location, qualifications, experience, and education. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off (PTO), various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU’s), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process.Equal Opportunity Employer:NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.Did you know...Statistics show women apply to jobs only when they're 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway! We look forward to hearing from you.Why NetApp?We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favorite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.If you want to help us build knowledge and solve big problems, let's talk.
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What You Should Know About Renewals Sales Excellence Program Manager, NetApp

Are you ready to take your career to the next level as a Renewals Sales Excellence Program Manager at NetApp in Columbus, OH? This exciting role is at the heart of our renewal organization, driving innovative strategies and insightful programs to ensure that we meet our Key Performance Indicators (KPIs) and enhance the renewal team's capabilities. You'll dive into performance analysis and forecasting, working closely with GEO leaders and area managers to forecast accuracy and improve KPI outcomes. A significant part of your job will also involve collaborating with the Business Analytics team to leverage data analytics effectively. If you're someone who thrives on simplifying processes and fostering collaboration across multiple functions—sales, finance, and customer success, to name a few—you're the type of person we're looking for! This role offers not just the chance to innovate but also to create a direct impact on revenue growth through customer renewals. You'll be reporting directly on the performance of our strategies and working with a talented team to share insights that drive results. With a minimum of 8+ years’ experience required, including at least 5 years in managing asset-based recurring revenue, you'll be well-prepared to take on this challenge. At NetApp, we believe in a healthy work-life balance and offer comprehensive benefits, so you can feel great both in and outside the workplace. Join us, and let’s create some incredible solutions together!

Frequently Asked Questions (FAQs) for Renewals Sales Excellence Program Manager Role at NetApp
What are the key responsibilities of a Renewals Sales Excellence Program Manager at NetApp?

As a Renewals Sales Excellence Program Manager at NetApp, you'll be responsible for performance analysis against financial metrics and KPIs, leading forecast sessions, conducting territory reviews, and providing insights through regular updates. Your role will require you to coordinate with various teams to ensure smooth execution of renewal strategies and initiatives aimed at enhancing revenue growth.

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What qualifications do you need to apply for the Renewals Sales Excellence Program Manager position at NetApp?

To be considered for the Renewals Sales Excellence Program Manager position at NetApp, candidates must have a minimum of 8 years of professional experience, including at least 5 years managing asset-based recurring revenue, and 3 years of experience driving insights through data analytics. Advanced proficiency in productivity tools and the ability to influence rather than directly manage teams are also essential.

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How does the Renewals Sales Excellence Program Manager at NetApp contribute to KPI improvement?

The Renewals Sales Excellence Program Manager at NetApp contributes to KPI improvement by analyzing performance, producing insights, and creating programs that foster organizational adoption of best practices. You'll be at the forefront of initiatives aimed at enhancing renewal sales, thereby positively impacting retention rates and reducing discount percentages.

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What can I expect from the work culture at NetApp as a Renewals Sales Excellence Program Manager?

At NetApp, the work culture promotes a healthy work-life balance, collaboration, and innovation. As a Renewals Sales Excellence Program Manager, you'll find support from your colleagues in a positive environment that encourages fresh thinking to resolve challenges. The company also values community service and offers paid volunteer time off, as well as comprehensive medical and wellness benefits.

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What type of tools and technologies should a Renewals Sales Excellence Program Manager be proficient in?

A Renewals Sales Excellence Program Manager should be proficient in various productivity tools, including Customer Relationship Management (CRM) systems, forecasting tools, and office software. These tools will aid in performance analysis, strategic planning, and ensuring efficient operations within the renewal organization at NetApp.

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Common Interview Questions for Renewals Sales Excellence Program Manager
Can you describe your experience managing asset-based recurring revenue?

When answering this question, highlight specific examples from your past roles where you successfully managed recurring revenue streams. Discuss strategies you employed to drive revenue growth and any metrics that demonstrate your success in this area.

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How do you analyze performance against KPIs?

In your response, indicate your approach to performance analysis, including the tools and methods you use. Be sure to mention any specific KPIs relevant to renewal sales that you've focused on, and how you've leveraged insights for strategic decision-making.

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What strategies have you implemented to improve renewal rates?

Share concrete examples of strategies you've implemented in previous roles to enhance renewal rates. Discuss how these strategies were tailored to specific customer segments and the outcomes achieved to support your claims.

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How do you collaborate with cross-functional teams?

Explain your approach to collaboration by detailing experiences where you've worked with sales, finance, and customer success teams. Highlight your communication style and provide examples of shared projects that achieved a common goal.

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What tools and technologies do you find most effective for forecasting?

Discuss your familiarity with various forecasting tools and what specific features you find most beneficial for accurate forecasting. This could include analytics capabilities, ease of integration with existing systems, and user-friendliness.

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How do you prioritize tasks and projects in a fast-paced environment?

Highlight your time-management techniques and how you leverage priority-setting frameworks like the Eisenhower Matrix or similar methodologies to manage multiple projects effectively while maintaining quality.

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Can you provide an example of how you've used data analytics to drive insights?

Choose a specific instance from your experience where you utilized data analytics to identify a key issue or opportunity. Explain the analytical methods used and how this led to actionable insights that benefitted your organization.

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What is your experience with leading forecast sessions?

Share your direct involvement in leading forecast sessions, emphasizing your role in facilitating discussions, gathering inputs, and driving consensus among stakeholders for the best renewal outcomes.

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How do you handle conflicts or disagreements within your team?

Demonstrate your conflict-resolution skills by recalling a specific situation where you successfully mediated a disagreement while maintaining team cohesion and focusing on the task at hand.

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What motivates you to excel in a role like the Renewals Sales Excellence Program Manager?

Provide a personal insight into what drives you professionally. Whether it's the challenge of improving performance metrics or the satisfaction of building strong customer relationships, convey your passion for achieving excellence in renewal sales.

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NetApp is a global cloud-led, data-centric software company that empowers organizations to lead with data in the age of accelerated digital transformation. The company provides systems, software, and cloud services that enable them to run their ap...

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DATE POSTED
December 17, 2024

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