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Local Operations Agent

Company Description

About Us

In 2008, Qantas Freight Enterprises bought Jets Transport. Today we operate as a wholly owned but independently managed business. With unbeatable reliability, security and attention to detail, it’s no surprise we’re Australia’s road feeder of choice.

Job Description

  • Challenge yourself to see the possibilities
  • Together we’ll come together as one team to build a high-performance culture
  • Casual opportunities available, based at the Melbourne Freight Terminal

When international air cargo touches down in Australia, we’re there to get it the rest of the way to its destination. Our interstate trucking services cover the domestic legs of international airfreight operations, driving between all the major cities from our hubs in Sydney, Melbourne, Brisbane, Perth and Adelaide.

In 2008, Qantas Freight Enterprises bought Jets Transport. Today we operate as a wholly owned but independently managed business. With unbeatable reliability, security and attention to detail, it’s no surprise we’re Australia’s road feeder of choice. Based in the Brisbane Freight Terminal, your new role as a Local Operations agent you will you performing a range of warehouse and driving duties.

We understand our priorities and what needs to be delivered, taking the initiative to keep things moving.  We bring teams and individuals together to deliver on our customers’ expectations.

Your new position as a Casual Local Operations Agent will see you performing warehouse duties including the loading and unloading interstate trailers. You will also be responsible for local deliveries and pick-ups in and around the Airport precinct.

You’ll have –

  • A valid forklift licence
  • Approximately 2 years experience operating a forklift
  • Ability to work independently and as part of a team
  • High attention to detail and focus on safety
  • Ability to be flexible between warehousing duties and driving duties
  • Experience in a cargo terminal environment will be desirable
  • Current and valid driver's licence
  • Good driving history (Essential)
  • An MR/HR licence preferred but not essential

Why Qantas?
 

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. 

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel. 

  • We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
  • We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees. 
  • We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships. 
  • We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.
  • Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application. We are committed to creating an inclusive workplace

Be a part of something special and play your part in the Qantas story - get in touch today.

Applications will only be considered for candidates who have the right to work in Australia / New Zealand without restrictions or sponsorship.

What You Should Know About Local Operations Agent, Qantas Group

Welcome to your next adventure with Qantas as a Local Operations Agent in beautiful Melbourne, Victoria! In this exciting role, you'll be the essential link in ensuring that international air cargo seamlessly reaches its destination. Imagine yourself operating out of the Melbourne Freight Terminal, where you'd bring your skills in both warehousing and driving to the forefront. You'll engage in a variety of tasks, from loading and unloading interstate trailers to making local deliveries around the airport precinct. With a valid forklift license and at least two years of experience operating a forklift under your belt, you're well-equipped to hit the ground running. At Qantas, we value teamwork, attention to detail, and a keen focus on safety, making it essential that you thrive both independently and as part of our cohesive team. The role may also require some flexibility between driving and warehouse duties, making each day a little different! You will find that working at Qantas offers fantastic employee benefits, including discounts on air travel, flexible leave options, and wellness programs to support your mental well-being. It's not just about the job; it's about being part of a vibrant culture that encourages growth and direction in your career. So, if you're ready to contribute your skills and passion to a team that truly cares about success, Qantas is where you belong. Come be a part of something special today!

Frequently Asked Questions (FAQs) for Local Operations Agent Role at Qantas Group
What are the main responsibilities of a Local Operations Agent at Qantas?

As a Local Operations Agent at Qantas, your key responsibilities include performing various warehouse duties, such as loading and unloading interstate trailers, and handling local deliveries and pick-ups around the airport precinct. Your ability to keep things moving efficiently while ensuring safety and attention to detail will be vital.

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What qualifications do I need to become a Local Operations Agent at Qantas?

To be considered for a Local Operations Agent position at Qantas, you need a valid forklift license and approximately two years of forklift operation experience. Additionally, a current driver's license and a good driving history are essential. An MR/HR license is preferred but not mandatory.

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Is experience in a cargo terminal environment required for the Local Operations Agent role at Qantas?

While experience in a cargo terminal environment is desirable for the Local Operations Agent position at Qantas, it is not strictly required. What’s more important is your willingness to learn and adapt, as you will receive on-the-job training and support.

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What benefits can I expect working as a Local Operations Agent at Qantas?

As a Local Operations Agent at Qantas, you will enjoy numerous benefits, including heavily discounted air travel for you and your family, flexible leave options, wellness programs, and access to various discounts on shopping and lifestyle services, ensuring a rewarding experience beyond your salary.

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How does Qantas support employee development for Local Operations Agents?

At Qantas, your development is a priority. As a Local Operations Agent, you will receive comprehensive on-the-job training and coaching, along with formal training opportunities that will allow you to grow both professionally and personally within the company.

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Common Interview Questions for Local Operations Agent
What do you enjoy most about working as a Local Operations Agent?

When answering this question, consider sharing specific aspects of the job you find fulfilling, such as the sense of teamwork, contributing to logistics efficiency, or the satisfaction of facilitating smooth cargo movements.

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Can you describe your experience with operating a forklift?

Highlight your relevant experience, focusing on safety protocols you follow, the types of forklifts you've used, and any specific achievements related to your forklift operation to demonstrate your competence.

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How do you prioritize safety while performing your tasks as a Local Operations Agent?

Emphasize your understanding of safety regulations, your diligence in following safety protocols, and any experiences where you identified and mitigated potential safety hazards in the workplace.

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Describe a time you faced a challenge on the job and how you handled it.

Provide an example that showcases your problem-solving skills, teamwork, and how you remained calm under pressure. Structure your answer using the STAR method (Situation, Task, Action, Result) for clarity.

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How do you ensure that deliveries and pickups run smoothly in a busy airport environment?

Discuss your organizational skills, time management techniques, and strategies you implement to maintain communication with team members, ensuring a smooth flow of operations during busy periods.

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What steps do you take when working autonomously as well as part of a team?

Explain your adaptability between independent and teamwork dynamics. Share specific examples of how you prepare for tasks when working alone while also contributing effectively to team goals.

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What motivates you to deliver exceptional service in your role?

Express your commitment to customer satisfaction, pride in your work, and the importance of being part of a reliable system that ensures smooth operations and contributes to the overall success of Qantas.

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How do you handle conflicts with coworkers or team members?

Share your approach to conflict resolution, emphasizing the importance of open communication, active listening, and finding mutually agreeable solutions while maintaining a positive workplace atmosphere.

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What is the significance of flexibility in the Local Operations Agent role?

Identify how flexibility enables you to adapt to varying day-to-day tasks, such as transitioning between warehousing and driving duties, and why this attribute is crucial in the fast-paced freight and logistics environment.

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Why do you want to work for Qantas as a Local Operations Agent?

Articulate your admiration for Qantas as a company, the values it embodies, and how you see yourself contributing positively to the team, explaining how this aligns with your professional aspirations.

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Qantas is a commercial airline company offering flights to Australia, Asia, Africa, New Zealand and the South Pacific. They are headquartered in Mascot, New South Wales, Australia.

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Casual, on-site
DATE POSTED
April 18, 2025

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