Italian Speaking Banking Support Specialist - Athens (Remote in Greece)

An Italian Speaking Banking Support Specialist at Patrique Mercier Recruitment FR is responsible for acting as the primary contact for Italian-speaking clients, assisting them with account inquiries, transactions, and banking products. The role includes troubleshooting issues, educating clients on policies, documenting interactions in the CRM system, and collaborating with internal teams to resolve complex inquiries, all aimed at ensuring exceptional customer satisfaction.

To qualify for the Italian Speaking Banking Support Specialist position at Patrique Mercier Recruitment FR, candidates should be fluent in Italian and English, possess relevant customer service experience (preferably in banking), and demonstrate strong communication and problem-solving skills. Familiarity with banking products and the ability to handle sensitive information will be advantageous.

Italian Speaking Banking Support Specialists at Patrique Mercier Recruitment FR enjoy numerous benefits, including private health insurance, performance bonuses, extra salaries twice a year, fully paid training, a relocation package, and free Greek lessons. These perks are designed to support both professional growth and personal well-being.

To excel as an Italian Speaking Banking Support Specialist at Patrique Mercier Recruitment FR, it’s crucial to develop an in-depth knowledge of banking products, maintain effective communication with clients, and continuously seek ways to enhance customer satisfaction. Building strong relationships with colleagues will also help you tackle complex inquiries and share valuable insights.

Italian Speaking Banking Support Specialists at Patrique Mercier Recruitment FR utilize customer service software and Microsoft Office applications to manage client interactions and maintain accurate documentation. Proficiency in these tools contributes significantly to delivering prompt and efficient support.

When dealing with difficult customers, it's essential to remain calm, listen actively to their concerns, show empathy, and strive to find a resolution. Demonstrating your commitment to providing excellent customer service can help in turning a negative experience into a positive one.

In this question, highlight your familiarity with various banking products such as loans, deposits, and accounts. Discuss any roles you’ve had that involved providing customer support related to these services, emphasizing your ability to explain them to clients clearly.

Key skills for this position include fluent language skills in both Italian and English, strong communication abilities, problem-solving techniques, and a solid understanding of customer service principles. Make sure to back these skills up with relevant examples from your experience.

Explain your method for prioritizing customer inquiries, such as assessing their urgency and complexity. You might mention that you always strive to address high-priority issues first while ensuring that all customers receive timely attention.

Mention your commitment to staying updated with banking trends, regulations, and products. Talk about industry publications, seminars, or even internal training that you engage in to enhance your knowledge and service capabilities.

Describe the importance of accurate documentation for effective follow-ups and quality control. Discuss how you ensure that all interactions are recorded in the CRM system promptly and comprehensively.

Provide a specific example that showcases your problem-solving skills. Detail the challenge you faced, the steps you took to resolve it, and the positive outcome that resulted from your efforts.

Discuss your passion for helping others and how the satisfaction of resolving clients' issues drives you. You can also mention the rewarding feeling of contributing to a positive customer experience.

Talk about the importance of maintaining confidentiality and how you adhere to strict protocols and regulations. Mention best practices you follow to protect sensitive customer information.

Share effective strategies you use to remain composed when faced with demanding situations, such as taking deep breaths, prioritizing tasks, and focusing on finding solutions rather than getting overwhelmed.