Care Operations Coordinator (EDS Clinic)

Work Arrangement: Fully remote, Monday to Friday, with flexibility

Job Type: Full-time, Independent Contractor.

Work Schedule: 40 hours per week, ideally with consistent morning coverage (EST/PST preferred)

Locations: Remote, open to candidates worldwide with availability during Eastern Time or Pacific Time hours.

About Pearl Talent:

Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.

Why Work with Us?

We mean what we say that we’re building a different recruiting company here. We only work with exceptional founders from the US and EU who care about the long-term success of their team members. We also provide you with attainable 3, 6, 9, 12 month, and beyond retention bonuses in addition to community oriented opportunities like an annual retreat.

About the Company:

The Company is a virtual-first specialty clinic focused on delivering compassionate, evidence-based care to patients with rare and complex chronic conditions including Ehlers-Danlos Syndrome (EDS), Postural Orthostatic Tachycardia Syndrome (POTS), Mast Cell Activation Syndrome (MCAS), and related disorders. They break down systemic barriers to access and provide care through cutting-edge digital health tools. Its team includes top-tier academic backgrounds (Stanford PhD, Notre Dame Pre-Med) and is dedicated to the patient experience from first contact through ongoing treatment.

Role Overview:

As a Care Operations Coordinator, you’ll be the frontline connection between patients, providers, and the broader care team—helping ensure a smooth, supportive, and well-coordinated care journey. You’ll handle everything from scheduling and prescription coordination to navigating referrals, prior authorizations, and follow-ups. This position blends patient-facing communication, cross-functional coordination, and light operational support, with a focus on using automation where possible while maintaining a human touch where it matters most.

Key Responsibilities:

Patient Support & Communication (50%)

• Serve as the first point of contact for patient inquiries via EHR, secure messaging, and phone.
• Manage scheduling, prescription coordination, and follow-ups with clarity, empathy, and professionalism.
• Respond to inbound messages and provide timely support to patient concerns.

Care Coordination & Navigation (40%)

• Collaborate with internal clinical teams and external providers to coordinate diagnostic testing, imaging, referrals, and prior authorizations.
• Track and document patient progress throughout their care journey, ensuring a seamless and continuous care experience.

Operational Workflow Support (10%)

• Maintain accurate, HIPAA-compliant documentation.
• Support new patient onboarding and proactively flag care gaps, as well as systemic or financial barriers to care.
• Participate in team meetings and contribute to continuous process improvement initiatives.
• Use automation tools to streamline workflows, while handling essential manual tasks like chart preparation and patient communication.

1st Week Immediate Tasks:

• Shadow and learn how we document in the EHR (Elation Health) and handle patient messages
• Start replying to simple patient inquiries, with guidance
• Help with new patient intake and onboarding
• Join our weekly ops meetings and start contributing
• Get trained on our care model and key conditions we treat (EDS, MCAS, POTS)

Must-Haves

• 1–2 years of experience in U.S. healthcare (clinical, operational, or support roles)
• Prior experience in care coordination, case management, or virtual clinical support
• Familiarity with U.S. healthcare systems, including insurance, referrals, and prior authorizations
• Strong operational skills and attention to detail
• Ability to understand care visit processes and make basic clinical judgment calls

Nice-to-Haves

• Experience using Elation EHR or similar digital health platforms
• Background working in VC-backed digital health startups
• Exposure to chronic or complex care management (e.g., EDS, MCAS, POTS)
• Comfort navigating fast-paced, remote team environments

Compensation Package:

• Competitive Salary: To be discussed during the interview
• Remote Work: Fully remote—work from anywhere
• Generous PTO: Ample paid time off to rest and recharge
• Direct Mentorship: Grow through guidance from international industry experts
• Learning & Development: Ongoing access to resources for professional growth
• Global Networking: Work and connect with professionals around the world
• Work-Life Balance: Flexible hours that support a healthy work-life balance

Our Recruitment Process:

1. Application
2. Screening
3. Top-grading Interview
4. Skills Assessment
5. Client Interview
6. Job Offer
7. Client Onboarding

Ready to Join Us?

If this role aligns with your skills and career goals, we’d love to hear from you. Apply now to take the next step in your journey with Pearl