Bilingual Customer Service Rep

As a Bilingual Customer Service Rep at RahrBSG, you'll be responsible for engaging with customers, answering inquiries, and resolving issues related to billing and orders. You'll interact with both French and English-speaking customers, ensuring the highest level of service is provided. Additionally, you'll manage customer records, coordinate with warehouse staff for order fulfillment, and consistently follow up to ensure customer satisfaction.

To be considered for the Bilingual Customer Service Rep role at RahrBSG, candidates must have at least a high school diploma or equivalent and 1+ years of experience in a customer service environment. Proficiency in Microsoft Office, particularly advanced Excel skills, is preferred. Knowledge of the homebrewing or beer industry and bilingual proficiency in French are essential for this role.

At RahrBSG, we offer continuous learning opportunities for our Bilingual Customer Service Reps. You will receive training to enhance your product knowledge, customer service skills, and familiarity with our systems, such as Salesforce and Microsoft AX. Our supportive team will guide you in developing skills essential for career growth within the company.

Working as a Bilingual Customer Service Rep at RahrBSG means enjoying a competitive pay package starting at $21/hr, extended benefits, generous paid time off, and 12 paid company holidays a year. We believe in supporting our team members not just professionally but also personally by ensuring a healthy work-life balance.

RahrBSG is dedicated to creating a positive work environment for our Bilingual Customer Service Reps by promoting teamwork, open communication, and recognition of achievements. We encourage collaboration across departments and support each other in our day-to-day tasks, ensuring that every team member feels valued and empowered.

When answering this question, focus on specific examples from your past roles where you successfully assisted customers. Highlight how you addressed challenges, maintained high customer service standards, and especially how being bilingual has helped you cater to different customer needs.

Demonstrate your conflict resolution skills by outlining a step-by-step approach to handling difficult interactions. Discuss maintaining composure, actively listening to the customer, empathizing with their situation, and finding a solution that aligns with company policies.

Share your organizational tools or methods you utilize to track customer inquiries and follow-ups. Highlight any software you may have used in the past to process orders and manage customer relationships effectively.

Express your enthusiasm for learning and improving product knowledge. Discuss how you would utilize training materials, engage with other departments to gain insights, and actively seek out opportunities to stay informed about new product launches or updates.

Illustrate your sales skills by describing how you approach upselling. Discuss gathering customer information to understand their needs better and how you maintain a focus on providing them with valuable recommendations rather than just trying to sell.

Explain how you assess the urgency and importance of requests, possibly using a prioritization method or tool. Share your ability to remain flexible and adapt your priorities based on customer needs or operational requirements.

Use a specific instance to illustrate your problem-solving abilities and commitment to customer satisfaction. Describe the situation, your actions, and the successful outcome, focusing on what you learned from the experience.

Discuss the importance of communication skills, cultural competence, and understanding the nuances of both languages. Mention how your bilingual ability allows you to connect better with customers and address their concerns more effectively.

Express your commitment to personal and professional development by mentioning subscriptions to relevant publications, participation in industry forums, or continuous training. Sharing your proactive approach will demonstrate your dedication to excellence.

Convey your enthusiasm for the company and the role. Discuss how the company’s values align with your own and why you’re drawn to the brewing industry, particularly in a bilingual customer service capacity where you can utilize your language skills.