Pharmacy Operations Specialist

As a Pharmacy Operations Specialist at Phil, some of your core responsibilities will include reviewing script-level tickets to ensure adherence to processes, collaborating with internal and external stakeholders to push scripts through the processing pipeline, and responding to client inquiries related to order statuses. You'll also engage in proactive reporting to identify any potential delays and address client escalations or one-off requests. Your ability to communicate effectively and work cross-functionally will be crucial to your success in this role.

To qualify for the Pharmacy Operations Specialist role at Phil, candidates should be a licensed technician in Arizona or Ohio, or possess PTCB certification. Previous pharmacy technician experience is essential, particularly with proprietary software for processing prescriptions. Strong written and verbal communication skills, along with a solution-oriented mindset, will be critical for resolving client inquiries and working collaboratively with diverse teams.

At Phil, we’re committed to fostering a collaborative and growth-oriented culture. Pharmacy Operations Specialists will receive comprehensive training on our internal processes and software tools, enabling them to develop their skills thoroughly. In addition, we encourage ongoing learning and professional development through workshops, mentorship opportunities, and access to resources that enhance industry knowledge. Your growth is important to us!

Phil offers a fully remote working environment, providing flexibility and comfort for its Pharmacy Operations Specialists. This means you can work from anywhere while being part of an innovative health-tech startup that values collaboration and shared goals. You'll be joining a passionate team diverse in backgrounds, all united in the mission to enhance patient experience and health outcomes in the pharmacy industry.

Phil offers competitive compensation that reflects your experience, comprehensive health benefits, including medical, dental, and vision coverage, along with a 401(k) contribution opportunity. We believe in supporting our team through a balanced work life and career growth, which is why we prioritize employee well-being and offer a supportive and inclusive workplace culture.

When answering this question, highlight your specific experiences, mentioning any relevant licenses or certifications you hold. Discuss your previous roles, the types of pharmacy software you've used, and any unique responsibilities that developed your skills. Emphasize how your experience aligns with the job expectations at Phil.

Discuss a systematic approach to prioritization. You might reference using tools such as to-do lists or pharmacy management software to track urgency and importance. Explain how you assess risks associated with delays in prescriptions and how you communicate with team members to address these efficiently.

In your response, tell a specific story where you successfully navigated a challenging situation. Focus on the issue, your thought process in understanding and resolving it, the actions you took, and the positive outcome. Emphasize your communication skills and customer service ethos.

Outline a proactive workflow that includes reviewing scripts regularly, communicating promptly with stakeholders, and tracking the status of pending scripts. You could also mention the importance of establishing good relationships with pharmacy partners to facilitate smoother processing and resolution of issues.

Emphasize your commitment to ongoing education, such as attending workshops, webinars, or participating in professional pharmacy organizations. Mention any online courses or certifications you’ve completed recently that keep you informed about industry regulations and best practices.

Discuss your passion for improving patient outcomes and the impact you feel your role has on people's health. You can also mention your desire to work in a collaborative environment like Phil, aiming to innovate in a challenging industry.

Provide an example where you had to adapt quickly to new technology. Focus on the learning methods you used, your ability to overcome challenges, and how your quick learning benefited your team or clients.

Explain your methodical approach to problem-solving. Mention how you would gather all relevant information, communicate with the involved parties, and work towards a solution while maintaining clear and professional communication.

Describe your strategy for managing stress, perhaps illustrating it with a specific example. You could mention how you stay organized, prioritize tasks effectively, and communicate clearly with your team and clients under pressure.

Tailor your answer to reflect Phil's mission and values. Discuss your appreciation for their innovative approach to healthcare, any research you’ve done about the company culture, and how your skills align with their goals, such as improving patient experiences and streamlining operations.