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Compliance Manager

Company Overview

Founded in 2015, PHIL is a Series D health-tech startup that is building a platform that interfaces between doctors, pharmacies, and patients to streamline the process of patients receiving prescriptions. This is a complex, archaic industry, and we've set out to change that.

Phil’s B2B2C platform provides an end-to-end prescription management and delivery service. Our robust platform connects patients, prescribers, pharmacies, and manufacturers, enabling easy and affordable access to medicine. Through its digital stakeholder experiences, patient access services, market access solutions, and distribution models, pharma manufacturers can deliver affordable and timely therapy access to patients, resulting in more patients staying on their treatment plans longer. Consequently, pharma manufacturers are enabled for more innovation.

The team at PHIL is a group of like-minded individuals from varying backgrounds, passionate about creating a new and innovative healthcare platform that is focused on patient experience and overall human well-being. Ready to join our team of mission-driven, analytical, and passionate people? Keep reading!

Position Overview

PHIL is seeking a Compliance Manager to oversee pharmacy regulatory compliance, ensuring adherence to Board of Pharmacy regulations, HIPAA, CMS, PBM guidelines, and other regulatory requirements. This role will focus on license maintenance, compliance audits, regulatory reporting, and managing external inspections. Reporting to the Head of Compliance, you will be responsible for maintaining PHIL’s pharmacy licenses, supporting regulatory audits, and acting as a subject matter expert on compliance-related workflows.

This is an exciting role that offers the opportunity to make a significant impact on the success of PHIL. As the Compliance Manager, you will be responsible for:

Responsibilities

  • Manage and maintain Board of Pharmacy licenses for facilities and individual users across multiple states (e.g., OH, AZ).

  • Oversee license renewals, submissions, and compliance record-keeping.

  • Conduct continuous compliance audits and recurring facility self-inspections to ensure adherence to state regulations.

  • Act as the primary point of contact for regulatory agencies, including Board of Pharmacy inspections (scheduled & unscheduled), inquiries, and complaint investigations.

  • Be available on-site for regulatory inspections, acting as the authorizing signer and ensuring thorough documentation of inspection outcomes.

  • Work closely with PHIL’s legal team to document and implement Corrective Action Plans (CAPs) in response to compliance issues.

  • Stay updated on state and federal pharmacy regulations, coordinating with facility PICs to implement necessary policy and procedural updates.

  • Serve as the subject matter expert (SME) for internal compliance workflows impacting Board of Pharmacy-related fields and queues.

  • Support HIPAA compliance efforts, including incident monitoring, training, and enforcement of corrective actions.

  • Manage Caremark and other PBM regulatory reporting, ensuring compliance through audits and training initiatives.

  • Handle regulatory communications and documentation related to subpoenas, attorney general inquiries, and other legal requests.

  • Address client and customer escalations related to pharmacy compliance and regulatory interpretations.

  • Develop and maintain policies and procedures (PnPs) to ensure compliance with new and existing regulations.

Qualifications

  • Bachelor’s degree in Healthcare Administration, Compliance, Pharmacy, or a related field (or equivalent experience).

  • Minimum 8 years of professional experience in pharmacy compliance, regulatory affairs, or legal/compliance roles within healthcare or pharmaceuticals.

  • Deep knowledge of Board of Pharmacy regulations, including licensing, audits, and site inspections.

  • Experience managing HIPAA, CMS, PBM regulations, and other healthcare compliance frameworks.

  • Strong ability to analyze and interpret regulatory changes and develop policies to maintain compliance.

  • Experience working with SectyrHub or similar compliance management tools.

  • Excellent communication skills, with the ability to collaborate across legal, pharmacy operations, and regulatory teams.

  • Ability to work on-site as needed for inspections and regulatory meetings.

Nice-to-Have (But Not Required)

  • Experience in B2B enterprise healthcare startups.

  • Familiarity with VerifyComply or similar compliance tracking systems.

  • Prior experience handling client-facing regulatory compliance requests.

Benefits

  • Ground-floor opportunity with one of the fastest-growing startups in health-tech.

  • Remote with a preference for candidates located in the Greater Scottsdale/Phoenix area (occasional on-site presence required for inspections).

  • Competitive compensation (commensurate with experience).

  • Full benefits package (medical, dental, vision).

  • 401(k) contribution opportunity.

PHIL Inc. is an equal-opportunity employer.

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$80000K
$120000K

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What You Should Know About Compliance Manager, Phil

Meet PHIL, an innovative health-tech startup based in Scottsdale that has been changing the way prescriptions are managed since 2015. As the Compliance Manager at PHIL, you’ll play a pivotal role in overseeing pharmacy regulatory compliance, ensuring that we adhere strictly to Board of Pharmacy regulations, HIPAA, CMS, PBM guidelines, and various other requirements. We’re looking for someone who can manage licenses across multiple states, conduct compliance audits, and support our legal team through regulatory inquiries and inspections. You’ll become the go-to expert for all things compliance, working in tandem with pharmacy operations to ensure smooth and safe processes. With your in-depth knowledge of pharmacy regulations, you’ll have the chance to truly influence our work culture and patient-first approach while making a significant impact on our compliance practices. Your role will involve not only maintaining and renewing licenses but also developing new policies to accommodate changes in regulations. If you’re passionate about healthcare and excited to join a mission-driven team, PHIL is the place for you! We offer a competitive salary, a comprehensive benefits package, and a remote work environment, all while cultivating a collaborative and innovative spirit. Join us in revolutionizing patient care!

Frequently Asked Questions (FAQs) for Compliance Manager Role at Phil
What are the main responsibilities of a Compliance Manager at PHIL?

As a Compliance Manager at PHIL, your primary responsibilities will include managing and maintaining Board of Pharmacy licenses across multiple states, overseeing license renewals, conducting continuous compliance audits, and being the point of contact for regulatory agencies. You will also support the legal team in documenting and implementing Corrective Action Plans (CAPs) and ensure compliance with HIPAA and other regulatory obligations.

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What qualifications do I need to apply for the Compliance Manager position at PHIL?

To apply for the Compliance Manager position at PHIL, you need a Bachelor's degree in Healthcare Administration, Compliance, Pharmacy, or a related field, along with a minimum of 8 years of experience in pharmacy compliance or regulatory affairs within the healthcare industry. Strong knowledge of Board of Pharmacy regulations, HIPAA, and CMS guidelines is essential, along with excellent communication and analytical skills.

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How does PHIL ensure compliance with pharmacy regulations?

PHIL ensures compliance with pharmacy regulations through a robust framework that includes conducting regular compliance audits, maintaining accurate records, enforcing employee training on regulatory requirements, and implementing necessary policy changes. The Compliance Manager plays a key role in overseeing these activities and ensuring all regulatory communications are handled efficiently.

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What skills are necessary for a successful Compliance Manager at PHIL?

A successful Compliance Manager at PHIL should have strong analytical skills, excellent communication abilities, and a deep understanding of regulatory frameworks such as HIPAA and Board of Pharmacy regulations. Being detail-oriented, proactive in managing compliance audits, and effectively collaborating with multiple stakeholders are also critical for success in this position.

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Is remote work available for the Compliance Manager role at PHIL?

Yes, the Compliance Manager role at PHIL offers remote work flexibility, with a preference for candidates located in the Greater Scottsdale/Phoenix area. However, occasional on-site presence is required for inspections and regulatory meetings.

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Common Interview Questions for Compliance Manager
What experience do you have with pharmacy compliance and regulatory affairs?

When answering this question, focus on detailing your professional background in compliance, any relevant positions you've held, and specific responsibilities that align with pharmacy regulations. Mention any relevant achievements that demonstrate your capability in overseeing compliance in a healthcare setting.

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How do you stay current with pharmacy regulations and compliance standards?

Discuss your strategies for staying updated with regulatory changes, such as subscribing to industry newsletters, attending conferences, and participating in continued education training. Sharing examples of how you've implemented changes based on new regulations can enhance your response.

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Can you describe a time when you identified a compliance issue and how you handled it?

Provide a structured example using the STAR method (Situation, Task, Action, Result). Explain the compliance issue, your role in addressing it, the steps you took to resolve it, and the positive outcome that followed, showcasing your problem-solving skills.

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What do you believe is the biggest challenge facing pharmacy compliance today?

Articulate your thoughts on the evolving nature of healthcare regulations, technological advancements, or common compliance pitfalls that healthcare organizations encounter. Emphasize the importance of adaptability and proactive measures in overcoming these challenges.

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How would you implement a corrective action plan (CAP)?

Evaluate your procedural understanding of corrective action plans and detail the steps you would take to identify root causes, develop solutions, and monitor implementation. Highlight examples of past CAPs you've worked with or how you would engage relevant teams to ensure compliance.

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How do you approach conducting compliance audits?

Explain your audit process, including pre-audit planning, on-site evaluations, document reviews, and how you report your findings. Stress the importance of thoroughness, objectivity, and follow-up actions to resolve any identified issues.

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What methods do you use to train staff on compliance standards?

Discuss your experience in developing effective training programs, utilizing engaging materials, and ensuring ongoing education regarding compliance updates. Share how you measure the training's effectiveness and incorporate feedback into future sessions.

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Describe your experience with responding to regulatory inquiries.

Reflect on specific instances where you've successfully communicated with regulatory bodies. Discuss how you prepared documentation, addressed questions, and maintained a cooperative relationship with regulatory agencies, underscoring your professionalism and expertise.

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How would you handle a situation where a facility is non-compliant?

Talk about your proactive approach to noncompliance by first identifying the issues, developing a comprehensive action plan, and collaborating with facility leaders to ensure corrective measures are taken swiftly while maintaining regulatory expectations.

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Why do you want to work as a Compliance Manager at PHIL?

Express your enthusiasm for PHIL's mission and the innovative nature of their health-tech solutions. Share how your values align with the company's goals and how you see your expertise contributing positively to PHIL's compliance initiatives.

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We started Phil with the simple conviction that the medications we take should improve our sense of wellbeing. In other words, we should not have to suffer through an inconvenient, stressful and archaic experience to ensure a consistent supply of ...

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DATE POSTED
March 16, 2025

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