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Parts Counter Sales - job 1 of 2

Winners Work Here!

Premier Truck Group is proud of the diversity that comprises our winning team. We see the equality and inclusiveness amongst our team members as our ultimate tool in moving our organization and industry forward.


Who is Premier Truck Group?

Premier Truck Group is headquartered in Dallas, Texas, with over 40 locations throughout the US and Canada, making it the largest Freightliner dealer group in North America.  We offer a premium selection of new Freightliner and Western Star commercial vehicles, a large selection of previously owned commercial trucks, and a full suite of parts, maintenance, and repair services. When you build your career here, you make a commitment to being the very best in the business. We are the pre-eminent group of Freightliner truck dealerships in the nation with serious plans for the future and we want you to be a part of it.


Why Join Our Winning Team?

When you join our team, you’re rewarded with the opportunity to work for an organization that provides opportunities for career growth and advancement, tailored to individual performance, experience and interests, along with a fully comprehensive benefits package including:

Employee Discounts

Medical, Dental, and Vision Insurance

Life Insurance

Employee Assistant Programs

Paid Holidays and Paid Time Off

401k Plan with Employer Match

Training

Work-Life Balance

 

Here are some quick insights into this opportunity. We would love to discuss it with you in more detail!


Parts Counter Sales Responsibilities

Provide excellent customer service at the counter by listening to customers and meeting their needs.

Respond to telephone inquiries from customers.

Search catalogs for the correct part to meet the customers’ needs.

Call vendors to determine availability and price of parts not in stock.

Maintain a section of the showroom floor.

Assist warehouse personnel in identifying and finding parts.

Perform all other duties as assigned


Parts Counter Sales Requirements

Education

A high school diploma and/or GED is required.  Combination of education, training, or experience that provides the required knowledge, skill, and abilities.  Additional product training preferred.

Experience

A minimum of one year experience in sales and/or counter operations is required. 

Licenses or Certificates

A valid driver’s license is required.

Appearance

All employees must maintain a neat, clean and well-groomed appearance


IND-PC


Ready to Join?

Apply now to learn more about what Premier Truck Group has to offer!


Premier Truck Group is an equal opportunity employer.



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CEO of Premier Truck Group
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Ron Long
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Average salary estimate

$50000 / YEARLY (est.)
min
max
$40000K
$60000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Parts Counter Sales, Premier Truck Group

If you're ready to kickstart your career in automotive sales, Premier Truck Group has an exciting opportunity for you as a Parts Counter Sales representative in Springfield, MO! As part of our winning team, you’ll be immersed in an environment where diversity and inclusiveness drive our success. We’re the largest Freightliner dealer group in North America and pride ourselves on offering a fantastic range of vehicles and top-notch service. In this role, you’ll be the friendly face at our parts counter, providing trustworthy service to our valued customers. Your responsibilities will include helping customers find the right parts, handling inquiries with grace, and ensuring our showroom is neat and inviting. With a commitment to excellence, we’re looking for someone who possesses great communication skills and a customer-first mentality. You’ll be searching through catalogs to source parts, checking with vendors for availability, and collaborating with our warehouse staff to ensure smooth operations. A high school diploma is needed, and if you have some sales experience under your belt, that’s a big plus! At Premier Truck Group, we believe in the potential of our team and support your growth with comprehensive benefits including medical, dental, and paid time off. Are you ready to jump in? We can’t wait to see what you bring to our team and how you can contribute to our legacy of excellence!

Frequently Asked Questions (FAQs) for Parts Counter Sales Role at Premier Truck Group
What are the responsibilities of a Parts Counter Sales representative at Premier Truck Group?

As a Parts Counter Sales representative at Premier Truck Group, your main responsibilities include providing excellent customer service, listening to customer needs, and assisting them in finding the right parts. You'll also handle phone inquiries, search through catalogs, and coordinate with vendors for parts availability. Additionally, you'll maintain an organized showroom and work closely with warehouse staff to ensure all parts are easily accessible.

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What qualifications do I need to work as a Parts Counter Sales at Premier Truck Group?

To qualify for the Parts Counter Sales position at Premier Truck Group, you need a high school diploma or GED, and ideally, a bit of experience—about one year in sales or counter operations. While additional product training is preferred, what's most important is your ability to connect with customers and handle inquiries efficiently. A valid driver's license is also a requirement.

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How does Premier Truck Group support career development for Parts Counter Sales employees?

Premier Truck Group is dedicated to the career growth of its Parts Counter Sales employees by providing tailored opportunities for advancement based on individual performance, experience, and interests. You'll have access to ongoing training and development resources to enhance your skills as well as a comprehensive benefits package that includes medical, dental, and retirement plans to further support your career journey.

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What benefits does Premier Truck Group offer for Parts Counter Sales positions?

As a Parts Counter Sales representative with Premier Truck Group, you can expect a range of benefits. These include employee discounts, medical, dental, and vision insurance, life insurance, and an employee assistance program. Additionally, we offer paid holidays and time off, a 401k plan with employer matching, and a commitment to work-life balance to ensure you thrive both personally and professionally.

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Is previous experience in automotive sales required for Parts Counter Sales at Premier Truck Group?

While previous experience in automotive sales is not strictly required for the Parts Counter Sales position at Premier Truck Group, it is highly preferred. Having at least one year of experience in sales or counter operations will give you a strong advantage, as it equips you with valuable skills in customer interaction and part identification that are crucial for success in this role.

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Common Interview Questions for Parts Counter Sales
How do you prioritize tasks when dealing with multiple customers at the Parts Counter?

To effectively prioritize tasks, create a system to quickly assess customer needs as they approach the counter. Acknowledge all customers promptly and explain that you’ll assist them as soon as possible. Use the time to gather any necessary information, which helps streamline the process. Demonstrating this multitasking ability shows you're organized and customer-focused.

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Can you describe a situation in which you provided exceptional customer service?

In your response, choose a time when you went above and beyond to solve a customer’s issue, whether it was locating a hard-to-find part or addressing a concern. Emphasize your active listening skills, problem-solving abilities, and how you maintained a positive attitude throughout the experience. Showcasing your dedication to service will resonate with interviewers.

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What strategies do you use to stay knowledgeable about parts and products?

Staying updated requires a consistent approach: regularly reviewing product catalogs, participating in training sessions, and engaging with colleagues who have expertise in areas you’re less familiar with. You might also follow industry trends through publications or online forums. This proactive learning habit is essential in a fast-paced environment like Premier Truck Group.

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How do you handle difficult customers at the Parts Counter?

Handling difficult customers involves patience and empathy. Calmly listen to their concerns without taking things personally, acknowledge their feelings, and offer solutions that address their needs. If a resolution isn’t immediately available, ensure the customer knows you’ll look into it, and follow up diligently. Your calm demeanor will create a positive impression.

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What would you do if you don’t know the answer to a customer’s question?

Acknowledge that you’re not sure but advise the customer that you’ll find out for them. This honesty demonstrates integrity. Then, either consult with a colleague or look up the information in the appropriate resources. Afterward, follow up with the customer to ensure they received the information they needed.

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Why do you want to work for Premier Truck Group as a Parts Counter Sales representative?

Express your enthusiasm for joining a leading company like Premier Truck Group. Highlight specific aspects that appeal to you, such as the company culture, commitment to customer service, or opportunities for growth. This shows you’ve thoroughly researched the organization and are genuinely interested in contributing to its success.

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How do you approach learning a new inventory system?

Learning a new inventory system requires a hands-on approach. Start by familiarizing yourself with the basic layout and functionalities. Practice navigating the system with sample data and seek guidance from more experienced colleagues. Setting aside dedicated time each day to explore different features helps solidify your understanding.

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Describe a time when you had to adapt to a sudden change at work.

Choose a specific example where flexibility was key. Highlight how you assessed the situation quickly, adjusted your workflow or approach, and communicated effectively with team members. This showcases your adaptability and readiness to handle challenges—a valuable trait in the dynamic field of automotive parts sales.

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What techniques do you employ to ensure inventory accuracy?

Ensuring inventory accuracy involves diligent record-keeping, regular checks, and communication with the warehouse team. Implement systematic counts, compare against computer entries, and investigate discrepancies immediately. Establishing good habits for routine inventory audits can significantly reduce errors, fostering trust with customers regarding parts availability.

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How would you contribute to a positive team environment at Premier Truck Group?

To contribute positively, promote open communication and collaboration among team members. Be a supporter of colleagues, offer assistance when needed, and celebrate achievements together. Participating in team-building initiatives and spreading positivity will foster a more cohesive and motivated workplace at Premier Truck Group.

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Driven by our employees, our vision is to be the best in commercial vehicle products and services by providing superior customer satisfaction through a culture of continuous improvement, integrity, respect, and passion.

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Full-time, on-site
DATE POSTED
January 30, 2025

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