Portuguese Speaking Technical Advisor - Athens (Remote in Greece)

As a Portuguese Speaking Technical Advisor at Patrique Mercier Recruitment, your main responsibilities will include providing effective technical assistance to clients primarily through phone, email, and chat. You will troubleshoot and resolve technical issues swiftly, educate clients on utilizing our digital platforms, maintain accurate records of all interactions, and collaborate with the technical support team to enhance service delivery.

To qualify for the Portuguese Speaking Technical Advisor position at Patrique Mercier Recruitment, you should be fluent in Portuguese and English, both spoken and written. Previous experience in technical support or customer service is preferred. Strong analytical and problem-solving skills, alongside excellent communication abilities, are essential for addressing client queries effectively.

Yes, the Portuguese Speaking Technical Advisor role at Patrique Mercier Recruitment is fully remote, allowing you the flexibility to work from anywhere within Greece. This setup empowers you to manage your time effectively while being a vital part of a supportive team.

Working as a Portuguese Speaking Technical Advisor at Patrique Mercier Recruitment comes with fantastic benefits, including a fully paid relocation package if required, a competitive monthly salary, two extra salaries per year, health insurance, and a monthly performance bonus. Plus, there are opportunities for professional development and training.

Success as a Portuguese Speaking Technical Advisor at Patrique Mercier Recruitment relies on several key skills. You should have strong analytical abilities, expertise in digital tools, excellent verbal and written communication, and a proactive approach to learning in a fast-paced environment. Being able to work independently while managing your workload will also be crucial.

In this role, you might handle multiple client queries simultaneously. To prioritize tasks, begin by assessing which issues require urgent attention, such as those affecting multiple users or critical functionalities. Effective time management, leveraging tools like task lists, and being adaptable are vital to maintaining excellent customer service.

When discussing your experience, highlight specific roles where you provided technical support, detailing the types of issues addressed, tools used, and how you interacted with clients. Be sure to mention successes, such as notable resolutions or improvements you've contributed to the support process.

Start your answer by outlining a systematic approach—gathering information from the client, replicating the issue if possible, and using any diagnostic tools at your disposal. Emphasize your analytical skills and how you keep clients informed throughout the troubleshooting process.

Discuss strategies like active listening, clear communication, and follow-ups with clients after resolving their issues. Mention the importance of providing timely solutions and how you adapt your communication style to meet various client needs.

Talk about specific tools you've used in prior roles, such as ticketing systems, remote assistance software, or knowledge bases. Highlight any experiences that demonstrate your ability to quickly learn new technologies.

Explain your approach to maintaining professionalism, actively listening to concerns, and seeking resolution without escalating tensions. Offer an example where you turned a challenging interaction into a positive outcome.

Express your passion for technology and helping others. Highlight your appreciation for the company’s commitment to multiculturalism and how your language skills can contribute to enhancing client relationships.

Share your regular habits for professional development, such as following relevant blogs, attending webinars, or participating in forums. Highlight any specific resources you find valuable in staying current with tech advancements.

Discuss your method for maintaining accurate records, detailing the importance of documentation for improving future interactions and knowledge base. Mention any tools you’ve used for documenting client queries and resolutions effectively.

Identify a challenge you’ve encountered, such as managing client expectations or keeping up with technological changes, and explain how you successfully navigate it. This displays your problem-solving abilities and readiness to face challenges in the role.