Ad Operations Manager

The Client Operations Manager is a critical part of the team; responsible for the implementation and oversight of ad campaign launches by trafficking and management through the campaign lifecycle. This role is centered on working closely with the retailer team to guarantee all campaigns are launched successfully and performance goals are met. This includes campaign set up, traffic, execution, and management.

About the role:

• Partner with the Account Management team to gather the necessary campaign details for accurate and timely launches, additionally discussing and tracking against the brand’s goals & KPIs
• Handle and oversee campaign setup, implementation and trafficking within Epsilon platform
• Once campaigns are launched, provide confirmation to the Account Management teams as well as provide proof of launch via campaign screenshots
• Work closely with the Account Management teams to ensure successful delivery of all campaigns by routinely monitoring campaign performance and delivery; escalate potential delivery issues and optimize campaigns to meet performance goals
• Upon campaign completion, generate campaign reports from the platform and validate for correctness prior to handing off to respective teams to provide to the brand client  
• Oversee billing & invoicing process to ensure billing accuracy; confirm billing details with Account Management team and pull final delivery reports to review invoices prior to being sent to brands
• Be a trusted source of data, insight and context of Epsilon campaigns

About you:

We are looking for a Client Operations Manager who has the following skills, knowledge, and experience:

• 3-5 years of Ad Operations experience
• Experience with campaign management in a fast-paced environment
• Willingness to quickly learn new tools and programs
• Ability to work in a team environment as well as individually 
• Strong written and verbal communication skills with all levels of internal stakeholders and external client partners
• Data-driven and analytical with a strong attention to detail and process
• Proven thought leader in strategic planning and operational efficiencies 
• Efficient time management and organizational skills – able to sustain timeline management and campaign deliverables 

It would be great if you also have:

• Experience with ecommerce media and search platforms and/or the ability and willingness to learn quickly
• Working knowledge of retail, ecommerce, and digital industry 
• Bachelor’s Degree in related fields (Advertising, Marketing, Communications, etc.)

Epsilon at Our CORE  

Epsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe. Our products accelerate our clients’ ability to harness the power of their first-party data to activate campaigns across channels and devices, with an unparalleled ability to prove outcomes.  For decades, we’ve been helping marketers from the world’s top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Our best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, retail media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC.    

Epsilon has a core set of 5 values that define our culture and guide us to create value for our clients, our people and consumers. We are seeking candidates that align with our company values, demonstrate them and make them meaningful in their day-to-day work:  

• Act with integrity. We are transparent and have the courage to do the right thing. 
• Work together to win together. We believe collaboration is the catalyst that unlocks our full potential. 
• Innovate with purpose. We shape the market with big ideas that drive big outcomes. 
• Respect all voices. We embrace differences and foster a culture of connection and belonging. 
• Empower with accountability. We trust each other to own and deliver on common goals. 

Because You Matter 

As an Epsilon employee, you deserve perks and benefits that put you, your family and your finances first.  Our benefits encompass a wide range of offerings, including but not limited to the following:  

• Time to Recharge: Flexible time off (FTO), 14 paid holidays 
• Time to Recover: Paid sick time  
• Family Well-Being: Parental/new child leave, childcare & elder care assistance, adoption assistance  
• Extra Perks: Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling  

Epsilon benefits are subject to eligibility requirements and other terms.  

Epsilon is an Equal Opportunity Employer.  Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process. Please reach out to LeaveofAbsence@epsilon.com to request an accommodation.

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