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Account Manager Kuwait

RateHawk is part of Emerging Travel Group — a pioneering travel-tech company also known for its two other brands, ZenHotels and Roundtrip, spanning over 220 markets worldwide.

Our mission is to create, distribute, and operate the most convenient travel products. We constantly innovate and break the rules of the highly complex travel industry to make travel more widely available for individuals, more rewarding for professionals, and simpler for everyone.

As an Account Manager, you will play a pivotal role in maintaining and developing relationships with our clients and consolidating our presence on the local market.

This is a remote vacancy open to candidates residing in Kuwait.

Job Responsibilities:

  • Expand and consolidate presence in the assigned territory; 
  • Maintain and develop our relationship with signed partners (tour operators, travel agencies, travel management companies, OTAs) in order to increase their performance;
  • Collaborate with the sales team to identify and grow opportunities within the territory;
  • Follow-up with existing and new partners in order to provide system training;
  • Position the brand within the travel trade through ongoing product presentations and networking events;
  • Address incident issues, ensuring partners support; 
  • Payments control: oversee and ensure accuracy in transaction processing;
  • Spend approximately 30% of your working time on business trips, including meetings with clients, industry events, and other business-related events;
  • Provide market & competitive environment analysis;
  • Provide regular comprehensive reporting through CRM and internal systems;
  • Maximize and develop API deals with the potential and existing partners.
  • Relevant Experience. Minimum of 2 year of successful experience in account management or business development of B2B companies within the travel industry;
  • Market Knowledge. In-depth understanding of the region's travel market, including B2B travel networks (tour operators, travel agencies, travel management companies, OTAs);
  • Language knowledge. Fluent in Arabic and English;
  • Travel Requirements. Up to 30% of travel time may be required; 
  • Analytical skills. Used to data-driven decision-making, metrics-driven and good with numbers;
  • Personal skills. Proactive, ambitious, motivated, action-oriented, results-focused, appetite for innovative technology, comfortable with fast-changing business environment, teamplayer;
  • International mindset. Ability to understand and work across a wide range of cultural contexts reflecting ETG’s global presence;
  • Competence in API technology deals is a plus.
  • Flexible schedules and opportunity to work remotely;
  • Ambitious and supportive team who love what they do, appreciate each other, and grow together;
  • Internal programs for adaptation and training, development of soft skills, and leadership abilities;
  • Partial compensation for participating in external training and conferences;
  • Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world;
  • Corporate prices on hotels and travel services;
  • MyTime Day Off - an extra non-working day without loss of compensation.
What You Should Know About Account Manager Kuwait, RateHawk

Are you ready to dive into an exciting role as an Account Manager at RateHawk? As part of the innovative Emerging Travel Group, you will help us transform the travel industry by managing and enhancing our client relationships in Kuwait. In this remote position, you're not just building connections; you're driving them! You'll be tasked with expanding our footprint, collaborating closely with various travel operators and agencies, ensuring they maximize their performance with our cutting-edge travel products. This role encourages you to be proactive and hands-on, as you’ll spend about 30% of your time meeting clients, attending industry events, and presenting our offerings. Your market knowledge will shine as you provide insightful analyses and comprehensive reports, helping our partners navigate the complexities of the travel landscape. Plus, let’s not forget that you’ll be joining a supportive, ambitious team that values growth and innovation. If you’re fluent in Arabic and English, have at least two years of experience in account management within the travel sector, and possess exceptional analytical skills, then this is the perfect opportunity for you to thrive in a fast-paced and fulfilling environment. Take your career to new heights with RateHawk, where your contributions will make a real difference!

Frequently Asked Questions (FAQs) for Account Manager Kuwait Role at RateHawk
What are the key responsibilities of an Account Manager at RateHawk?

As an Account Manager at RateHawk, your primary responsibilities include expanding our market presence in Kuwait, maintaining strong relationships with partners such as tour operators and travel agencies, delivering system training, conducting product presentations, and providing analysis of market conditions. You'll also oversee transaction processing accuracy and report regularly through CRM systems, making your role vital for driving the company's success in the region.

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What qualifications are required for the Account Manager position at RateHawk?

Candidates for the Account Manager role at RateHawk should possess a minimum of two years' experience in account management or business development within the travel industry. A deep understanding of the local travel market, fluency in both Arabic and English, and excellent analytical skills are essential. Familiarity with API technology deals will be considered an additional advantage.

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Is the Account Manager position at RateHawk remote, and what travel requirements are involved?

Yes! The Account Manager position at RateHawk is remote, allowing you the flexibility to work from anywhere in Kuwait. However, you should be prepared to travel up to 30% of your working time for client meetings, industry events, and other business-related activities, ensuring that you engage personally with partners and enhance your professional network.

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What skills are essential for success as an Account Manager at RateHawk?

To excel as an Account Manager at RateHawk, you need to be proactive, ambitious, and results-focused. Strong analytical skills, the ability to make data-driven decisions, and solid interpersonal abilities are key. A willingness to embrace innovative technology and adapt to a rapidly changing environment will also equip you to thrive in this dynamic role.

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What benefits can an Account Manager expect to receive at RateHawk?

An Account Manager at RateHawk enjoys numerous benefits, including flexible work schedules, opportunities for professional development through training programs, and corporate English classes. Additional perks include access to corporate prices on hotels and travel services, an extra non-working day via MyTime Day Off, and a supportive team environment that values collaboration and growth.

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Common Interview Questions for Account Manager Kuwait
Can you describe your experience with account management in the travel industry?

When answering this question, illustrate specific instances where you've managed client relationships effectively. Highlight how your actions led to improved sales, increased partner engagement, and your understanding of the travel market, which is crucial for the Account Manager role at RateHawk.

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How would you approach building relationships with new partners?

Answer this by detailing your strategy for establishing rapport and trust. You could mention the importance of regular communication, understanding their needs, and providing valuable insights to help them succeed, aligning perfectly with RateHawk's mission and values.

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What techniques do you use for analyzing market and competitive data?

Discuss specific tools and methods you leverage to conduct thorough analyses. Examples might include CRM analytics, tracking industry trends, and using competitive reports to formulate actionable strategies that drive performance within your territory.

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How do you stay motivated, especially when facing challenges?

Sharing personal anecdotes can be effective. Emphasize your intrinsic motivation, the importance of teamwork, and how setting achievable goals helps you succeed in a high-pressure role like the Account Manager at RateHawk.

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Describe a time when you had to deal with a difficult partner or client situation.

This is a chance to showcase your problem-solving and conflict resolution skills. Walk through the issue, the steps you took to address it, and the eventual outcome. Linking this back to how it reflects your readiness for the Account Manager position at RateHawk will resonate well.

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What role does technology play in your account management approach?

Highlight your familiarity with CRMs and data analytics tools. Discuss how you utilize technology to enhance communication, track performance metrics, and streamline processes, which aligns with RateHawk’s commitment to innovative solutions.

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What are your thoughts on networking events within the travel industry?

Express your understanding of the significance of networking for building relationships and staying updated on trends. Share your experiences attending such events, how they have benefited you professionally, and how you would leverage them as an Account Manager.

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How do you prioritize your workload when managing multiple partners?

Explain your methods for organization and prioritization. You could mention the importance of assessing partner needs, measuring potential impact, and using tools like to-do lists or project management software to keep track of tasks effectively.

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What metrics do you consider essential for measuring account success?

Discuss key performance indicators (KPIs) that matter in account management, such as revenue growth, partner satisfaction, and engagement levels. Making connections to how these metrics drive strategy will be beneficial for the interviewer.

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Why do you want to work for RateHawk as an Account Manager?

This is your chance to express your enthusiasm for RateHawk’s innovative approach to travel technology. Discuss how their mission aligns with your career goals, and how you see yourself contributing to and thriving in their team environment.

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RateHawk.com is an innovative B2B hotel booking engine developed by the Emerging Travel team. It is designed to be the ultimate day to day booking tool for travel professionals. We scan the globe for... the best accommodation providers, hand-pick ...

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Full-time, remote
DATE POSTED
January 12, 2025

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