Pacific Bath - Call Center Sales Representative - Vancouver, WA

As a Call Center Sales Representative at Pacific Bath, your main responsibility will be to handle both inbound and outbound calls, addressing customer inquiries, and scheduling appointments for our sales team. You will also ensure the accurate entry of customer information into our CRM system and follow up with potential customers on various initiatives. Your ability to communicate effectively and overcome objections will be vital in this role.

Pacific Bath welcomes applicants to the Call Center Sales Representative position regardless of prior experience in a call center environment. Essential qualifications include exceptional verbal and written communication skills, the ability to multitask effectively, and a knack for overcoming objections. If you have a passion for sales and a drive to succeed, you are a perfect fit for our team!

Yes, the Call Center Sales Representative position at Pacific Bath follows a Monday to Friday work schedule, offering a great work-life balance. This full-time role allows you to enjoy your weekends while also being part of a rewarding sales process during the week.

The starting pay for the Call Center Sales Representative position at Pacific Bath is $20 per hour, with the potential to earn even more through our uncapped competitive bonus structure. This provides a fantastic opportunity for motivated individuals looking to maximize their earning potential.

Call Center Sales Representatives at Pacific Bath enjoy a comprehensive benefits package, including health, dental, and vision insurance, as well as voluntary life and disability insurance. Additionally, we offer a 401k matching plan, paid vacation, and paid holidays to support our employees in their financial and personal well-being.

Dealing with difficult customers requires patience and empathy. Start by actively listening to their concerns and ensuring they feel heard. Use a calm tone and focus on finding a solution that meets their needs. Remember that empathy can go a long way in defusing tension and building rapport.

To meet sales goals, I focus on setting daily targets and tracking progress. I also practice scripts regularly to enhance my communication skills and train myself on product details to easily address objections. Using a positive attitude and staying motivated helps me push through and achieve my goals.

When managing multiple calls, I prioritize by assessing the urgency of each customer's needs. I use tools available in our CRM to keep track of ongoing requests and ensure I address high-priority matters first. Multitasking is key, but I also ensure thoroughness in each interaction.

Absolutely! In one instance, a customer was hesitant due to the price. I took the time to understand their concerns and highlighted the product's long-term value and benefits. By providing a tailored offer and assuring them of our excellent service, I successfully turned their objection into an appointment.

The most important skill for a Call Center Sales Representative is undoubtedly effective communication. It's crucial to convey information clearly, listen actively to customers, and build rapport, as this lays the foundation for successful sales and serves to establish trust with clients.

Staying motivated during repetitive tasks is all about setting personal goals and maintaining a positive mindset. I celebrate small wins, engage with colleagues for support, and remind myself of the bigger picture and the impact my work has on the customer experience and company success.

To improve my sales pitch, I continuously seek feedback from peers and supervisors. I also review successful calls to identify what worked. Crafting a pitch tailored to each customer's needs and practicing it helps ensure I connect effectively during each interaction.

Handling stress in a fast-paced environment comes down to effective time management and mindfulness. Breaking my tasks into manageable parts, taking deep breaths during rushed situations, and keeping a positive attitude help center my focus and alleviate tension.

Pacific Bath is a proud exclusive dealer of KOHLER products. I understand that KOHLER is renowned for innovation and quality, particularly in their LuxStone Walk-in Showers and Walk-in Baths. Familiarizing myself with these products' unique features empowers me to engage customers effectively during calls.

I am excited about the opportunity to work as a Call Center Sales Representative at Pacific Bath because of the company's strong reputation and commitment to quality. I admire the brand's association with KOHLER products and believe my sales skills can significantly contribute to the team's success while also providing customers with outstanding service.