Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy
Jobs / Job page
Escrow Assistant  image - Rise Careers
Job details

Escrow Assistant

Real is a fast-growing national real estate brokerage powered by technology. Real is currently operating in all U.S. states, Canada, and the District of Columbia. Founded in 2014, Real is a trailblazer in the Residential Real Estate industry, as we lead the disruption with our cutting-edge technology platform. We are on a mission to revolutionize the home-buying and selling process, making agents' lives better while creating lucrative financial opportunities for them.


For more information, visit https://www.onereal.com/

Location: Onsite - Madison, WI, US. Candidates MUST be based in Wisconsin, US to be considered.  

Job Summary:
We are seeking an organized, detail-oriented, and customer-focused Escrow Assistant to join our team. This role will support the Escrow Officer in managing real estate transactions from initiation to closing, ensuring accuracy, compliance with regulations, and smooth communication with all parties involved. The ideal candidate will be responsible for coordinating transactions, preparing documents, and maintaining transaction records while delivering high-quality customer service and working efficiently under pressure.

Duties/Responsibilities:

  • Transaction Coordination: Assist in opening, processing, and closing escrow transactions.

  • Collect, review, and ensure the accuracy and completeness of all necessary documents.

  • Maintain accurate transaction files and ensure timely updates.

  • Coordinate with buyers, sellers, lenders, real estate agents, and other stakeholders to gather required information and resolve issues.

  • Document Preparation & Review: Prepare escrow instructions, settlement statements, and other closing documents.

  • Review contracts, title commitments, and lender instructions for accuracy and compliance.

  • Ensure all required signatures and approvals are obtained prior to closing.

  • Order HOA estoppels, lien/city searches, utilities, surveys, and title searches.

  • Communicate with the Escrow Officer regarding any missing items or discrepancies found in document reviews.

  • Communication & Customer Service: Provide clear, professional communication to clients and other stakeholders to resolve inquiries and issues.

  • Ensure a smooth closing experience through high-level customer service and proactive follow-ups.

  • Send out Earnest Money Deposit (EMD) instructions and preliminary settlement statements.

  • Coordinate mobile or remote online notarization for buyers and sellers when needed.

  • Verify wire instructions and leave notes in the transaction file for verification details.

  • Compliance & Risk Management: Ensure all escrow processes comply with state and federal regulations, ALTA best practices, and company policies.

  • Identify and report potential fraud, errors, or discrepancies in transaction details.

  • Maintain the confidentiality of sensitive client and transaction information.

  • Administrative & Office Support: Organize and manage escrow files, ensuring proper documentation retention.

  • Assist in scheduling closings and coordinating signing appointments.

  • Perform general clerical duties, including data entry, scanning, and filing.

  • Complete tasks in escrow management software (e.g., Qualia) as required throughout the transaction.

Required Skills/Abilities:

  • Strong attention to detail and ability to maintain accurate records.

  • Excellent communication and customer service skills.

  • Strong organizational and multitasking abilities.

  • Proficient in office software (Word, Excel, etc.) and escrow management software (experience with Qualia a plus).

  • Ability to prioritize tasks and manage multiple transactions at once.

  • Knowledge of real estate transactions, escrow processes, and compliance regulations.

  • Ability to work in a fast-paced environment and meet deadlines.

  • Strong problem-solving skills and the ability to proactively resolve issues.

Education and Experience:

  • High school diploma or equivalent required (Associate’s or Bachelor’s degree preferred).

  • Previous experience in an escrow or real estate-related role is preferred.

  • Familiarity with escrow software and transaction management systems (e.g., Qualia) is a plus.

  • Knowledge of state and federal regulations governing escrow and real estate transactions is preferred.

Must-Have:  Ability to truly encompass our Company Core Values

  • Work Hard. Be Kind

  • “We” are bigger than “me”

  • Tech x Humanity

Physical Requirements: 

  • Sit for long periods of time

Real is proud to be an equal opportunity workplace employer. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.

Real Glassdoor Company Review
4.5 Glassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star icon Glassdoor star icon
Real DE&I Review
No rating Glassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star icon
CEO of Real
Real CEO photo
Tamir Poleg
Approve of CEO

Average salary estimate

$50000 / YEARLY (est.)
min
max
$40000K
$60000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Escrow Assistant , Real

Join Real, a fast-growing national real estate brokerage, as an Escrow Assistant in Madison, WI! Since our founding in 2014, we've been revolutionizing the home-buying and selling process by leveraging cutting-edge technology to empower real estate agents across the U.S., Canada, and beyond. In this exciting role, you’ll support our Escrow Officer by managing real estate transactions from start to finish. Your organizational skills and attention to detail will shine as you coordinate transactions, prepare essential documents, and maintain meticulous records. You’ll also liaise with buyers, sellers, and real estate professionals to ensure smooth and compliant operations. Every day will present opportunities to showcase your exceptional customer service skills, as you proactively address any inquiries or issues that arise to create a seamless closing experience. We’re looking for someone who thrives in a fast-paced environment, is adept at multitasking, and has a strong knowledge of escrow processes, compliance regulations, and real estate transactions. If you're ready to embrace our core values of hard work and kindness while contributing to an innovative team, apply today to be part of Real's mission to redefine real estate!

Frequently Asked Questions (FAQs) for Escrow Assistant Role at Real
What are the main responsibilities of an Escrow Assistant at Real?

As an Escrow Assistant at Real, your main responsibilities will include supporting the Escrow Officer with various tasks related to managing real estate transactions. This will involve transaction coordination, document preparation, and maintaining accurate transaction files. You'll work closely with buyers, sellers, lenders, and real estate agents to ensure all necessary information is gathered and issues are resolved, making you a key player in delivering a smooth closing experience.

Join Rise to see the full answer
What qualifications do I need to become an Escrow Assistant at Real?

To qualify for the role of Escrow Assistant at Real, you will need at least a high school diploma, with an Associate’s or Bachelor’s degree being preferred. Previous experience in an escrow or real estate-related role is a plus, along with familiarity with escrow software and transaction management systems like Qualia. Strong attention to detail, excellent communication skills, and a solid understanding of escrow processes and compliance regulations are essential for success in this position.

Join Rise to see the full answer
What skills are important for an Escrow Assistant at Real?

Important skills for an Escrow Assistant at Real include strong attention to detail, effective communication, and excellent customer service abilities. You'll also benefit from strong organizational and multitasking skills, as you'll need to manage multiple transactions simultaneously. Proficiency in office software and any experience with escrow management software such as Qualia will further enhance your ability to perform successfully in this role.

Join Rise to see the full answer
How does Real support their Escrow Assistants?

Real is committed to creating a supportive working environment for their Escrow Assistants by providing comprehensive training, access to advanced technology platforms, and a culture that prioritizes teamwork. They foster an atmosphere where collaboration and innovation thrive, enabling you to perform at your best while ensuring agents and clients experience high-quality service throughout their transaction journey.

Join Rise to see the full answer
What makes Real a great employer for Escrow Assistants?

Real stands out as a great employer for Escrow Assistants due to their commitment to equal opportunity, a supportive team culture, and a focus on technological innovations in the real estate industry. They value hard work paired with kindness and believe that collaboration enhances results. This forward-thinking approach, coupled with a drive for professional growth, creates a rewarding workplace where Escrow Assistants can thrive and advance in their careers.

Join Rise to see the full answer
Common Interview Questions for Escrow Assistant
How do you ensure accuracy in escrow documents?

To ensure accuracy in escrow documents, I systematically review each document for completeness and compliance with state regulations. I cross-reference the necessary information with transaction records, and confirm any discrepancies with stakeholders to resolve issues promptly. Maintaining meticulous records and using checklists are also effective strategies to prevent oversight.

Join Rise to see the full answer
Can you describe your experience with transaction coordination?

My experience with transaction coordination involves managing multiple transactions at various stages. I prioritize tasks based on deadlines and maintain constant communication with clients and stakeholders. By leveraging escrow management software, I organize essential documentation and follow up on outstanding items to ensure a smooth closing process.

Join Rise to see the full answer
What steps do you take to provide excellent customer service as an Escrow Assistant?

To provide excellent customer service as an Escrow Assistant, I ensure clear communication with clients by promptly addressing inquiries and concerns. I strive to create a positive experience by being proactive, keeping clients informed about the transaction status, and showing empathy towards their needs. Building rapport with clients establishes trust and ensures they feel supported throughout the escrow process.

Join Rise to see the full answer
How do you stay organized while handling multiple transactions?

I stay organized by implementing a structured system that involves using digital tools and spreadsheets for tracking tasks and deadlines. I create a checklist for each transaction, prioritize based on urgency, and regularly update records to reflect the current status. This approach facilitates efficiency while managing multiple transactions effectively.

Join Rise to see the full answer
What software tools have you used in your previous escrow roles?

In my previous escrow roles, I have utilized various software tools, including Qualia, for transaction management. I am also proficient in office software, such as Microsoft Word and Excel, which help me create documents and manage data effectively. Familiarity with digital communication tools also enhances collaboration with clients and team members.

Join Rise to see the full answer
How do you handle discrepancies or issues in escrow transactions?

Handling discrepancies in escrow transactions involves promptly identifying and assessing the issue. I would communicate with the involved parties to clarify the situation and work collaboratively to gather the necessary information to rectify it. My proactive approach helps prevent delays in the closing process, ensuring a smooth transaction.

Join Rise to see the full answer
Why do you want to join Real as an Escrow Assistant?

I want to join Real as an Escrow Assistant because I admire the company's mission to innovate the real estate industry through technology. Their focus on providing agents and clients the best experience aligns with my values of delivering exceptional customer service. I am excited about the opportunity to contribute my skills to a forward-thinking organization.

Join Rise to see the full answer
What do you understand about compliance in escrow transactions?

Compliance in escrow transactions involves following state and federal regulations, as well as adhering to best practices in the industry. It is essential to maintain accurate records, protect client confidentiality, and report any suspicious activities. I am committed to ensuring all transactions process within the legal framework and that all necessary documentation is properly handled.

Join Rise to see the full answer
Can you give an example of a challenging transaction you've managed?

One challenging transaction I managed involved coordinating with multiple parties who had varying timelines. I organized regular communication to clarify expectations and tracked all requirements diligently. By maintaining a flexible approach and being proactive in addressing concerns, I was able to facilitate a resolution and ensure a successful closing.

Join Rise to see the full answer
How do you prioritize your tasks in a busy escrow environment?

In a busy escrow environment, I prioritize tasks by assessing deadlines and urgency. I utilize a task management system to keep track of what needs to be done, ensuring that critical actions are addressed first. Regularly reviewing my workload allows me to remain adaptable and focused on completing transactions efficiently while providing quality service.

Join Rise to see the full answer

Building your future, together! Our Values are: Work Hard, Be Kind - We care. We make things happen. Simply Great Service - We provide service from our hearts with skill and experience. Embrace, Resolve, Evolve - Sometimes, things go wrong. We...

117 jobs
MATCH
Calculating your matching score...
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
March 15, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!
LATEST ACTIVITY
A
Someone from OH, Lewis Center just viewed 34505367634 - Fraud Analyst at Activate Talent
Photo of the Rise User
Someone from OH, Dublin just viewed Senior Third-Party Risk Analyst at Fenergo
Photo of the Rise User
Someone from OH, Columbus just viewed US Product Designer at Praxent
Photo of the Rise User
Someone from OH, Cleveland just viewed Accounting Co-Op (Part-Time) at Avery Dennison
Photo of the Rise User
Someone from OH, North Ridgeville just viewed Product Manager at ShiftCare
Photo of the Rise User
Someone from OH, North Ridgeville just viewed Product Operations at Binance
Photo of the Rise User
Someone from OH, Mentor just viewed Sales & Service Lead - Pinecrest at Alo Yoga