Freelance Client Manager (6 Month Contract)

As a Freelance Client Manager at Interbrand, your responsibilities will include managing small to mid-sized projects from inception to completion, defining and managing timelines and budgets, negotiating fees, and ensuring that the team meets client expectations and deliverables. You'll be a central point of contact for clients, helping to facilitate communication and delivery while keeping an eye on profitability.

To become a Freelance Client Manager at Interbrand, you'll need at least 2 years of experience in program, project, or account management, preferably in marketing, communications, or advertising. Strong organizational skills, excellent verbal and written communication abilities, and proficiency in Microsoft Office and project management tools are also crucial for success in this role.

The Freelance Client Manager role at Interbrand supports client success by understanding client needs, managing project scopes, and ensuring that all work is delivered on time and aligned with client goals. You'll collaborate with senior-level client directors and cross-disciplinary teams to provide strategic insights, enabling clients to make impactful decisions that drive their brand's success.

As a Freelance Client Manager at Interbrand, you'll experience a supportive and collaborative work environment that values open communication and empowerment. The role follows a hybrid model, allowing you to work remotely while collaborating in the office three days a week, fostering a dynamic culture that encourages connection and teamwork.

Interbrand recognizes the importance of personal and professional growth for its Freelance Client Managers. In this role, you will have the chance to develop a deep understanding of brand strategy, engage with experienced client directors, and participate in various training and development initiatives, making it a sustainable pathway to a rewarding career in client management.

When prioritizing tasks, I assess project timelines and deadlines first, then evaluate the client’s needs against the overall project objectives. By collaborating with team members and utilizing project management tools, I ensure that all tasks align with both client expectations and agency goals.

I actively listen to client feedback, address their concerns promptly, and adapt strategies to meet their needs. It's vital to maintain open communication, providing regular updates on project progress, and ensuring clients feel heard and valued throughout the process.

I once managed a complex brand strategy project with tight deadlines. By utilizing strong organizational skills and our project management tools, I broke down the project into manageable tasks, delegated responsibilities, and set clear expectations. Regular check-ins ensured we stayed on track, and ultimately, the project was delivered successfully and on time.

Teamwork is crucial in client management. Collaborating with cross-functional teams allows for diverse perspectives and expertise, fostering innovation and effective problem-solving. I always promote an environment of open dialogue and shared goals to maximize our collective potential.

I closely monitor all project resources and expenses from the outset, regularly communicating with internal teams to assess resource allocation. By keeping track of hours and progress, I can identify potential budgetary issues early and act proactively to mitigate them.

Building relationships with clients begins with understanding their business and being transparent. I strive to establish trust through open communication, delivering on promises, and regularly seeking feedback. This proactive approach lets clients know that their needs are prioritized, fostering long-term partnerships.

I use a variety of project management tools such as Asana or Trello for task assignments, tracking project timelines, and facilitating team communication. Microsoft Office Suite is also essential for presentations and document management, ensuring all stakeholders are aligned throughout the project.

I handle conflicts by facilitating open discussions to address issues directly. It’s important to listen to all viewpoints and work collaboratively towards a resolution. By promoting a culture of respect and communication, I aim to turn conflicts into opportunities for growth and improvement.

I keep myself organized using a combination of digital tools and prioritization techniques. I create detailed schedules for each project and utilize to-do lists to keep track of daily tasks, ensuring clear objectives are set and progress is monitored. Regular reviews of priorities keep me efficient and focused.

The most important quality for a Freelance Client Manager is adaptability. The ability to pivot when necessary and adjust strategies based on client feedback and changing circumstances is critical to delivering exceptional results while maintaining strong client relationships.