Virtual Reservation Sales Agent

As a Virtual Reservation Sales Agent at Drury Hotels, your primary responsibilities include assisting guests in making reservations, ensuring a high standard of service and hospitality is maintained, and maximizing revenue through effective communication and support. You'll need to be friendly, approachable, and knowledgeable about the policies and procedures of Drury Hotels. This role requires attention to detail and the ability to handle multiple tasks efficiently while providing excellent customer service.

To become a Virtual Reservation Sales Agent at Drury Hotels, you generally need a high school education or equivalent. While specific experience in the hospitality or service industry is preferred, what really matters is your ability to interact positively with the public and also with Drury team members. Familiarity with using computers and a welcoming demeanor are crucial for success in this role.

The working hours for a Virtual Reservation Sales Agent at Drury Hotels range between 5 AM to 12:30 AM Central Time, including weekends. This flexibility allows for a work-life balance, ensuring that you can manage your personal commitments while contributing to the team's success.

At Drury Hotels, Virtual Reservation Sales Agents benefit from several incentives including quarterly bonuses based on hotel performance, flexible scheduling, paid time off, and generous hotel discounts. These perks reflect our commitment to recognizing and rewarding the hard work and dedication of our team members.

As a Virtual Reservation Sales Agent at Drury Hotels, there are significant growth opportunities available. The company prides itself on its internal promotions, with over 200 advancements last year alone. You'll receive mentorship, cross-training, and development plans that can lead to advancement into management or specialized roles within the hospitality industry.

When answering this question, focus on your previous roles that involved direct interaction with customers. Share specific examples of how you managed inquiries, resolved issues, and provided exceptional service, showcasing your ability to create positive customer experiences.

To effectively answer this question, discuss strategies for patience and empathy. Illustrate your approach to de-escalating conflicts, listening to customer concerns, and finding solutions that satisfy both the customer and the company’s policies.

When discussing this, explain your organizational skills and methods for prioritization. Share your experiences using technology or particular techniques to stay efficient under pressure, ensuring that accuracy and customer satisfaction remain a priority.

This is an opportunity to express your alignment with the company’s values and mission. Highlight Drury Hotels' commitment to employee development, work-life balance, and exceptional guest services as reasons why you are passionate about joining their team.

Discuss your process for reviewing details meticulously before finalizing bookings. Share specific examples from past experiences where attention to detail helped avoid issues or enhance customer satisfaction.

Talk about your drive for achieving sales targets and helping customers find solutions that meet their needs. Share personal stories of past achievements and what inspired you to continue delivering exceptional results.

Explain your experience with any relevant systems and your ability to learn new technology quickly. Emphasize your comfort level with computers and online platforms crucial for this role, showcasing your technical skills.

Use the STAR method—Situation, Task, Action, Result—to describe a relevant situation where you successfully resolved a customer's issue. Focus on your proactive steps and positive outcome to demonstrate your problem-solving abilities.

Highlight qualities such as patience, empathy, strong communication skills, attention to detail, and a customer-first mindset as essential for success in the role, providing examples where possible to illustrate each trait.

Answer this by discussing how you assess task urgency and importance. Share strategies for balancing multiple responsibilities without compromising service quality, and provide examples from past experiences.