Call Center Representative - Medical Group

What is your favorite part about your team?TranscriptHi, I'm Danni, one of the Practice Care Coordinators here at Providence Sports Medicine South. One of the biggest reasons why I love working here is my team. I have an amazing team I work with, our athletic trainer and our physician, just great group of people. They care for each other. We care for patients, and we actually do what's right. It's nice to actually work for a team that cares for each other, and cares for the patients like they're their own family. For me, that's a huge thing. That's one of the biggest reasons why I work here. And we take every insurance, which is huge. So that's my, one of my biggest reasons is my family. It feels like a family here. So hopefully you want to come here and join our family. Thanks.PausePlay% buffered00:0000:00UnmuteMuteSettingsCaptionsDisabled Transcript DisabledCaptionsGo back to previous menuDisabledEnglishENEspañolESDeutscheDE中文ZHFrançaisFRExit fullscreenEnter fullscreenVideo length: 47 seconds0:47Hi, I'm Danni, one of the Practice Care Coordinators here at Providence Sports …DDaniellePractice Care CoordinatorDescriptionThese are virtual/hybrid working positions (work from home) but you must be within one hour of travel time to a Providence work location in the Portland Metro Area or Southwest Washington. This proximity ensures that you can attend training sessions and work from a Providence physical location when required.Under the direction of the Supervisor, Call Center, the Call Center Rep supports the Call Center Team and internal departments by advocating on behalf of Providence Medical Group patients and helps them navigate through the managed care system. This position is responsible for the resolution of customer inquiries through multiple channels; upkeep of resources to remain current; and coordination of special projects and events.Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence Medical Group and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here because we know that to inspire and retain the best people, we must empower themRequired Qualifications:• 1 year of Customer service experience.Preferred Qualifications:• 1 year of medical office or health care experience.• Basic experience with electronic medical records and/or computerized billing systems.• Medical terminology experience.Why Join Providence?Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.About ProvidenceAt Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.About the TeamProvidence Clinical Network (PCN) is a service line within Providence serving patients across seven states with quality, compassionate, coordinated care. Collectively, our medical groups and affiliate practices are the third largest group in the country with over 11,000 providers, 900 clinics and 30,000 caregivers.PCN is comprised of Providence Medical Group in Alaska, Washington, Montana and Oregon; Swedish Medical Group in Washington’s greater Puget Sound area, Pacific Medical Centers in western Washington; Kadlec in southeast Washington; Providence’s St. John’s Medical Foundation in Southern California; Providence Medical Institute in Southern California; Providence Facey Medical Foundation in Southern California; Providence Medical Foundation in Northern and Southern California; and Covenant Medical Group and Covenant Health Partners in west Texas and eastern New Mexico.Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.Requsition ID: 303874Company: Providence JobsJob Category: Customer ServiceJob Function: AdministrationJob Schedule: Full timeJob Shift:Career Track: Admin SupportDepartment: 5011 PMG N VIRTUAL SUPPROT CLINCAddress:Work Location:Pay Range: $18.25 - $27.90The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.Check out our benefits page for more information about our Benefits and Rewards.Please be advised that our application system will be unavailable June 21 from 7 p.m. PT until approximately 7 a.m. PT on June 22 as we implement enhancements.Pay Range: $18.25 - $27.90The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.Check out our benefits page for more information about our Benefits and Rewards.