French Speaking Customer Service for Online Learning & EdTech Department
Patrique Mercier Recruitment FR is thrilled to announce an exciting opportunity for a French Speaking Customer Service Representative for the Online Learning & EdTech Department. This position offers a chance to support learners and educators by providing exceptional customer service and guidance in an innovative and fast-growing industry.
Responsibilities
- Deliver high-quality customer service to French-speaking clients in the Online Learning & EdTech sector through various communication channels, including phone, email, and chat.
- Assist customers with inquiries about online courses, learning platforms, and educational resources.
- Guide users through the registration, enrollment, and troubleshooting processes to ensure a smooth learning experience.
- Handle customer complaints and feedback professionally, striving to enhance overall satisfaction.
- Collaborate with internal teams, including educators and technical support, to resolve complex issues effectively.
- Maintain a thorough understanding of the company’s product offerings and the latest developments in the EdTech industry.
- Document all customer interactions accurately and maintain organized records for service improvement.
- Fluency in French and English, both written and spoken.
- Experience in customer service, particularly within the education or technology sectors, is preferred.
- Strong communication skills and a customer-oriented mindset.
- Ability to troubleshoot technical issues and provide clear guidance to customers.
- Proficiency in customer service software and Microsoft Office applications.
- Detail-oriented with excellent organizational skills.
- A passion for education and technology, with a willingness to learn about online learning solutions.
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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