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Spanish Speaking Customer Support for Gaming & Esports Department - job 2 of 2

Patrique Mercier Recruitment FR is focused on matching skilled professionals with exciting career opportunities. We are currently seeking a Spanish Speaking Customer Support Representative for our Gaming & Esports Department. This position is perfect for individuals who are passionate about gaming and esports, and who thrive on delivering exceptional customer support to fellow gaming enthusiasts.


Responsibilities

  • Provide outstanding customer support to Spanish-speaking clients regarding gaming products, services, and esports events through phone, email, and chat.
  • Assist customers with inquiries related to account management, product features, and gameplay support.
  • Handle customer complaints and effectively resolve issues to ensure a positive gaming experience.
  • Document customer interactions thoroughly and follow up on outstanding inquiries.
  • Collaborate with game developers and internal teams to ensure customer satisfaction and support issue resolution.
  • Stay up-to-date on the latest gaming trends, events, and product updates to provide knowledgeable assistance.
  • Gather feedback from customers to support continuous improvement initiatives and product enhancements.
  • Fluency in Spanish and English, both written and spoken.
  • Experience in customer service, preferably in the gaming or esports industry.
  • Strong knowledge of gaming culture and current esports trends.
  • Excellent communication skills and a genuine passion for helping customers.
  • Proficiency in customer support software and standard office applications.
  • Strong problem-solving skills and the ability to work efficiently under pressure.
  • Flexibility to work varied hours, including weekends and evenings as required.
  •  Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks
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TEAM SIZE
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HQ LOCATION
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EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
April 8, 2025

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