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Implementation Manager

About Numeral:

Numeral automates sales tax compliance for ecommerce and SaaS companies. We are a YC W23 startup that’s growing extremely fast and tackling a major market. If you’re looking to make a huge impact at an early-stage, hypergrowth company, read on.

💁 Position Overview:

The Implementation Manager position is a dynamic role designed for someone excited to establish the playbook for how we set up customers for success on the Numeral platform.

Numeral is a magical experience that allows companies to put their sales tax compliance on autopilot. But, for a truly hands-off, automated experience, companies need to make sure their accounts are configured properly. That’s where you come in.

You’ll be working directly with our largest customers. And, you’ll work cross-functionally with teams across Numeral, from sales and support to design and engineering. You are a project-lead and quarterback, and your goal is to move our newest clients over the finish line as fast as possible.

📝 Responsibilities:

  • Manage a portfolio of clients, helping them fully onboard with Numeral.

  • Become an expert at how Numeral operates, learning every part of the how our operations fit together.

  • Hop on calls and answer daily emails from clients in a timely and professional manner.

  • Go above and beyond to offer a truly awesome experience for our newest customers.

  • Always be thinking and providing feedback about how our onboarding process can improve.

  • Move fast, but also have an intense attention to detail, so that clients are set up for success in the long-run.

🎓 Qualifications:

  • At least 2 years of professional experience in customer success, account management, biz ops, or consulting roles.

  • Client advocate: You go above and beyond to create an awesome customer experience.

  • Highly organized: You pay attention to the tiniest details and create personal systems in your day-to-day to ensure nothing slips.

  • Project manager: You can see a problem and recognize the steps needed to overcome obstacles. And then, you can execute. You’re able to work cross-functionally with ease.

  • Multitasker: You can juggle multiple clients and projects and issues at the same time, and again, ensure nothing slips.

  • Selfless: You assist your teammates, support your clients, ultimately, help Numeral become better each day.

Benefits:

  • Competitive salary

  • Stock options

  • Full healthcare

  • Generous vacation

  • Access to 401(k) program

Location

The Implementation Manager can work out of our San Francisco, CA headquarters. Remote in the US is also okay.

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Average salary estimate

$75000 / YEARLY (est.)
min
max
$65000K
$85000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Implementation Manager, Numeral

Join Numeral as an Implementation Manager and take the reins of onboarding our clients into a seamless sales tax compliance process. At Numeral, we are on a mission to automate sales tax compliance for ecommerce and SaaS businesses, and we're growing rapidly thanks to our innovative solutions. As an Implementation Manager, you will play a crucial role in ensuring that our clients set up their Numeral accounts properly for a hassle-free experience. With at least two years in customer success, account management, or related fields, you’ll leverage your skills to manage a portfolio of clients, ensuring they experience the magic of automating their sales tax compliance. This position allows you to collaborate across departments, from sales to engineering, functioning as a project lead who drives clients to success. Your commitment to detail and customer experience will shine as you hop on calls and respond to inquiries, all while sharing valuable feedback to enhance our onboarding process. If you’re selfless, organized, and eager to grow with a fast-paced startup, Numeral is the perfect home for you. Enjoy a competitive salary and benefits, with the flexibility to work from our San Francisco headquarters or remotely within the U.S. Make an impactful change with Numeral today!

Frequently Asked Questions (FAQs) for Implementation Manager Role at Numeral
What are the key responsibilities of the Implementation Manager at Numeral?

As an Implementation Manager at Numeral, your main responsibilities will include managing a portfolio of clients, ensuring successful onboarding onto the Numeral platform, and becoming an expert in Numeral's operations. You will interact directly with clients to provide a fantastic experience, be detail-oriented in configuring their accounts, and collaborate cross-functionally to enhance the onboarding process.

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What qualifications do you need to become an Implementation Manager at Numeral?

To be considered for the Implementation Manager role at Numeral, you should have at least two years of experience in customer success, account management, or similar roles. Strong organizational skills, the ability to multitask, and a client-focused attitude are essential as you will be advocating for clients' needs while managing various projects.

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How does the Implementation Manager role at Numeral differ from other management positions?

The Implementation Manager role at Numeral specifically focuses on client onboarding and ensuring that new customers have a seamless transition to using the Numeral platform. While it shares some responsibilities with traditional management positions, the emphasis here is heavily on client advocacy and a hands-on approach to customer success.

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What can candidates expect from the company culture at Numeral?

Candidates joining Numeral can expect a fast-paced, dynamic work environment with a strong focus on collaboration and innovation. The culture promotes a selfless approach, where team members support each other and work cross-functionally to deliver the best customer experience possible. Being part of a YC W23 startup means being part of an exciting journey toward significant growth and impact.

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What benefits does Numeral offer for the Implementation Manager role?

As an Implementation Manager at Numeral, you will receive a competitive salary, stock options, a comprehensive healthcare package, generous vacation time, and access to a 401(k) program, reflecting the company's commitment to both your financial and personal well-being.

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Common Interview Questions for Implementation Manager
How do you prioritize tasks when managing multiple clients as an Implementation Manager?

When managing multiple clients, I prioritize tasks by assessing urgency and impact. I create a structured schedule while staying adaptable to changing needs. Communication is key; I ensure to check in regularly with clients to address their concerns promptly.

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Can you describe a time when you had to overcome an obstacle for a client?

An example would be when a client faced last-minute system integration issues. I quickly organized a cross-functional meeting with our engineering team, facilitated a troubleshooting workflow, and communicated transparently with the client throughout the process, ensuring they felt supported and informed.

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What experience do you have with onboarding new clients?

In my previous role, I successfully onboarded over 50 clients by developing a structured onboarding protocol that included comprehensive training sessions, personalized follow-ups, and resource material that catered to individual client needs. This improved customer satisfaction and efficiency exponentially.

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How do you measure success when working with clients?

I measure success through client feedback, retention rates, and the speed at which they achieve their desired outcomes on the platform. Establishing key performance indicators beforehand allows me to align our goals and ensure accountability throughout the onboarding process.

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What tools or software have you used to manage client relationships?

I have used various CRM tools like Salesforce and HubSpot to manage client relationships effectively. These platforms allow for tracking interactions, managing project timelines, and ensuring that I maintain organized notes and communication history for reference.

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How do you stay current on industry trends relevant to the Implementation Manager role?

I subscribe to industry newsletters, attend webinars, and participate in forums related to sales tax compliance and SaaS solutions. This helps me stay informed on best practices and emerging trends, allowing me to provide valuable insights during client onboarding.

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Describe how you would handle an unhappy client during the onboarding process.

First, I would listen actively to their concerns and empathize with their situation. Then, I would work collaboratively with the client to understand the root cause of their dissatisfaction and propose actionable solutions, keeping them informed every step of the way to rebuild trust.

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What do you enjoy most about being an Implementation Manager?

I love the opportunity to make a tangible difference in clients’ businesses by helping them transition to automated solutions. Seeing their relief and satisfaction once they are successfully onboarded and ready to use the platform is incredibly rewarding.

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How do you handle feedback from clients to improve the onboarding process?

I take client feedback seriously and actively incorporate it into our onboarding processes. After each onboarding session, I conduct follow-up surveys and discussions to gather insights, analyze common themes, and present suggested improvements to the team.

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What strategies do you use to build relationships with clients during onboarding?

I focus on open communication, personalized interactions, and a genuine interest in their business goals. Regularly checking in and being available to answer questions helps build trust and rapport, making clients feel valued and supported.

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TEAM SIZE
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EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
February 12, 2025

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