Order Management Systems Manager

About the Team

OpenAI Finance is responsible for ensuring the organization is set up for success in pursuit of its mission. OpenAI’s Revenue team works cross-functionally to grow and evolve the Company’s commercial offerings. This team oversees billing operations, deal desk, revenue systems and revenue close, in ensuring the organization’s revenue processes are efficient, accurate, and compliant with relevant laws and regulations. 

About the Role

We are looking for an Order Management Systems Manager to support the implementation and improvements in order-to-cash systems and cycles. You will work closely with leaders across OpenAI’s Applied, GTM, and operational teams to launch products and shape the vision of OTC systems. This role will help us support OpenAI’s growing commercial stack and ensure we are integrating systems and operations with upstream and downstream processes seamlessly. 

You will be a key player in building our revenue systems and contributing to a world class finance team. 

This role is based in San Francisco, CA, using a hybrid work model of 3 days in the office per week. Relocation assistance is offered to new employees.

In this role, you will:

• Learn and adapt to all order management and operational billing processes, ensuring a thorough understanding of the OTC process

• Partner with cross-functional teams, including Deal Desk, GTM, Applied, Revenue Ops and Legal, to identify and quantify opportunities to improve the customer experience and the Order-to-Cash process, and contribute to developing scalable processes to address these opportunities

• Partner closely with Revenue Systems and Applied teams to support and iterate on Revenue Operations Systems architecture for new products, including supporting business process implementation, and post go-live support

• Perform and coach Revenue Operations team on User Acceptance Testing (UAT) and validations for billing system updates, ensuring smooth integration with business processes changes

• Provide recurring insight to leadership regarding practices, and key issues within the Order-to-Cash process

• Support and contribute to the OTC tech stack for all commercial products (API and ChatGPT)

We’re looking for a blend of:

• 5+ years of progressive experience in order management, accounts receivable, and billing operations in the fast-paced high-growth Enterprise SaaS/B2B environments,  preferably in public or large pre-IPO companies. 

• Hands-on experience contributing to full-scale systems implementation, including requirements, architectural design, user acceptance testing, and rollout

• Analytical mindset to bring to bear on their work, consistently evaluating their own processes and looking for ways to improve scalability. 

• Proficiency in data analysis tools, including SQL. Python skills a plus.

• Strong project management skills 

• Exemplary interpersonal, verbal and written communication skills

• Proven ability to work cross-functionally to solve problems and achieve results

You might thrive in this role if: 

• You’re an enthusiastic self-starter. You thrive in a fast-paced, ambiguous environment, and expect to lead multiple projects. You take ownership of your work and believe that a job not done well is a job not done.

• You’re excited about new challenges. You don’t have the answers to every question up front, but the process of solving them invigorates you. Novel issues requiring multidimensional knowledge excite you.

• You’re a phenomenal teammate. You’re a strong communicator who can explain complex topics with ease, in any format. You intuitively understand the importance of keeping everyone in the loop, and you take proactive measures to do so. You’re intellectually honest.

• You’re a world-class leader. You mentor those around you, help set agendas, and unblock company-wide issues. You identify opportunities for cross-functional projects and emphatically step in to lead them. Your commitment to quality is unwavering and you coach the work of those around you to join you at this elevated level.

• You’re a builder. You not only embrace the opportunity to have a direct impact on how a company operates, you revel in it. An organization relies on the quality of its foundation and your passion is building strong systems and processes from the ground up.

• You’re passionate about technology and artificial intelligence.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. 

We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or any other legally protected status. 

For US Based Candidates: Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.

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At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.