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eCommerce Merchandising Associate

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About Us:

Primary is a mom-founded kids clothing brand on a mission to encourage every kid to be the truest version of themselves. Since launching in 2015, Primary offers an assortment of simple, beautiful, gender neutral styles known for their hand-me-downable quality, super soft and sustainable fabrics, and slogan-free designs. Our customers are passionate about our mission, which has led to incredibly strong repeat metrics and one of the highest NPS scores in the industry (85+). We are laser-focused on building a strong, sustainable and profitable (!!) business, and hiring the best people to help us get there.

Our company values kind and thoughtful self-starters who can think strategically and then work collaboratively with people across the organization to produce high-quality outcomes. We are also a very change-friendly group of people, and are always seeking fresh points of view to uncover ways we can improve our products, processes and team culture.

Full-Time Employee Benefits:

- 4-day work week: Fridays are flexible at Primary to allow you to manage your life-work balance

- Health, wellness, financial benefits: company-sponsored medical, dental, & vision insurance; HSA, FSA, & commuter accounts; 401(k) with company match, pet insurance, company-provided disability & life insurance, and more

- Generous time off: 3 weeks of PTO (plus another week after 2 years at Primary) + 3 annual floating holidays, unlimited sick time, 11 company-paid holidays (plus the week between Christmas & New Years), and 12 weeks fully-paid parental leave for all new parents

- Primary School: $100/month to spend on classes to help you grow (work related or not!) or on a gym membership

- Up to $500 to spend on improving your work from home setup (for remote roles)

We are looking for an enthusiastic and detail-oriented eCommerce Associate to join our team and support the day-to-day operations of our website. In this role, you’ll help keep our site running smoothly—from setting up products and updating site content to executing merchandising plans and supporting cross-functional initiatives. This is a great opportunity for someone with 1–2 years of experience who’s eager to grow their eCommerce skills in a collaborative and fast-paced environment.

What You'll Do:

Partner with the Associate Director of eCommerce to execute merchandising strategies and optimize site features for conversion and customer experience
Manage product setup in Shopify, working cross-functionality with, photo, merchandising, and copy teams to successfully launch new products on site
Collaborate with creative, copy and merchandising teams to develop and manage site assets, including homepage updates, product listing pages, and other on-site content
Execute updates to navigation and product sequencing based on data trends and input from cross-functional teams Monitor site and inventory changes, flagging potential issues or opportunities
Help optimize on-site search and filter functionality based on top-performing terms
Partner with the engineering team on site enhancements, implementations and A/B tests.
Help with site audits and gather competitive insights to inform merchandising decisions
Assist in compiling weekly business reports and dashboards to track performance

What We're Looking For:

1–2 years of experience in an eCommerce environment
Eagerness to learn and contribute in a collaborative, fast-paced setting
Familiarity with eCommerce platforms; Shopify experience a plus
Strong attention to detail and ability to follow SOPs and workflows
Analytical mindset with basic experience in Excel
Excellent communication skills and willingness to work cross-functionally
Team-oriented with a can-do attitude
A passion and vision for what Primary is trying to do as a brand

$64,000 - $74,000 a year

All employees also receive stock options as part of their total compensation

At Primary, we believe that there is no one ‘perfect’ candidate. Everyone brings something different to the team, and our diversity is what makes us strong. Speaking of which - not only is discrimination illegal, it is simply not tolerated at Primary. We welcome all candidates who are currently eligible to work full-time in the United States for any employer to apply.

We want all candidates to thrive during the interview process! If there are any accommodations you would like for your interview, please let us know at HR at primary dot com. Our HR Director will work with you to set you up for success at any point during the interview process where you may need accommodations. Not sure if this applies to you? Primary is a proud Disclo customer - check out their quiz "Do I Qualify for Reasonable Accommodation?"

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What You Should Know About eCommerce Merchandising Associate, Primary

Join Primary as an eCommerce Merchandising Associate and be part of a vibrant team dedicated to helping kids express their true selves through beautiful, simple, and sustainable clothing. Founded by a mom who understood the need for high-quality, gender-neutral styles, Primary has gained a passionate following since 2015, thanks to our commitment to sustainability and superior quality. If you have 1–2 years of experience in an eCommerce environment and a fervor for learning in a collaborative atmosphere, this could be the perfect opportunity for you! In this role, you’ll be essential to keeping our website running smoothly. You'll partner with the Associate Director of eCommerce to implement merchandising strategies that elevate customer experience and conversion rates. From managing product setups in Shopify, collaborating with creative teams, to executing merchandising plans, your insights will help us stay competitive. You'll also track site performance, audit website elements, and assist in gathering valuable data insights to inform your decisions. As part of our remote team across the U.S., you’ll work from wherever you feel most comfortable, benefitting from flexible work days and outstanding employee perks such as paid parental leave, generous PTO, and health insurance. If you're detail-oriented with a passion for our mission and eager to impact our eCommerce growth, we’d love to see you apply!

Frequently Asked Questions (FAQs) for eCommerce Merchandising Associate Role at Primary

What are the key responsibilities of the eCommerce Merchandising Associate at Primary?

As an eCommerce Merchandising Associate at Primary, your key responsibilities include managing product setups in Shopify, executing merchandising strategies, collaborating with cross-functional teams for website content, monitoring site performance, and compiling business reports. You'll play a significant role in optimizing the site for better customer experience and conversion.