Healthcare Customer Service Representative
Job Title: Healthcare Customer Service Representative
Job type: Fully-Remote, 9am - 5pm EST (Monday - Friday)
We are looking for a Healthcare Customer Service Representative to handle incoming calls, manage emails, and assist with various administrative tasks. The ideal candidate should have strong communication skills, a customer-focused approach, and the ability to handle sensitive patient information with professionalism and confidentiality.
Responsibilities:
- Answer and manage incoming customer and patient inquiries via phone and email.
- Assist patients with billing questions, insurance claims, and payment processing.
- Schedule appointments and verify patient information as needed.
- Maintain accurate records of customer interactions in the system.
- Collaborate with billing and administrative teams to resolve customer concerns.
- Ensure compliance with HIPAA and other healthcare regulations.
- Perform other administrative tasks as assigned.
- Previous experience in customer service within a healthcare or medical billing setting is preferred.
- Strong verbal and written communication skills.
- Knowledge of medical billing, insurance claims, and healthcare terminology is a plus.
- Ability to handle confidential patient information with discretion.
- Proficiency in Microsoft Office (Word, Excel, Outlook) and healthcare management software.
- Excellent problem-solving and multitasking skills.
- Weekly Pay
- Work From Home
- Easy Hiring Process
Average salary estimate
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