German Speaking Customer Support for leading Tobacco companies
Patrique Mercier Recruitment PT is excited to present a unique opportunity for a German Speaking Customer Support representative, working with leading tobacco companies. This role is tailored for remote work, allowing you to make a significant impact from the comfort of your home. As we embrace our motto 'With a new dawn comes your Next Job!', we are dedicated to connecting talented individuals with exciting career opportunities. In this crucial role, you will provide high-quality customer support to German-speaking clients, addressing their inquiries and assisting with issues related to our client's products and services. If you're passionate about customer service and thrive in a fast-paced environment, we encourage you to apply!
Responsibilities
- Deliver exceptional customer support to German-speaking clients via phone, email, and chat.
- Assist customers with inquiries related to product information, account management, and company policies.
- Resolve customer complaints and issues efficiently while ensuring high satisfaction levels.
- Maintain accurate documentation of customer interactions in the CRM system.
- Collaborate with various teams to strengthen service delivery and enhance customer experience.
- Stay informed about product updates and industry trends to provide accurate assistance.
- Engage with customers to build strong relationships and ensure a positive service experience.
- Fluency in German and English, both written and spoken.
- Experience in customer service roles, especially in the tobacco or related sectors is a plus.
- Strong communication skills with a focus on customer satisfaction.
- Ability to troubleshoot issues and provide effective solutions in a timely manner.
- Familiarity with customer support software and CRM tools is beneficial.
- Excellent multitasking abilities and organizational skills.
- A positive, professional attitude and eagerness to assist customers in their needs.
- Performance bonus.
- Transportation bonus.
- Private health care benefits
- 2 additional salaries per year.
- Fully paid training by certified instructors
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