Assistant Office Manager (Traveling)

The Assistant Office Manager at our dental practice in Denver, CO is responsible for a variety of essential functions. This includes managing the day-to-day operations of the dental office, overseeing patient relations, and ensuring compliance with applicable laws and regulations. The role also involves assisting the staff with scheduling, collections, and insurance claims processing, building a strong rapport with both patients and team members, and implementing marketing strategies to enhance patient engagement.

Candidates for the Assistant Office Manager position in our dental office are required to have at least a high school diploma, with some college preferred. Additionally, having at least one year of dental front office leadership experience is advantageous. We're specifically looking for individuals who possess excellent communication skills, a passion for customer service, and are familiar with computers for managing patient records and processing insurance claims. Proficiency in programs like Denticon will also be beneficial.

In the Assistant Office Manager role at our Denver dental practice, occasional travel to our sister offices in the South Denver area is required. This travel is designed to enhance collaboration between locations, facilitate training opportunities, and ensure consistency in patient care and office operations across our dental family.

At our Denver dental practice, we pride ourselves on nurturing talent and promoting from within. As an Assistant Office Manager, you will have the opportunity to grow your career and develop the skills necessary to transition into an Office Manager role. We offer professional development opportunities and a supportive environment that encourages each team member to achieve their full potential.

Our dental practice offers an attractive benefits package for the Assistant Office Manager role, including a competitive hourly wage, in-house dental and vision plans, PPO medical insurance, paid time off (PTO), holiday pay, and a matching 401K plan. We believe in investing in our team and provide growth opportunities, a bonus plan, and travel reimbursement to make your work-life as rewarding as possible.

When faced with a difficult patient complaint, I would first listen attentively to the patient's concerns without interruption, showing empathy and understanding. Once I fully grasp the issue, I would reassure them that I will do my utmost to resolve it promptly. Following that, I would investigate the situation, consulting staff if necessary, and collaborate on a solution that aligns with our office policies while prioritizing patient satisfaction.

Absolutely! In my previous roles, I have used dental software such as Denticon to manage patient records, schedule appointments, and process insurance claims. I’m comfortable navigating different software platforms, and I consistently stay updated on new features that can improve office efficiency. This tech-savviness allows me to streamline operations and enhance the patient experience.

To improve patient satisfaction, I would focus on regular communication and feedback. This could involve conducting patient satisfaction surveys and analyzing the data to implement changes where needed. Additionally, I would ensure that staff members are trained in excellent customer service practices, creating a warm and welcoming environment that encourages positive interactions and fosters trust.

In a previous role, I often managed multiple priorities that included scheduling, patient inquiries, and staff activities. To navigate this, I developed a system of prioritization, assessing what tasks required immediate attention and which could be delegated or handled later. By staying organized and maintaining open communication with my team, we achieved a harmonious workflow and met our daily objectives efficiently.

I stay current with regulations and best practices by subscribing to dental industry newsletters, participating in webinars, and attending relevant conferences. Networking with other dental professionals also provides insights into emerging trends and changes in legislation. My commitment to continued education ensures our practice operates in compliance and delivers the best care possible.

My approach to leadership and collaboration is rooted in open communication and mutual respect. I believe in fostering an inclusive environment where every team member feels valued and empowered. I make it a point to facilitate regular team meetings to address any concerns and celebrate achievements, as well as encourage constructive feedback among team members to strengthen our collective goals.

To maintain compliance with OSHA and dental regulations, I would ensure that our team is consistently trained and informed about best practices and legal requirements. I would also implement routine reviews of our procedures and protocols, ensuring they align with the necessary guidelines. Regular check-ins and audits can further help identify any areas needing improvement and ensure we uphold the highest standards of safety and compliance.

In stressful situations, my first step is to take a moment to assess the scenario calmly. I find that staying composed helps set a positive tone for the team. I prioritize identifying immediate solutions and delegate tasks where appropriate. Communication remains key, so I ensure my team is informed and engaged in addressing the issue. After the situation is resolved, I reflect on lessons learned to strengthen our processes.

Certainly! In one instance, I was tasked with organizing a community dental health event with my team. I began by breaking down the project into smaller tasks and assigning responsibilities based on individual strengths and availability. Then I scheduled regular check-ins to monitor progress and offer support as needed. The event was a success, fostering community relationships and showcasing our office's commitment to service.

I am drawn to your dental practice due to its strong commitment to patient care and team collaboration. The opportunity to work in a dentist-led practice that values both staff and patient experiences aligns perfectly with my professional goals. I am eager to contribute to an environment that emphasizes quality service while also seeking to grow into an Office Manager role in the future.