Robotic Operations Support Specialist
About this Role:
Pickle Robot is looking for a Robotic Operations Support Specialist to join our fast-growing team. You'll serve as frontline support for our robotic unload systems deployed in logistics warehouses across the U.S., ensuring they run smoothly and customers are supported with confidence.
This role sits at the intersection of engineering, product, and customer operations. You’ll work with cross-functional teams—including Hardware & Software Engineering, Product Management, and Go-to-Market—to identify, resolve, and prevent field issues while feeding real-world insight back into the product development cycle.
You’ll be known to our customers as a trusted partner and to our engineering team as “ground truth.” If you're a fast learner, independent thinker, and thrive in dynamic environments, this is your chance to make a significant impact.
- Field Training (First Month):Two weeks at HQ, followed by two weeks shadowing field operations.
- Learn the end-to-end robotic truck unload system and customer workflows
- Remote Monitoring & Support: Track fleet performance using telemetry and logging dashboards. Identify and flag potential issues before they escalate.
- Real-Time Troubleshooting: Diagnose and resolve issues across software, electrical, and mechanical components.
- Provide live support for customer stakeholders and internal teams.
- Cross-Team Communication: Manage support cases via phone, video, and written updates.
- Log findings, resolution steps, and maintain clear follow-up loops.
- Technical Investigations: Triage issues that span across disciplines and escalate effectively. Guide field teams through on-site troubleshooting and retrofits.
- Process Refinement: Identify and help close gaps in tooling, workflows, and documentation.
- Hardware Maintenance: Perform scheduled and ad hoc maintenance on robotic arms, conveyors, and electrical components
- 2–5 years working with robotic or automated systems in production environments.
- At least 1 year in a customer-facing or technical support role.
- Software: Familiar with CLI tools (e.g. SSH), interpreting logs, and system telemetry.
- Electrical: Knowledge of industrial robotics, PLCs, sensors, wiring, and protocols.
- Mechanical: Experience with electromechanical subsystems and field repair workflows.
- Strong communicator across both technical and non-technical stakeholders.
- Capable of building trust with both customers and engineering teams.
- Fluent in Spanish.
- Familiarity with tools like Jira, Freshdesk, or related systems.
- Interest in process improvement and documentation.
- Calm under pressure. Curious and proactive.
- Adaptable in fast-paced environments. Customer-first mindset.
- Based in the Greater Boston area.
- Willing and able to work from our offices located in Cambridge, MA and Charlestown, MA five days per week.
- Willing and able to travel 10–20% of the time to customer locations across the U.S.
About Pickle Robot
Pickle Robot is a pioneer in Physical AI for supply chain applications. Today Pickle robots autonomously unload trucks, trailers, and import containers at human-scale or better performance. The alternative is manual work that is difficult, dirty, sometimes dangerous, and increasingly hard to staff at distribution centers around the globe. Pickle Robot is laser focused on automating truck unloading using generative AI, machine learning, computer vision, advanced sensors, and industrial robotics to deliver engineered products customers rely on. Pickle Robot Unload Systems work alongside people on loading docks to make the work safer, faster, and more efficient. Pickle robots are physical AI that unload trucks.
Pickle provides best-in-class benefits including health, dental, & vision insurance; unlimited vacation, along with all federal and state holidays; 401K contributions of 5% your salary, travel supplies, and other items to make your working life more fun, comfortable, and productive.
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