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Hospitality Director

THE JOB / Hospitality Director, Global Hospitality (Payment Services Client – AMERICAS/B2B)EXPERIENCES / Responsible for planning and executing event and experiential marketing programs.• **Our headquarters is in Stamford, CT, but the location of this position can be flexible with a priority given to candidates open to hybrid work (2-3 days week in office) in one of our office locations - - Stamford, CT, New York, NY, Charlotte, NC, Los Angeles, CA, Chicago, IL, or Atlanta, GA.Our client is an award-winning Payment Services brand known for their iconic marketing initiatives. We are searching for an Account Director who will be responsible for overseeing a North American Hospitality Calendar of events associated with client’s property partnerships. This position will have a strong focus on project management, domestic events and product and service integrations.This position is best suited for a candidate inspired by working in a team environment with a diverse group of people from different countries and cultural backgrounds. If you are looking to work in the epicenter of sports marketing and sponsorship consulting with a finance client and a true partner, consider this opportunity.THE WORK YOU’LL DO• Serve as a reliable agency contact for client sponsorship, internal client departments and agency partners• Oversee B2B Hospitality Programming across multiple regions and events, with a focus on the Americas• Serve as the client liaison for Americas/B2B Hospitality and Product Service Integration• Manage a US based team to plan and execute high profiled B2B events• Integrate client’s products and services into sponsorship programs• Serve as an experiential expert to ideate on innovative ways to convey client messaging through events and hospitality• Oversee B2B programming and Executive onsite management• Manage finance trackers, budgets, and program reconciliations• Develop sales decks and presentations to be presented to internal and external audiences• Support the agency experiences team as a key member of the hosting and hospitality vertical, bringing new insights and ideas to an evolving industryTHE BIGGER TEAM YOU’LL JOINRecognized as one of the “Best Places to Work in Sports”, Octagon is the global sports, entertainment, and experiential marketing arm of the Interpublic Group.We take pride in being Playmakers – finding insightful, bold ways to create play in our work, our lives, and in the world. We believe in the power of play to create big ideas and unlock potential for our clients and talent.We can put ourselves in the shoes of fans because we ARE fans – of sports, entertainment, and culture at large. This expertise allows us to continually evolve the fan experience across sports and entertainment alongside some of the biggest brands and talent in the world.The world needs play more than ever. Are you a Playmaker?WHO WE’RE LOOKING FORHave an impressive work ethic with the initiative to constantly go above and beyond• Have a passion for hospitality and providing VIP service• Have global account experience and have managed a worldwide team• Interested in the business of sports, entertainment, gaming, music and/or celebrity & lifestyle culture• 8+ years’ experience working in event management and hospitality• Organization skills and attention to detail, including the ability to prioritize multiple projects simultaneously, are outstanding• Proficient with Microsoft Office Software (specifically PowerPoint, Excel and Word)• A positive mentality, with a “no job is too small” approach• Fluency in multiple languages a plus• Enjoys travel and are comfortable executing onsite events• All applicants must provide proof of COVID vaccination or contact the organization’s HR team if eligible for an exemption• Flexibility and willingness to travel domestically and internationally and work weekends or holidays as needed. Anticipated travel level: Moderate (20-45%).L5: The base range for this position is $70,000 – 90,000. Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualificationsOctagon’s comprehensive benefit package includes:• Unlimited PTO policy – we understand you need time for play!• Competitive medical/dental/vision insurance plans with FSA/HSA and Dependent Care FSA options. Pet Insurance for those who need it too!• Generous Family and Parental Leave Policy (12 weeks) with eligibility extended to all parents regardless of gender or primary/secondary caregiver status• Access to our parent company (IPG) Savings plan (401K program) with company match as well as an Employee Stock Purchase Plan (ESPP)• Pretax Transportation/Commuter Benefits and Parent Travel Program• Dedicated Mental Health resources including Headspace membership, Employee Assistance Program (CCA) and more• Discount portal for everyday goods and services• Employee Resource Groups and inclusive diversity programming and initiatives• Personal Development programsOctagon is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability, protected veteran status, or any other basis prohibited by law.

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What You Should Know About Hospitality Director, Octagon

Join Octagon as the Hospitality Director in Charlotte, NC, and immerse yourself in the exciting world of experiential marketing with one of the industry's leading Payment Services brands. In this dynamic role, you'll be at the forefront of planning and executing high-profile B2B events, overseeing a North American Hospitality Calendar, and delivering outstanding hospitality experiences that truly resonate with clients. This position is perfect for those who thrive in team settings and are eager to work with a vibrant, culturally diverse group of individuals. As a trusted contact for client sponsorships and agency partners, you'll manage a talented US-based team and become an integral part of our agency's hosting and hospitality vertical, exploring cutting-edge ways to convey our client’s messaging. With the freedom of flexible, hybrid work locations, you can make a significant impact in the epicenter of sports marketing. If you have a strong work ethic, a passion for VIP service, and over 8 years of experience in event management, your journey with us could be the perfect next step. Join us in creating memorable events that leave a lasting impression and put you in the heart of the action!

Frequently Asked Questions (FAQs) for Hospitality Director Role at Octagon
What are the main responsibilities of the Hospitality Director at Octagon?

The Hospitality Director at Octagon will oversee B2B Hospitality Programming across multiple regions, manage a US-based team for high-profile events, and serve as a liaison for Americas/B2B Hospitality and Product Service Integration. Your role will also include ideating innovative ways to convey client messaging through experiential events.

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What qualifications are needed for the Hospitality Director position at Octagon?

To qualify for the Hospitality Director role at Octagon, candidates should have at least 8 years of experience in event management and hospitality, a strong organizational skillset to prioritize multiple projects, and proficiency in Microsoft Office, particularly PowerPoint, Excel, and Word.

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Is travel required for the Hospitality Director at Octagon?

Yes, the Hospitality Director role at Octagon involves moderate travel levels, approximately 20-45%. Flexibility to travel domestically and internationally, as well as working weekends or holidays is essential.

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What type of work environment can a Hospitality Director at Octagon expect?

Octagon promotes a supportive and collaborative work environment, embracing hybrid work options. You'll join a diverse team dedicated to sports marketing and sponsorship consulting, emphasizing the importance of creativity and play in our work.

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What is the salary range for the Hospitality Director position at Octagon?

The salary range for the Hospitality Director role at Octagon is between $70,000 and $90,000. The exact compensation depends on various factors, including experience, qualifications, and market considerations.

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Common Interview Questions for Hospitality Director
Can you describe your experience with managing B2B events?

Highlight your past roles where you led B2B event management. Discuss the scale of events, your specific contributions, and how you collaborated with teams to ensure success.

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How do you prioritize tasks when managing multiple events simultaneously?

Demonstrate your organizational skills by sharing a specific method you use to prioritize tasks, such as creating timelines, using project management software, or delegating responsibilities.

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What innovative ideas have you implemented in past hospitality roles?

Discuss unique strategies you've introduced to enhance guest experiences or streamline event processes. Provide concrete examples of how these ideas contributed to successful outcomes.

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How do you handle budget management for large-scale events?

Share your experience with financial planning, forecasting, and tracking expenses. Highlight any tools or techniques you have used to ensure events stay within budget.

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What is your approach to building relationships with clients and partners?

Emphasize your communication skills and methods you use to establish trust and rapport, such as regular check-ins, transparent communication, and providing exceptional service.

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Can you give an example of a challenging event you managed, and how you overcame obstacles?

Choose a specific event and outline the challenges you faced, your problem-solving process, and the final outcomes. Focus on lessons learned and improvements made for future events.

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How do you ensure a positive guest experience in events?

Discuss the components you believe ensure an excellent guest experience, from pre-event communication to on-site engagement, and share your personal experiences where you prioritized guest satisfaction.

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What role does teamwork play in your event management style?

Articulate how you value collaboration and your experience working with cross-functional teams. Highlight specific instances where teamwork led to successful event execution.

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How familiar are you with the latest trends in experiential marketing?

Stay informed about current trends and innovations in the industry. Share how you incorporate these trends into your event planning and execution processes.

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What is your experience with virtual or hybrid events?

If applicable, outline your past experiences with virtual or hybrid event formats. Discuss technical aspects, audience engagement strategies, and any tools or platforms you used.

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Full-time, hybrid
DATE POSTED
December 23, 2024

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