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Senior Account Manager - LTD

Company Description

Who We Are

With every job, there’s always the question of “why”. Why join a company? Why be part of their mission? Here, the why is easy. It’s because at some point, we’ve all needed someone there for us.

At the OTIP Group of Companies (OGC), we believe that something special happens when employees feel valued for the work they do, supported as the people they are, and included in the very fabric of the organization: they bring their best to work every day. And that's why we mean it when we say we put our people at the centre of everything we do. Join us as we grow our way into a future that reimagines what it means to deliver meaningful benefits support and service.

Job Description

What You’ll Do:

Reporting to the Vice President, Client Relations, you’ll be the primary source of expertise for our stakeholders and clients with respect to our Self-Insured LTD product portfolio. The incumbent collaborates with internal service and operational teams to ensure the delivery of superior customer service and meaningful engagement with local affiliate leaders and plan sponsors.

The core parts of your role will be to: 

  1. Supporting Stakeholders and Plan Sponsors – 75%
    • Establish and maintain productive and meaningful relationships with local affiliate representatives, plan sponsors and affiliate governance committees.
    • Prepare annual account management strategy for assigned block of accounts.
    • Coordinate and conduct regular, ongoing file review meetings with local leaders, board personnel and plan sponsors.
    • Coordinate and lead scheduled LTD governance committee meetings for assigned provincial affiliate(s).
    • Provide expertise and training to local affiliate leaders and representatives, plan sponsors and their staff to ensure clear understanding of provisions and administration practices of the Self-Insured LTD plan.
    • Provide support and expertise as required for member-level escalations in collaboration with Group Life and Disability Claims team.
    • Coordination and communication of annual Self-Insured LTD plan renewals for assigned affiliate plan(s) to locals and boards.
    • Preparation, presentation and negotiation of annual renewals for non-affiliate plan sponsors (either directly or through appointed Advisors).
    • Provide support to Premium Administration and Underwriting teams in ensuring proper administration of LTD program by boards.
  2. Business Development – 10%
    • Collaborates with OTIP leadership, local and board representatives and the Principal Consultant – Self-Insured Services in identifying and coordinating responses to opportunities for expansion of the OTIP Self-Insured LTD Plan.
    • Collaborates with OTIP’s Marketing and Business Development team to share intelligence and identify opportunities for cross-service.
    • Represent OTIP at industry and education sector conferences and events .
  3. Advance Organizational Understanding of Local Issues – 10%
    • Identify and report emerging local issues and trends that will impact current and future service requirements.
    • Identify and report on local political issues including turnover, potential moves from local to provincial leadership and issues that may negatively impact the OTIP brand.
    • Make recommendations as required for enhanced attention for specific leaders or locals to ensure positive perception of the OTIP brand.
  4. Other – 5%
    • Provide coverage for other Senior Account Managers (LTD/ELHT) as required.
    • Represent Client Relations on internal and external project teams and working groups as required.

Qualifications

Let’s Talk About You: 

This is the unique blend of skills and experience we would love to see in an ideal candidate:

  • An in-depth knowledge of group insurance products as demonstrated by a minimum of 7 years of experience in the industry.
  • Demonstrated expertise in long term disability plans.
  • Previous experience in a senior level account management role.
  • Previous experience working with union representatives at local, provincial and national levels.
  • Experience with benefits trusts or multiple-employer group benefits programs is an asset
  • Proven ability to determine business priorities, meet goals, manage high volumes of work and work collaboratively across multiple teams.
  • Demonstrated customer service skills.
  • Highly developed communication, presentation and negotiation skills.
  • Previous experience working in a distributed workplace environment.
  • GBA or CEBS accreditation are considered assets.

We also consider your potential. If you know you have what it takes to do the job, but your experience doesn’t exactly match the qualifications above, we encourage you to apply and provide us with more details about why you think you would be a great fit.

    Additional Information

    Some of the Perks We Offer:

    We offer best-in-class pension and benefits, total reward programs and comprehensive mental wellness supports to set you up for every success in and outside of work. Here are just some of the reasons you’ll love working here:

    • Rewarding salary and bonuses that truly value your dedication
    • Industry-leading group benefits with 100% premium coverage (excluding LTD) that start on your first day
    • Defined benefit pension plan for a financially confident retirement
    • 100% coverage of approved continuing education and licensing fees (including RIBO courses in Ontario)
    • Access to a wealth of learning resources, including LinkedIn Learning for professional development
    • Flexible work-from-home and hybrid options
    • Unlock your potential with opportunities for advancement

    Working Conditions:

    • A general office environment or distributed workplace (remote/work from home).
    • Extensive travel is required; a valid driver’s license and automobile are required.

    Let’s work together! If you are interested in this opportunity, please apply online.

    OTIP and its group of companies strive to create an accessible and inclusive work environment where everyone is treated with respect and dignity. Upon individual request, we will endeavor to remove any barrier to the recruitment and selection processes and provide accommodations for persons with disabilities.

    As a business, we protect what matters most to our members. As an employer, we value what matters most in our workplace. Together, this includes fostering a diverse, equitable and inclusive environment for all. We are committed to learning and evolving so we can continue to celebrate what makes us special. You are who you are, and our differences are what make us unique.

    We are an equal opportunity employer and encourage applications from all qualified individuals. We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.

     #LI-Hybrid

    Average salary estimate

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    $70000K
    $90000K

    If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

    What You Should Know About Senior Account Manager - LTD , OTIP Group of Companies (OGC)

    At OTIP Group of Companies, we’re on the lookout for a Senior Account Manager to join our exceptional team in Waterloo, ON. As a seasoned professional in the group insurance industry, you'll be the go-to expert for our Self-Insured LTD product portfolio, working closely with our clients and stakeholders to ensure exemplary service delivery. In this role, your primary responsibility will involve building and nurturing relationships with local affiliate representatives and plan sponsors, while also preparing strategic account management plans. The collaborative nature of this job means you'll conduct regular review meetings and lead governance committee sessions, ensuring everyone is well-informed about the LTD plan’s provisions. Additionally, you’ll provide valuable training and address member-level escalations by partnering with our Claims team. But that’s not all—you’ll also play a key role in identifying new business opportunities and represent OTIP at relevant industry events. Your experience of over seven years in the insurance landscape, particularly in long-term disability plans, will ensure you're well-prepared to navigate the challenges that come your way. In return, you’ll be rewarded with a competitive salary, industry-leading benefits, and the opportunity for remote or hybrid work arrangements. We believe that fostering a diverse and inclusive environment is key to our success, and we’re excited for you to be a part of it!

    Frequently Asked Questions (FAQs) for Senior Account Manager - LTD Role at OTIP Group of Companies (OGC)
    What are the responsibilities of a Senior Account Manager at OTIP?

    As a Senior Account Manager at OTIP, your responsibilities will include maintaining productive relationships with local affiliate representatives, preparing account management strategies, leading governance committee meetings, and providing training on our Self-Insured LTD plan. You'll be key in member escalations, ensuring smooth communication during annual renewals and offering support to various operational teams.

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    What qualifications do I need to become a Senior Account Manager at OTIP?

    To become a Senior Account Manager at OTIP, you should have a minimum of 7 years of experience in the insurance industry, particularly in long-term disability plans. A background in account management, familiarity with union representatives, and excellent communication and negotiation skills are essential. Relevant certifications like GBA or CEBS are beneficial but not mandatory.

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    What does OTIP offer to its Senior Account Managers?

    OTIP offers its Senior Account Managers a competitive salary, bonuses, and a comprehensive benefits plan that covers 100% of premiums from day one. You'll also enjoy a defined benefit pension plan, complete support for education and licensing fees, and flexible work-from-home or hybrid options to promote work-life balance.

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    How much travel is involved in the Senior Account Manager role at OTIP?

    The Senior Account Manager role at OTIP requires extensive travel as you’ll be meeting with local affiliates and plan sponsors regularly. A valid driver’s license and access to an automobile are necessary to fulfill these responsibilities effectively.

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    Can I apply for the Senior Account Manager position at OTIP if I don't meet all qualifications?

    Absolutely! At OTIP, we value potential as much as experience. If you believe you have the skills and drive to succeed as a Senior Account Manager, we encourage you to apply and share why you would be an excellent fit for the role, even if your qualifications don’t perfectly match.

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    Common Interview Questions for Senior Account Manager - LTD
    How do you manage and prioritize multiple accounts as a Senior Account Manager?

    To manage multiple accounts effectively as a Senior Account Manager, I use a combination of strategic planning and time management tools. I prioritize accounts based on urgency and importance, regularly reviewing each account's status. Establishing clear communication with stakeholders helps ensure that nothing falls through the cracks.

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    Can you provide an example of a challenging stakeholder relationship you've handled?

    Certainly! In my previous role, I faced a situation where a key stakeholder was dissatisfied with service delivery. I initiated a one-on-one meeting to understand their concerns and developed a tailored action plan to address specific issues. This proactive approach not only restored trust but also led to a stronger partnership.

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    What experience do you have with long-term disability insurance plans?

    I have over seven years of experience working specifically with long-term disability plans, which includes developing training modules for affiliate leaders, managing complex cases, and coordinating renewals. This experience has equipped me with the knowledge and understanding necessary to support stakeholders effectively.

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    How would you approach conducting a governance committee meeting?

    When conducting a governance committee meeting, I would prepare a clear agenda outlining key discussions and objectives. I ensure all necessary materials are distributed in advance and encourage an open dialogue during the meeting. My goal is to facilitate engagement and collaboration among attendees.

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    What strategies do you use to identify potential business expansion opportunities?

    I collaborate closely with our leadership and marketing teams to gather insights and identify market trends. I also actively engage with our stakeholders to uncover their needs, which can inform potential product expansions or service offerings.

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    Describe your experience with training and mentoring staff in the insurance field.

    In my previous positions, I've developed training programs tailored for various levels of staff, particularly new employees. My approach includes hands-on training sessions, providing resource materials, and offering ongoing support to ensure they feel confident and competent in their roles.

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    How do you handle escalated member issues as a Senior Account Manager?

    Handling escalated member issues requires a calm and structured approach. I listen carefully to the member's concerns, gather all relevant information, and collaborate with the Claims team to find a resolution. Keeping the member informed throughout the process is also crucial to maintaining trust.

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    What tools or software are you familiar with that assist in account management?

    I am proficient in various CRM tools, project management software, and data analysis platforms. These tools help me track account statuses, manage projects efficiently, and analyze customer data to make informed decisions.

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    How do you stay updated on industry trends and changes?

    I stay updated on industry trends by subscribing to relevant publications, participating in webinars, and attending industry conferences. Networking with peers and thought leaders also provides valuable insights into emerging developments.

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    What do you believe is the key to sustainable client relationships?

    The key to sustainable client relationships lies in consistent communication, trust, and delivering value. By proactively addressing their needs, regularly seeking feedback, and providing exceptional service, I ensure that clients feel valued and supported.

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