Director of Operations (Federal Government Contracts)

We are seeking a Director of Operations for one of our leading clients. This role is crucial in developing and implementing HR and Operations strategies that support employees, foster diversity and inclusion, and leverage technology for optimal efficiency. The Director of Operations will have a primary focus on managing all aspects company operations focusing on successfully executing our Federal Government contracts

Primary Responsibilities:

• Lead all aspects of business operations, with a specific emphasis on managing all Federal Government contract deliverables, ensuring compliance and performance exceeding standards.
• Responsible for setting up the contract and managing the contracts through the life cycle of the contract.
• Develop and execute strategies to achieve "Very Good" to "Exceptional" CPARS ratings on all Federal Government contracts, implementing best practices and continuous improvement initiatives.
• Maintain a deep understanding of Federal Government procurement processes, contracting vehicles (e.g., GSA Schedule, GWACs, IDIQs), and CPARS requirements.
• Proactively analyze contract performance, identify risks and opportunities, and implement corrective actions to maintain exceptional service delivery and position the company for successful recompete contracts.
• Research, design, and implement new HR programs and policies, while assessing and improving existing ones to enhance engagement, retention, and support company growth.
• Develop, implement, and monitor operational systems and processes that provide clear visibility into goals, progress, and obstacles for key initiatives.
• Thrive in a fast-paced, high-performance, collaborative environment, demonstrating the ability to execute tasks precisely and efficiently.
• Build and maintain strong relationships with senior-level decision-makers in Federal agencies, acting as the primary point of contact for contract-related matters.
• Plan, monitor, and analyze key performance metrics to ensure efficient and timely completion of operational tasks.
• Uphold organizational policies and standards, ensuring compliance with all legislative regulations.
• Foster a culture of diversity, equity, and inclusion as an integral part of the work environment.
• Deliver high-impact HR programs related to performance management, benefits, compensation, and succession planning.
• Identify the operations and contract efficiencies to reduce the cost and increase the profits.

• 10+ years of senior leadership experience in a related field.
• 5+ years of proven experience working with Federal Government contracts, demonstrating a track record of successful contract management and achieving high customer satisfaction
• Deep understanding of CPARS criteria and demonstrated ability to develop and implement strategies to consistently achieve outstanding ratings.
• Advanced knowledge of HR issues impacting operations, including compliance, employee morale, performance, and productivity.
• Proven ability to influence and drive change.
• Experience in technology and high-growth entrepreneurial companies.
• Adept at identifying and proposing solutions to various business problems.
• Experience designing cost-effective, market-competitive compensation and benefits programs that drive retention.
• Skilled in building and communicating business rationale and financial impacts of people-based programs.
• Exceptional written and verbal communication skills.
• Bachelor's degree in business or HR

Preferred

• Superior analytical and problem-solving capabilities
• Advanced degree.
• PMP Certification
• SPHR or SHRM-SCP Certification
• BD and Proposal Writing Experience

Our client, a fast growing, SBA 8(a) certified, premium IT services and solutions organization, focuses on partnering with our clients to improve their productivity and operational efficiency. With more than 15 years of experience developing innovative enterprise IT solutions for a range of government and commercial clients. They have earned the reputation for being a transparent and dependable business partner for their clients. Their ranking as one of the best in the services industry stems from their team of A+ players who constantly push the envelope to achieve better than best results. With a deep understanding of IT, their breadth and depth of experience helps us offer world-class solutions to their clients. They are continuously recognized by their clients for their performance, timely delivery, and more importantly their insightful, robust, and innovative solutions.

Our client’s current Federal Government contract Vehicles:

• 8(a) STARS III
• HCaTS 8(a) Small Business Pool 2
• OASIS SB/8(a)
• FAA eFAST
• OASIS+
• SEAPORT-NxG
• GSAMAS

Company Culture and Values: Our clients’ culture is one of creativity and participation in a cooperative, progressive workplace. They prosper because their leaders and associates can adapt to change, stand tough on issues, think differently and act early. Their culture is defined by honesty, respect for individuals, transparency, and teamwork. They have an ideal equilibrium of values, work and play, where all employees get opportunities to grow both professionally & personally.

Diversity and Inclusion Statement: Our client is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Benefits: Our client’s benefits are fully competitive with industry standards.

Location: Prefer onsite - but hybrid arrangements will be considered.