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Flemish Speaking Customer Support for Online Bookstore Department

Patrique Mercier Recruitment FR is dedicated to connecting skilled professionals with rewarding job opportunities. We are currently seeking a Flemish Speaking Customer Support Representative for the Online Bookstore Department. This role is perfect for individuals who have a passion for literature and enjoy helping customers find the perfect books.


Responsibilities

  • Provide exceptional customer support to Flemish-speaking clients regarding inquiries related to the online bookstore through phone, email, and chat.
  • Assist customers with questions regarding book availability, order status, and shipping details.
  • Handle customer complaints and issues effectively to ensure a high level of customer satisfaction.
  • Maintain accurate records of customer interactions and follow up on outstanding inquiries.
  • Collaborate with the sales and inventory teams to ensure that clients receive accurate information about products.
  • Promote new titles, authors, and special promotions to enhance the customer shopping experience.
  • Gather customer feedback to support the continued improvement of services and offerings.
  • Fluency in Flemish and English, both written and spoken.
  • Experience in customer service, particularly within an online retail or bookstore environment.
  • Strong communication skills with a customer-first attitude.
  • Ability to manage multiple tasks in a fast-paced environment.
  • Familiarity with customer support software and standard office tools.
  • Detail-oriented with effective problem-solving skills.
  • Flexibility to work varied hours, including evenings and weekends as necessary.
  •  Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks
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TEAM SIZE
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HQ LOCATION
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EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
April 16, 2025

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