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Bilingual Customer Care Agent

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At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.

In this role, you will conduct various basic call types (some using a dialer)to panelists, respondents and other customers across the US. This may include calls to support scheduling, data collection, basic troubleshooting, action reminders, and inbound services. Your goal is to grab the attention of homes and motivate them to respond to the call purpose. This position has set guidelines with high productivity, performance, and quality requirements.

This role is a Hybrid position with a requirement to work in the office and has flexibility for working from home. The majority of the time will be spent working in the office.

What you can expect: Benefits exceeding those mandated by law, which include:

9% in grocery vouchers
Financial support for internet connectivity expenses for teleworking
13% savings fund
Major Medical Expenses coverage (spouse and children under 25 years)
Life insurance
50% vacation bonus
30-day Christmas bonus (Aguinaldo)
Flexible hours (hybrid role): Choose the schedule that best suits your life! We offer a variety of shift options to meet diverse needs, all while working from our modern office and from home.

What You’ll Need:

High school diploma or equivalent work experience.
Fluency in both English and Spanish (written and verbal) is essential.
Strong negotiation and customer service skills
Must have strong computer skills and working knowledge of IOS, MS Windows and Google applications
Experience with CATI systems and dialers (preferred)

Job Responsibilities & Home Office Requirements:

Conduct phone surveys and collect data
Provide exceptional customer service
Maintain confidentiality of information
Meet performance and quality standards
Troubleshoot basic technical issues
Maintain a home office with high-speed internet (80mbps download, 10mbps upload)
Work flexible hours, including evenings and weekends

$16,200 - $16,200 a year

Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a nielsen.com domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @nielsen.com address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.

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CEO of Nielsen

David Kenny

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Average salary estimate

$16200 / YEARLY (est.)

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max

$16200K

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What You Should Know About Bilingual Customer Care Agent, Nielsen

Join the Nielsen team as a Bilingual Customer Care Agent in Santa Anita, Mexico, where your enthusiasm can help shape the future of media insights! At Nielsen, we're all about leveraging powerful insights to help our clients make informed decisions that result in extraordinary outcomes. As a Bilingual Customer Care Agent, you'll be responsible for reaching out to our panelists and customers across the U.S., engaging them with calls that cover scheduling, data collection, troubleshooting, and more. Your role is essential in motivating these individuals to actively participate in our initiatives. While the job demands high productivity and quality, we ensure that our agents are supported with benefits exceeding legal requirements, such as grocery vouchers, financial assistance for internet connectivity, and flexible work hours to accommodate your lifestyle. Although this role requires you to work primarily in the office, you’ll have the opportunity to enjoy a hybrid setup, which gives you the best of both worlds. If you're fluent in both English and Spanish, possess excellent customer service skills, and thrive in a fast-paced environment, then this might just be the perfect opportunity for you! So, are you ready to power the future along with Nielsen?

Frequently Asked Questions (FAQs) for Bilingual Customer Care Agent Role at Nielsen

What are the responsibilities of a Bilingual Customer Care Agent at Nielsen?

As a Bilingual Customer Care Agent at Nielsen, your main responsibilities include conducting phone surveys, engaging with panelists and respondents, and providing exceptional customer service. You will also collect data, assist with troubleshooting basic technical issues, and maintain strict confidentiality of information. Overall, your goal is to meet performance and quality standards while ensuring a high level of client satisfaction.