Claims Administrator

As a Claims Administrator at Radius, you will primarily be responsible for answering inbound calls and handling email inquiries regarding claims. You will also provide essential administrative support to Claims Handlers, create and maintain accurate claims files, and ensure clients receive timely service as per our high standards.

To thrive as a Claims Administrator at Radius, excellent customer service and communication skills are essential. Additionally, good organizational skills, multitasking abilities, attention to detail, and proficiency in Microsoft Office are key. An interest in problem-solving and familiarity with insurance systems like Acturis would be beneficial.

While previous experience in an insurance environment is preferred for the Claims Administrator role at Radius, it is not mandatory. The company values initiative and a willingness to learn, making this position a great entry point for those looking to build a career in insurance.

You can apply for the Claims Administrator position at Radius directly on our careers page. If you're curious to learn more about the role or life at Radius, feel free to reach out to our talent team via the provided email for any questions prior to applying.

Absolutely! Radius is dedicated to the development and progression of our employees. As a Claims Administrator, you will have the opportunity to learn and advance your career in various directions within the company, as we value and support professional growth.

In answering this question, emphasize your previous roles that required you to interact with clients, showcase your communication skills, and highlight any specific achievements where you resolved customer issues effectively.

An effective answer would involve discussing your organizational skills and methods for prioritizing tasks, such as using lists or digital calendars and explaining how you adapt to changing priorities while maintaining quality service.

Use this opportunity to share a real situation where you faced a challenge, detail your approach to finding a solution, and conclude with the positive outcome that resulted from your actions.

If you have experience, discuss your familiarity with claims processing systems. If not, express your willingness and ability to quickly learn new software, emphasizing your strong tech-savviness and adaptability.

Align your personal values with Radius’ mission. Discuss why you’re drawn to the company's commitment to sustainability and innovation, and how you see yourself contributing to their vision in the claims department.

Discuss specific communication strategies you employ, such as active listening, confirming understanding, and tailoring your communication style to suit different clients' needs, thereby ensuring clarity in every interaction.

Showcase your conflict resolution skills by outlining steps you would take to listen to the client's concerns, empathize with them, provide a clear explanation of the claims process, and seek a mutually satisfying resolution.

Highlight your belief in open communication, collaboration, and the importance of supporting each other’s tasks to enhance team efficiency, especially in a fast-paced environment like claims administration.

Demonstrate your commitment to continuous learning by mentioning any relevant resources you follow, such as industry publications, online forums, or professional networks that keep you informed about updates in insurance regulations.

Talk about the specific measures you routinely implement to ensure accuracy, such as double-checking data entry, maintaining organized records, and using checklists to confirm completeness before finalizing any claims.