Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy, and consent to receive emails from Rise
Jobs / Job page
Bilingual Customer Service Rep image - Rise Careers
Job details

Bilingual Customer Service Rep

RahrBSG is seeking a Bilingual Customer Service Rep to join our team. The Customer Service Representative 1 serves as the secondary interface between the company and the United States client base. The Customer Service Representative 1 is responsible for engaging with customers on behalf of the company. Key responsibilities include answering phone calls or emails from customers to answer questions, researching customer concerns and escalating as needed, and maintaining expert knowledge about company products or services to ensure customer support standards are continuously met. This role does not have a designated territory assigned, but instead provides floater support based on operational needs. 


PERKS AND BENEFITS
  • Competitive pay starting at $21/hr and up
  • Extended benefits
  • Continuous learning opportunities to help you develop your skills and grow your career
  • Generous paid time off so that you won't miss those important life moments
  • 12! Annual paid company holiday
  • Generous RRSP Contribution


WHAT YOU WILL DO
  • Ability to learn new processes will enable you to address incoming client and vendor issues ranging anywhere from billing inquiries to order changes. 
  • Handling all customer service needs, ensuring customer retention, processing customer account adjustments, and recommending potential products or services to management by collecting customer information and analyzing customer needs. 
  • Working cross-functionally with various departments, you will regularly interface with the warehouse staff to coordinate order fulfillment. 
  • Provide reliable follow-through to all customers while handling a variety of issues including the creation of service tickets. 
  • Provide excellent service to all BSG customers, particularly (but not limited to) French speaking customers – internal and external. 
  • Process customer orders accurately and efficiently 
  • Work with customers to resolve any issues and answer any inquiries. 
  • Maintain customer records by updating account information 
  • Research freight rates and coordinate deliveries with carriers 
  • Coordinate order fulfillment with BSG warehouse staff. 
  • Communicate on a daily basis with sales and warehouse staff. 
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs
  • Act as a resource for resolving customer issues while operating within the company’s standard operating procedures.
  • Always represent BSG in a positive and professional manner. 
  • Adhere to all company policies and procedures.  
  • Other duties as assigned.


REQUIRMENTS
  • High School degree or equivalent required. 
  • 1+ years of experience in a customer service or other related role. 
  • Strong computer knowledge/proficiency in Microsoft Office, and advanced Excel skills is preferred.  Microsoft AX and Salesforce experience a plus.
  • Knowledge of and experience with homebrewing/home fermentation and/or beer industry.
  • Bilingual in French

Please note this job posting is intended to summarize the duties and minimum requirements for the positions. It is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job.


Average salary estimate

$49440 / YEARLY (est.)
min
max
$43680K
$55200K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

Similar Jobs
Catface Hybrid Austin, Texas, United States
Posted 3 days ago

Detail-driven Customer Experience Coordinator needed at CatFace to manage ecommerce product launches and enhance fan interactions across digital and live channels.

Photo of the Rise User

Support client order processing and customer service as a part-time bilingual virtual assistant for The People Group in a remote freelance role.

OKGov Hybrid Oklahoma City - 6015 N Classen Blvd
Posted 9 days ago

Support state licensing services as a Driver's License Examiner by processing online applications and ensuring compliance with state and federal regulations.

Photo of the Rise User
Citi Hybrid Pacific Palisades California United States
Posted 9 days ago
Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony

Serve as a part-time Universal Banker at Citi’s Pacific Palisades branch, providing expert customer service, financial transactions, and digital banking support.

Photo of the Rise User

Support client success and adoption of Jellyfish's AI-powered PencilPro platform as a Customer Success Manager in this fixed-term contract role.

Empower parent engagement and retention as a Customer Service & Sales Representative at Team Work Operations, supporting youth sports programs.

Posted 12 days ago

VEG is looking for an empathetic and dynamic Customer Experience Coordinator to elevate pet parent interactions in their emergency veterinary hospital.

A remote Customer Service Representative role focused on delivering excellent client support and managing customer inquiries with professionalism and care.

Banner Health Hybrid BUMC Phoenix (1111 E McDowell Rd)
Posted 10 days ago

Support patient care and communication as a Patient Services Assistant at Banner Health’s University Medical Center Phoenix campus.

Posted 11 days ago

CareHarmony is looking for a Remote Medical Receptionist with strong phone presence to handle high call volumes and provide excellent customer service.

Deliver exceptional customer support and account management as a remote Customer Success Representative for Cornerstone Building Brands.

Posted 12 days ago

Provide outstanding virtual customer support and technical assistance as a Virtual Support Agent in a dynamic team environment.

Sansar Tec Hybrid Tallahassee, Florida, United States
Posted 2 days ago

Sansar Tec is hiring an entry-level Customer Support Analyst to provide onsite IT hardware and software support across FDOT locations.

MATCH
Calculating your matching score...
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
No info
HQ LOCATION
No info
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
January 3, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!
LATEST ACTIVITY
T
23 people applied to Virtual Assistant at The Flex
L
23 people applied to Discord Moderator at LMArena