Presales Systems Engineer, Switzerland

As a Presales Systems Engineer at Pure Storage, you will engage deeply with customers to understand their unique business goals and challenges. Your main responsibilities include providing pre-sales support, overseeing technical proposals, coordinating proof of concept installations, and leading compelling product presentations. Additionally, you'll work closely with the marketing team on events and materials, collaborate on RFP responses, and mentor junior team members, ensuring a collaborative and prosperous environment.

To excel as a Presales Systems Engineer at Pure Storage, candidates should possess at least 5 years of experience in sales support for enterprise storage solutions, along with a solid understanding of client/server architectures. A background in UNIX environments, networking, and virtualization technologies is crucial. Moreover, fluency in German and English, along with strong interpersonal skills, will enhance your effectiveness in this role and our customer interactions.

Essential skills for a successful Presales Systems Engineer at Pure Storage include deep technical knowledge of storage architectures and solutions, strong communication abilities for engaging customers, and the knack for building persuasive technical proposals. Having a customer-first mindset and the capability to present ideas clearly will help you secure technical wins with potential customers and drive successful collaborations with sales and marketing teams.

Pure Storage is dedicated to the career growth of its team members, including Presales Systems Engineers. Our culture promotes continuous learning, mentorship opportunities, and the ability to engage with a variety of projects across the company. Additionally, through initiatives such as the Pure Equality program and various employee resource groups, we foster an inclusive environment that supports professional development and personal growth.

The team culture for Presales Systems Engineers at Pure Storage is collaborative, innovative, and supportive. We value diverse thoughts and encourage team members to ask big questions and think outside the box. The environment is one where your ideas are welcomed, and your contributions are celebrated, making it an exciting place to cultivate your career while making a meaningful impact in the tech industry.

In answering this question, discuss your specific experience in supporting the sales of enterprise storage solutions. Highlight relevant projects where you've successfully addressed customer needs, detailing your approach and the results achieved. It's important to focus on the technologies you've worked with, and show your ability to connect technical expertise with business outcomes.

When discussing customer objections, share your strategy for listening actively to concerns, empathizing with their perspectives, and addressing their issues with well-thought-out solutions. Illustrate this with examples where you've turned objections into opportunities, demonstrating your problem-solving skills and ability to maintain customer relationships.

Here, you'll want to share a specific example of working with multiple teams—such as marketing or product development. Focus on your communication strategies, the purpose of collaboration, and how collective efforts led to successful outcomes, emphasizing the importance of teamwork and clear information sharing.

Outline your method for engaging with customers through thorough questioning, analysis, and research. Discuss how you connect their business needs with Pure Storage solutions, and highlight your ability to adapt and customize your approach based on the customer's specific context and objectives.

In response, explain your involvement in crafting responses to RFPs. Discuss the steps you take to ensure proposals are comprehensive and tailored to customer requirements, including collaboration with technical teams, the development of value propositions, and the importance of precision in meeting submission criteria.

Here, emphasize the importance of continuous learning and staying informed about the latest storage technologies and market trends. Mention resources such as industry publications, networking with peers, attending conferences, and participating in relevant training sessions to showcase your proactive approach to professional development.

Discuss your preparation process for technical presentations, highlighting your focus on understanding the audience's interests, simplifying complex concepts, and using engaging visuals. Emphasize the importance of storytelling in your presentations to captivate clients and effectively convey how Pure Storage can provide solutions to their problems.

Explain that as a Presales Systems Engineer, you function as a bridge between technology and sales. Discuss your role in providing technical insights, supporting sales strategies, addressing customer queries, and aligning Pure Storage solutions to customer needs, all while fostering relationships that drive sales success.

Choose a relevant example where you implemented a technical solution for a client, highlighting the challenge faced, your approach in devising a solution, and the outcome. This will illustrate your ability to translate technical expertise into actionable results and nurture client satisfaction.

Share your familiarity with collaborative tools used in sales and technical environments, such as CRM software, project management platforms, and communication tools. Discuss how these technologies facilitate teamwork and enhance the efficiency of the sales process, thereby improving customer interactions.