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PennyMac is hiring: AVP, Lifecycle Marketing in Westlake Village

PENNYMACPennymac is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market.At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey.A Typical DayThe Assistant Vice President Lifecycle Marketing will contribute to the data-driven marketing program that guides the Company’s investments in generating high quality leads through Email Marketing. As the AVP Marketing , you will build and optimize lifecycle email marketing programs and campaigns for our SAAS platform with the goal of increasing conversion, retention, upsell, and reducing churn.The Assistant VP Lifecycle Marketing will :Develop an overall lifecycle marketing strategy to engage and retain Pennymac customers with relevant, timely, and targeted communicationsLead the strategy and implementation for customer lifecycle marketing programs and activitiesExperiment with new technologies and leverage personalization to create a buyer’s journey that resonates with each customerMonitor, analyze, and report on campaign performance across all channels to understand the effectiveness of strategies and tactics for improving engagement, conversion, and retentionCollaborate with channel owners to execute campaigns and to identify and detail business requirements for new capabilities that will amplify the effect of lifecycle marketing effortsPerform other related duties as required and assignedDemonstrate behaviors which are aligned with the organization’s desired culture and valuesWhat You’ll BringBachelor's degree with a focus on business or marketing discipline with 6+ years of work experience or Master’s degree with 3+ years of work experienceExperience implementing and using Salesforce Marketing Cloud preferredAn execution oriented, hands-on marketer with great project management skillsWhy You Should JoinAs one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do.Pennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported.Benefits That Bring It Home: Whether you're looking for flexible benefits for today, setting up short-term goals for tomorrow, or planning for long-term success and retirement, Pennymac's benefits have you covered. Some key benefits include:Comprehensive Medical, Dental, and VisionPaid Time Off Programs including vacation, holidays, illness, and parental leaveWellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)Retirement benefits, life insurance, 401k match, and tuition reimbursementPhilanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorshipsTo learn more about our benefits visit: https://pennymacnews.page.link/benefitsCompensation: Individual salary may vary based on multiple factors including specific role, geographic location / market data, and skills and experience as defined below:Lower in range - Building skills and experience in the roleMid-range - Experience and skills align with proficiency in the roleHigher in range - Experience and skills add value above typical requirements of the roleSome roles may be eligible for performance-based compensation and/or stock-based incentives awarded to employees based on company and individual performance.Salary$90,000 - $150,000Work ModelOFFICE

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What You Should Know About PennyMac is hiring: AVP, Lifecycle Marketing in Westlake Village, Pennymac

At Pennymac, we are thrilled to announce an exciting opportunity for an Assistant Vice President of Lifecycle Marketing to join our dynamic team in Westlake Village, CA. As a specialty financial services firm, we pride ourselves on creating a comprehensive mortgage platform that empowers millions of Americans to achieve their dreams of homeownership. In this role, you’ll be at the forefront of our data-driven marketing initiatives, crafting and optimizing lifecycle email marketing programs that drive engagement and foster customer loyalty. You’ll play a key role in developing strategies that reach our customers with the right message at the right time, all while experimenting with innovative technologies and personalized content. Daily, you’ll analyze campaign performance, collaborate with various channel owners, and make informed decisions to refine our marketing efforts and enhance customer retention. We’re looking for someone with a strong background in marketing and a passion for driving results through effective communication. If you have experience with Salesforce Marketing Cloud and possess top-notch project management skills, you’ll find this position both rewarding and pivotal in the support of our mission. Join us to help make a difference in the lives of homeowners while growing your career at one of the leading mortgage lenders in the nation. Let’s embark on this journey together!

Frequently Asked Questions (FAQs) for PennyMac is hiring: AVP, Lifecycle Marketing in Westlake Village Role at Pennymac
What are the responsibilities of an AVP, Lifecycle Marketing at Pennymac?

As the AVP of Lifecycle Marketing at Pennymac, your key responsibilities include developing marketing strategies that engage and retain customers through targeted communications, leading the execution of customer lifecycle marketing programs, analyzing campaign performance, and collaborating with different teams to maximize the effectiveness of your marketing efforts.

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What qualifications are required for the AVP, Lifecycle Marketing position at Pennymac?

Candidates applying for the AVP, Lifecycle Marketing position at Pennymac should possess a Bachelor's degree in business or marketing (with a preference for a Master's degree), along with significant experience in marketing roles, ideally with a focus on email marketing. Familiarity with Salesforce Marketing Cloud is highly preferred.

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How can I prepare for the AVP, Lifecycle Marketing interview at Pennymac?

To prepare for an interview for the AVP, Lifecycle Marketing role at Pennymac, focus on understanding the company's mission in the mortgage market, reviewing your past experience with lifecycle marketing strategies, and developing insights around effective email marketing campaigns and customer engagement techniques.

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What is the salary range for the AVP, Lifecycle Marketing position at Pennymac?

The salary range for the AVP, Lifecycle Marketing position at Pennymac is between $90,000 to $150,000, depending on your experience level and specific skill sets that you bring to the role.

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What are the benefits offered for the AVP, Lifecycle Marketing role at Pennymac?

At Pennymac, the benefits for the AVP, Lifecycle Marketing position include comprehensive medical, dental, and vision coverage, paid time off, wellness programs, retirement benefits, tuition reimbursement, and opportunities for philanthropy and community engagement.

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What skills are essential for success as an AVP, Lifecycle Marketing at Pennymac?

Essential skills for the AVP, Lifecycle Marketing position at Pennymac include strong analytical abilities, expertise in email marketing strategies, project management skills, and the capability to collaborate effectively with cross-functional teams.

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How does Pennymac promote a culture of accountability and inclusivity?

Pennymac is committed to cultivating an inclusive work culture where all employees feel valued and respected. The company's core values emphasize accountability, reliability, and ethical practices, reinforcing a culture where team members support each other in achieving both personal and professional growth.

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Common Interview Questions for PennyMac is hiring: AVP, Lifecycle Marketing in Westlake Village
Can you describe your experience with lifecycle marketing strategies?

In responding to this question, highlight specific campaigns you've worked on that focused on customer engagement and retention. Discuss the strategies you implemented, the tools you used, and the impact those campaigns had on conversion rates.

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How do you measure the success of your email marketing campaigns?

To answer effectively, discuss the key performance indicators (KPIs) you track, such as open rates, click-through rates, and conversion rates. Emphasize the importance of data analysis in refining strategies and improving future campaigns.

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What tools and technologies do you use for managing email campaigns?

You should mention specific tools you’ve used, such as Salesforce Marketing Cloud, Mailchimp, or HubSpot. You can describe how these tools helped streamline your marketing processes and optimize campaign performance.

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How do you ensure personalized communication with your email marketing subscribers?

Discuss your strategies for segmentation and targeting, including how you gather data on customer preferences and behaviors. Personalization tactics can include tailored messaging, personalized product recommendations, and other methods of enhancing customer experiences.

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Can you discuss a successful marketing campaign you led?

When answering, be prepared to share an overview of the campaign, the objectives, the strategies executed, and the results achieved. Focus on the challenges faced and the innovative solutions you implemented to drive success.

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How do you stay updated with the latest marketing trends and technologies?

Mention resources you rely on such as industry blogs, webinars, and professional networks. Highlight your proactive approach to continuous learning and adapting new techniques in your marketing strategy.

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What role do you think analytics play in lifecycle marketing?

You should convey your understanding that analytics are crucial for measuring campaign effectiveness, understanding customer behavior, and informing opportunities for improvement and enhancement in future strategies.

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Describe a time when you faced challenges in a marketing project and how you overcame them.

Use the STAR method to structure your answer: describe the Situation, Task, Action taken, and Result. Highlight your problem-solving skills, ability to adapt, and how collaboration led to success.

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What collaborative processes do you engage in with other departments?

Demonstrate your understanding of cross-functional collaboration by discussing how you work with sales, customer service, or product teams to align on marketing objectives and effectively integrate marketing efforts.

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What motivates you to work in lifecycle marketing?

Reflect on your passion for customer engagement and how lifecycle marketing aligns with your desire to build lasting customer relationships. Share any relevant experiences that have inspired your career path in this area.

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DATE POSTED
November 29, 2024

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