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Revenue Operations Manager, Customer Success & Support

👋 About Owner.com


Owner is the all-in-one platform that restaurants use to succeed online. 


Thousands of restaurant owners use our tools to build their website, drive online orders, create their own branded app, manage their customer relationships, and set up marketing automations. 


You can think of it as Shopify meets HubSpot, but specifically for restaurants. 


Learn more about the problems we are solving for our customers here


🌎 Our vision


We’re starting by helping independent restaurants succeed online.


But it’s not just restaurants that need our help. All local service-based businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive.


So, once we nail the solution for restaurants â€“ we’ll scale it into every other local business type.


In the future we envision, we’ll build the technology that tens of millions of local business owners need to succeed in the digital age.



🚀 Our traction


In just over 3 years we've generated tens of millions in revenue, served millions of guests, and have processed hundreds of millions of orders.


More importantly, we’ve helped thousands of restaurant owners save their businesses - and not  only survive, but thrive.



⭐ Our team


Our team grew from 90 people to over 150 people in 2024. We’ve got top talent from the most successful companies in SMB software like Shopify, HubSpot, DoorDash, Procore and ServiceTitan. We’ll be scaling even faster in 2025 to keep pace with our customer growth.


How we work: Owner is a remote-first, global company with a home base in San Francisco. For some of our creative teams we prioritize in-person collaboration at our SF HQ. The rest of our employees are distributed throughout the world.


đŸ«” Why we’re looking for you

This role will be the conduit between our Revenue Operations function and the Customer Success and Support team. This person will serve the critical role of being embedded within the function they support, documenting their process, identifying areas for improvement, and then advocating their designs to the RevOps leader according to how it will impact company-level objectives. This provides an incredible opportunity to gain deep knowledge about critical areas of the business and drive strategic change as the business grows.


This role is 100% remote and can be based anywhere in the United States or Canada.


đŸ’» The impact you will have
  • As the creator and owner of the visual map of an entire GTM function, you will be called upon to provide context and expert advice in strategic decision making
  • Operate as a member of the Customer Success Leadership team who can affect change within our GTM technology processes
  • Work closely with dedicated resources from the Data Analytics and Enablement teams to design and propose process changes
  • Work with the RevOps Agile Development Team to monitor progress, test and deploy process improvements to the team
  • Work with the Enablement Team to roll out process improvements, test and deploy process improvements to the team


đŸ‘„ Who you’ll work with
  • Director of RevOps
  • Chief Revenue Officer
  • RevOps Agile Project Manager
  • VP of Customer Success and Support
  • Director of Enablement


✅ Minimum requirements
  • Salesforce Administration Proficiency (for process design and testing purposes)
  • Agile Methodology Experience or Certifications
  • 5+ Years of GTM Strategy Roles
  • Ideally, some tenure as a customer-facing rep or front-line leader


🏆 Pay and benefits

The estimated base salary range for this role is below per country. This role will also include a generous equity pre-IPO equity package.


USA: $130,000k - $160,000 USD

Canada: $120,000 - $140,000 CAD


Other benefits include comprehensive health coverage, work from anywhere (100% remote workplace), unlimited PTO - plus extra fun perks!



đŸš© Notice - Employment Scams

Please note that any communication from our hiring team regarding job opportunities will only be made by an Owner employee with an @owner.com email address.


We will never ask you to provide personal or financial information, including but not limited to: your social security number, credit card numbers, passport information and other related banking information. If you believe you are being contacted by scammer, please mark the communication as "phishing" or “spam” and do not respond.

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What You Should Know About Revenue Operations Manager, Customer Success & Support, Owner

Are you ready to take your career to the next level as a Revenue Operations Manager at Owner.com? We are an innovative all-in-one platform dedicated to helping restaurants thrive in the digital landscape. In this remote role, you'll be key in bridging the gap between our Revenue Operations and Customer Success & Support teams. This unique position allows you to document processes, identify areas for enhancement, and advocate for strategic decisions that will directly impact company goals. With a focus on improving our go-to-market (GTM) function, you'll leverage your expertise in Salesforce and Agile methodologies while collaborating closely with our talented leadership team, including the Director of RevOps and the Chief Revenue Officer. Imagine being part of a mission that boosts the success of thousands of local businesses, not just restaurants. You will engage in meaningful work, driving impactful changes and deploying process improvements that enhance our customer experience. With a growing team that values innovation and resilience, you’ll have the opportunity to share your insights and significantly influence our strategic direction. Plus, enjoy the flexibility of working from anywhere in the U.S. or Canada and fantastic benefits including unlimited PTO and a pre-IPO equity package. If you're a proactive problem-solver with over five years of experience in GTM strategy and a knack for collaborative teamwork, we can’t wait to meet you. Join us at Owner.com and help shape the future of local businesses online!

Frequently Asked Questions (FAQs) for Revenue Operations Manager, Customer Success & Support Role at Owner
What are the responsibilities of a Revenue Operations Manager at Owner.com?

As a Revenue Operations Manager at Owner.com, your primary responsibilities will include serving as a vital link between the Revenue Operations function and the Customer Success and Support teams. You will document processes, identify improvement areas, and advocate for strategies that align with overarching company goals. Additionally, you'll work on enhancing the go-to-market (GTM) operations, engage in cross-functional collaboration, and ensure process improvements are effectively rolled out across the teams.

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What qualifications are required for the Revenue Operations Manager position at Owner.com?

Owner.com requires candidates for the Revenue Operations Manager position to have several key qualifications. Applicants should possess Salesforce administration proficiency, experience or certifications in Agile methodology, and a minimum of 5 years of experience in go-to-market strategy roles. Ideally, candidates should also have experience as a customer-facing representative or frontline leader to deepen their understanding of customer needs.

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How does the Revenue Operations Manager contribute to Owner.com's goals?

The Revenue Operations Manager plays a crucial role at Owner.com by directly impacting company goals via strategic process improvements. By documenting current processes and advocating for enhancements, you help streamline operations that boost customer satisfaction and operational efficiency. Working alongside various leadership roles within the organization, you will help facilitate data-driven decisions that align with our mission to support local businesses.

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What is the work environment like for a Revenue Operations Manager at Owner.com?

At Owner.com, the work environment for a Revenue Operations Manager is entirely remote, providing flexibility and work-life balance. You’ll be part of a dynamic and collaborative team of professionals who prioritize innovation and strategic thinking. While the headquarters operates in San Francisco for some creative teams, most employees work from wherever they feel most productive, fostering a global and inclusive culture.

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What is the salary range for the Revenue Operations Manager position at Owner.com?

The salary range for the Revenue Operations Manager position at Owner.com varies depending on location. In the U.S., the estimated base salary ranges from $130,000 to $160,000 USD, while in Canada, it ranges from $120,000 to $140,000 CAD. In addition to a competitive salary, this role offers a generous pre-IPO equity package and other benefits such as comprehensive health coverage and unlimited PTO.

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Common Interview Questions for Revenue Operations Manager, Customer Success & Support
What do you consider the most important skills for a Revenue Operations Manager?

The key skills for a Revenue Operations Manager include analytical thinking, effective communication, and strategic planning. It's vital to demonstrate your ability to analyze data for informed decision-making and convey complex ideas succinctly to various stakeholders. Show how you have applied these skills in previous roles and their impact on successful project outcomes.

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Can you describe your experience with Salesforce and how it integrates with revenue operations?

Discuss your proficiency in Salesforce, focusing on your past projects where you managed or optimized Salesforce processes. Highlight how you have utilized its features for reporting, forecasting, or improving sales workflows. Mention specific changes you implemented and their positive impact on the business, demonstrating your hands-on experience with this essential tool.

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How do you approach process improvement within a customer success framework?

Talk about your method for evaluating current processes through data analysis and stakeholder feedback. Emphasize the importance of collaboration when determining what changes are necessary. Provide examples of how you’ve successfully implemented process improvements and their impact on customer satisfaction and operational efficiency.

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What challenges do you foresee in the role of Revenue Operations Manager at Owner.com?

Consider discussing the challenge of aligning revenue operations with diverse functional teams and how you would facilitate effective communication. Articulate the necessity of balancing strategic goals with operational capabilities and provide reassurance that you have the skills to navigate these complexities with a collaborative approach.

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Describe a time you had to advocate for a significant process change. How did you handle it?

Share a specific example where you identified a need for change and took the initiative to advocate for it. Highlight how you gathered data to support your case and engaged with stakeholders to gain buy-in. Describe the outcome and the long-term benefits that arose from the change, showcasing your leadership and problem-solving skills.

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How do you measure the success of revenue operations initiatives?

Outline the key performance indicators (KPIs) you use to track the success of revenue operations initiatives. Include metrics such as customer satisfaction scores, revenue growth, and operational efficiency improvements. Provide examples of how you have used these metrics in the past to assess the effectiveness of initiatives and make necessary adjustments.

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What strategies do you employ to ensure team alignment on revenue-focused goals?

Discuss the importance of clear communication and regular check-ins to ensure team alignment on revenue-focused goals. Mention how you establish shared objectives and utilize project management tools to keep everyone accountable. Share an example of how you successfully aligned a team around a common goal and the positive results that emerged.

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How do you prioritize tasks in a fast-paced revenue operations environment?

Explain your approach to prioritization by leveraging a combination of urgency and impact to determine which tasks to tackle first. Mention techniques you use, such as the Eisenhower Matrix, to evaluate tasks. Share examples of how effective prioritization has allowed you to meet deadlines while maintaining high-quality work.

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What role do data analytics play in revenue operations?

Data analytics are crucial to revenue operations as they provide insights that guide decision-making. Talk about your experience using data to monitor performance, forecast trends, and inform process improvements. Illustrate with an example where data analysis led to significant business benefits in your previous experience.

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Why do you want to work for Owner.com in the Revenue Operations Manager role?

Share your passion for supporting local businesses and how Owner.com’s mission resonates with you. Talk about the innovative solutions Owner.com offers for restaurants and how you can contribute to enhancing customer satisfaction and operational efficiency in this context. Articulate why this position aligns with your career goals and aspirations.

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Owner.com is the all-in-one platform that helps restaurant owners drive direct sales, save money on fees, and manage their online presence. Owner.com powers direct online ordering for restaurants through their website. Owner.com helps them take ba...

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Full-time, remote
DATE POSTED
January 11, 2025

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