Service Writer - Entry Level

As an Entry Level Service Writer at Performance Kings Honda, your responsibilities will include maintaining high customer satisfaction scores, effectively receiving customers and their vehicles, communicating with service technicians about diagnostic results, selling service recommendations, and notifying customers regarding any delays. You will also be tasked with closing repair orders and conducting reviews with customers at vehicle pickup.

To qualify for the Entry Level Service Writer position at Performance Kings Honda, you must possess a high school diploma or GED, have competent computer literacy, and demonstrate strong time management skills. No prior experience is required, but a general understanding of automotive functions and the ability to drive customer and company vehicles safely is necessary.

Performance Kings Honda provides comprehensive training for Entry Level Service Writers to ensure you are well-prepared for the role. You will be equipped with the necessary tools and knowledge to effectively advise customers on maintenance and repair services, enhancing your skills to become a top performer within the company.

Employees in the Entry Level Service Writer position at Performance Kings Honda enjoy a myriad of benefits, including paid vacation, a generous 401k plan with company match, medical, dental, and vision insurance, life insurance, and access to a Technician Tuition Assistance Program. Additional perks include employee discounts on vehicles, parts, and services.

Performance Kings Honda is committed to promoting from within the organization, providing excellent career growth opportunities for Entry Level Service Writers. With a strong focus on developing employees' skills and encouraging advancement, you can cultivate your career in an environment that values long-term employee success.

When discussing your skills, focus on your communication abilities, customer service experience, and any organizational strengths. Highlight how you can contribute positively to customer interactions and team dynamics at Performance Kings Honda.

Demonstrate your problem-solving abilities by explaining how you would listen to the customer's concerns, empathize with their situation, and offer solutions to resolve their issue. Highlighting your commitment to customer satisfaction aligns well with Performance Kings Honda’s core values.

Use the STAR method to answer this question. Share a specific example that highlights your ability to break down complex information into easy-to-understand terms, emphasizing your communication skills relevant to the Entry Level Service Writer role.

Share your genuine interest in the automotive industry and your admiration for Performance Kings Honda's values and commitment to excellence. Emphasize your eagerness to learn and grow within such a reputable dealership.

Discuss your time management strategies and how you would prioritize tasks based on urgency and customer needs. Illustrate your ability to stay organized while maintaining clear communication with both customers and technicians.

Talk about the importance of active listening and genuine communication. Explain how you would go the extra mile to ensure that customers feel valued and understood, aligning with Performance Kings Honda's emphasis on high customer satisfaction.

Share experiences from previous roles or activities that showcase your ability to thrive in busy settings. Detail how you remain focused and efficient while managing multiple tasks, essential for the Entry Level Service Writer position.

Discuss qualities like strong communication skills, empathy, product knowledge, and the ability to work collaboratively. Relate these qualities back to what you can bring to the Entry Level Service Writer position at Performance Kings Honda.

Illustrate your ability to communicate effectively by explaining how you would address the situation with the technician directly, aiming for a resolution that maintains customer trust while ensuring transparency.

Outline a plan for self-education on the services and products, emphasizing your willingness to learn through training programs and resources available at Performance Kings Honda.