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Parts Counter Sales - job 1 of 2

Winners Work Here!

Premier Truck Group is proud of the diversity that comprises our winning team. We see the equality and inclusiveness amongst our team members as our ultimate tool in moving our organization and industry forward.


Who is Premier Truck Group?

Premier Truck Group is headquartered in Dallas, Texas, with over 40 locations throughout the US and Canada, making it the largest Freightliner dealer group in North America.  We offer a premium selection of new Freightliner and Western Star commercial vehicles, a large selection of previously owned commercial trucks, and a full suite of parts, maintenance, and repair services. When you build your career here, you make a commitment to being the very best in the business. We are the pre-eminent group of Freightliner truck dealerships in the nation with serious plans for the future and we want you to be a part of it.


Why Join Our Winning Team?

When you join our team, you’re rewarded with the opportunity to work for an organization that provides opportunities for career growth and advancement, tailored to individual performance, experience and interests, along with a fully comprehensive benefits package including:

Employee Discounts

Medical, Dental, and Vision Insurance

Life Insurance

Employee Assistant Programs

Paid Holidays and Paid Time Off

401k Plan with Employer Match

Training

Work-Life Balance

 

Here are some quick insights into this opportunity. We would love to discuss it with you in more detail!


Parts Counter Sales Responsibilities:


Provide excellent customer service at the counter by listening to customers and meeting their needs

Respond to telephone inquiries from customers

Search catalogs for the correct part to meet the customer's’ needs

Calls vendors to determine availability and price of parts not in stock

Maintain a section of the showroom floor

Assist warehouse personnel in identifying and finding parts

Perform all other duties as assigned


Parts Counter Sales Qualifications:


Ability to listen and communicate with customers and co-workers.

Must have excellent verbal and written communication skills.


Parts Counter Sales Education:

A high school diploma and/or GED is required.

Combination of education, training, or experience that provides the required knowledge, skills, and abilities.

Parts Counter Sales Experience: A minimum of one year experience in sales of heavy duty truck parts is required.


IND-PARTS


Ready to Join?

Apply now to learn more about what Premier Truck Group has to offer!


Premier Truck Group is an equal opportunity employer.

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CEO of Premier Truck Group
Premier Truck Group CEO photo
Ron Long
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Average salary estimate

$50000 / YEARLY (est.)
min
max
$40000K
$60000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Parts Counter Sales, Premier Truck Group

At Premier Truck Group, we're on the lookout for a friendly and knowledgeable Parts Counter Sales professional to join our team in Portland, OR! If you’re passionate about customer service and have a knack for understanding the needs of others, this role is perfect for you. As a leading Freightliner dealer group, we pride ourselves on our diverse and inclusive environment where every team member plays a crucial role in driving our success. In the Parts Counter Sales position, your day will be filled with the excitement of interacting with customers, searching catalogs for the right parts, and working closely with our warehouse team to ensure that everything runs smoothly. You’ll provide excellent service over the counter, respond to inquiries via telephone, and even reach out to vendors to check on availability and pricing. We’re looking for someone with a high school diploma or GED and at least a year of experience in heavy-duty truck parts sales. Strong communication skills are a must, as you’ll be listening to customers and discussing their needs daily. This isn’t just a job; it’s an opportunity to grow within a company that values your contributions and offers a competitive benefits package, including medical, dental, and vision insurance, employee discounts, and a 401k with employer match. Ready to kickstart your career with Premier Truck Group? Let’s talk about how you can be a part of our winning team!

Frequently Asked Questions (FAQs) for Parts Counter Sales Role at Premier Truck Group
What are the primary responsibilities of a Parts Counter Sales at Premier Truck Group?

As a Parts Counter Sales at Premier Truck Group, you will primarily provide exceptional customer service by listening to and addressing customer needs. You’ll also search catalogs to find the right parts, respond to telephone inquiries, and assist warehouse personnel with part identification. Additionally, you’ll maintain a section of the showroom and manage vendor calls to check availability and pricing of parts.

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What qualifications are required for the Parts Counter Sales position at Premier Truck Group?

To qualify for the Parts Counter Sales position at Premier Truck Group, candidates should have a high school diploma or GED. A minimum of one year of experience in the sales of heavy-duty truck parts is required, along with strong verbal and written communication skills to effectively interact with customers and colleagues.

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What skills are important for a successful Parts Counter Sales at Premier Truck Group?

Successful Parts Counter Sales professionals at Premier Truck Group need to possess excellent communication skills to engage with customers and coworkers effectively. A solid understanding of truck parts, customer service orientation, and the ability to work in a fast-paced environment are also crucial for excelling in this role.

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How does Premier Truck Group support career growth for Parts Counter Sales?

Premier Truck Group is dedicated to providing career growth opportunities for its Parts Counter Sales team. With a focus on individual performance, experience, and interests, the company offers tailored advancements and a comprehensive benefits package, fostering an environment for professional development.

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What kind of training will Parts Counter Sales receive at Premier Truck Group?

Parts Counter Sales at Premier Truck Group will receive valuable training that equips them with the skills needed to perform effectively in their role. This training includes product knowledge, customer service techniques, and systems training to ensure they can confidently assist customers and handle inquiries.

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Common Interview Questions for Parts Counter Sales
Can you explain your experience with heavy-duty truck parts sales?

In your answer, highlight any previous roles where you sold heavy-duty truck parts, emphasizing customer interactions and the range of parts you were familiar with. Discuss challenges faced and how you overcame them, which demonstrates your problem-solving skills.

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How do you prioritize customer needs in a busy environment?

To answer this, share specific examples of how you’ve successfully managed multiple customer requests while ensuring each customer feels valued. Discuss time management or prioritization techniques you’ve used effectively in past roles.

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How do you handle a situation where you can't find the part a customer is looking for?

Explain your approach in this scenario. Emphasize how you would communicate professionally with the customer, explore alternative solutions, such as checking with vendors, and ensure the customer feels satisfied with your effort.

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What role does effective communication play in Parts Counter Sales?

Here, you should stress the importance of clear communication for understanding customer needs, relaying accurate information about parts, and ensuring smooth operations within the team. Provide examples demonstrating your strong communication skills.

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What strategies do you use to maintain knowledge of truck parts?

Discuss methods like reading industry publications, attending training sessions, or utilizing company resources to stay updated on truck parts. Show your commitment to continuous learning and how it helps you serve customers better.

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Describe a time you turned a difficult customer into a satisfied one.

Share a story illustrating your conflict resolution skills. Focus on your approach, such as actively listening, empathizing, and finding effective solutions to demonstrate your customer service capabilities.

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How do you ensure accuracy when taking customer orders?

Your response should include strategies like repeating orders back to customers, using checklists, and having a system to double-check parts before confirming orders to minimize errors and build trust with customers.

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Why do you want to work for Premier Truck Group?

This is your opportunity to connect your values with those of Premier Truck Group. Discuss appreciation for their commitment to diversity, inclusiveness, team growth, and how this aligns with your career goals.

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What do you consider to be the most important aspect of customer service?

Your answer should reflect your belief in responsiveness, empathy, and quality service. Provide instances where these values positively impacted customer satisfaction in your past experiences.

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What is your approach to teamwork in a sales environment?

Here, emphasize the importance of collaboration, communication, and supporting colleagues to meet team goals. Share examples showing your ability to work effectively within a team and contribute to overall success.

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Driven by our employees, our vision is to be the best in commercial vehicle products and services by providing superior customer satisfaction through a culture of continuous improvement, integrity, respect, and passion.

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Full-time, on-site
DATE POSTED
January 30, 2025

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