Manager, Auth0 Technical Account Management

As the Manager of Auth0 Technical Account Management at Okta, you'll be responsible for leading a team of Technical Account Managers, ensuring exceptional service delivery, and developing strategic plans to align with company goals. You will mentor team members, strengthen client relationships, handle complex customer issues, and create high-quality customer-facing materials, ultimately driving both customer success and team performance.

For the Manager, Auth0 Technical Account Management role at Okta, candidates should have over 8 years of relevant experience along with a Bachelor's degree or equivalent education. Experience leading technical account management or similar teams (1-3 years) is essential. Additionally, a proven track record in driving software adoption and strong operational skills will set you up for success in this role.

The Manager of Technical Account Management at Okta plays a vital role by guiding their team to deliver tailored identity solutions, addressing complex issues, and ensuring proactive support. By establishing strong relationships with customers and collaborating across departments, they help mitigate risks and align client strategies with Okta’s solutions, ultimately enhancing customer satisfaction and retention.

Success as a Manager of Auth0 Technical Account Management at Okta requires excellent strategic and analytical skills, effective communication abilities, and a passion for coaching to develop team members. The ability to manage customer-facing teams and engage with senior executives is critical. Strong operational skills, problem-solving abilities, and a collaborative mindset are also paramount.

At Okta, the Manager of Auth0 Technical Account Management can expect a dynamic and flexible work environment. The role allows remote work, though some in-office collaboration in Chicago is required, particularly during onboarding and team events. Okta embraces diverse perspectives and encourages employees to be their creative and successful selves, regardless of their location.

When developing strategic plans as a Manager at Okta, focus on aligning team objectives with broader company goals. Utilize data to identify key performance indicators and prioritize initiatives that drive customer success. Engagement with your team in brainstorming sessions can yield innovative strategies while fostering a sense of ownership.

In discussing your experience leading technical account management teams, emphasize your ability to mentor and develop talent while maintaining a collaborative culture. Highlight specific examples where you've driven results through effective leadership in a fast-paced environment, showcasing your capacity for strategic thinking and performance improvement.

To strengthen customer relationships as a Manager at Okta, focus on proactive engagement and understanding their unique needs. Develop personalized communication plans, conduct regular check-ins, and address issues promptly. Show customers how they can maximize value from your products, reinforcing their trust and reliance on Okta.

Measuring team performance involves setting clear KPIs and conducting regular reviews. Use data-driven insights to identify strengths and areas for improvement. When providing feedback, structure it to highlight successes before addressing areas for growth, ensuring you are supportive and encouraging.

Managing risks in customer accounts starts with proactive identification through regular account reviews and close communication with clients. Developing risk mitigation strategies, like contingency plans or additional support, demonstrates your commitment to customer satisfaction while reinforcing your team's reputation as trusted advisors.

Handling conflict within your team involves fostering open communication and understanding diverse perspectives. Mediate discussions respectfully, aiming for resolution that considers all viewpoints. Encouraging a culture of constructive feedback can also help preempt conflicts by addressing issues before they escalate.

In describing your software adoption and implementation experience, share specific instances where you've successfully driven usage through training and tailored support. Highlight how your strategies led to improved customer outcomes, showcasing both your technical understanding and ability to guide clients through change.

Effective collaboration tools include project management software like Trello or Asana, communication platforms like Slack, and documentation systems like Confluence. Emphasize methodologies like Agile or Scrum that promote teamwork and flexibility, ensuring your team can adapt to varying project needs while maintaining productivity.

To explain complex technical concepts, begin by breaking down the information into simpler parts. Use analogies or real-life examples to make the concept relatable. Engaging the audience with questions can ensure their understanding and encourage participation, making the learning process interactive.

Maintaining high employee morale centers around recognition, continuous development, and fostering an inclusive culture. Regularly celebrate achievements, invest in training opportunities, and maintain open lines of communication to ensure team members feel valued and motivated to contribute to their fullest potential.