Property Claims Adjuster, UK

As a Property Claims Adjuster at Reserv, you'll be responsible for managing claims from cradle to grave, ensuring high-quality interactions with stakeholders and clients. This involves evaluating claims, analyzing complex data, and making informed decisions. You'll need to demonstrate excellent customer service skills, strong communication abilities, and organizational prowess to manage your workload effectively.

To apply for the Property Claims Adjuster role at Reserv, you should have a minimum of 5 years of experience in property claims, including commercial, personal, or agricultural sectors. A claims authority of £25,000 or more in your current role is required, along with knowledge of business interruption claims. We value curiosity, problem-solving skills, and a willingness to learn in our ideal candidates.

Yes, the Property Claims Adjuster position at Reserv is fully remote, allowing you to work from anywhere in the United Kingdom. We understand the importance of work-life balance, and our flexible work arrangements help you maintain that equilibrium while contributing to our innovative insurance technology solutions.

At Reserv, we believe in taking care of our employees. Our Property Claims Adjusters enjoy a generous health insurance package with nationwide coverage, a pension plan with employer contributions, and a competitive holiday policy. We also offer opportunities for professional development, including funding for industry qualifications after a qualifying period.

Reserv is committed to fostering diversity in our workplace. We believe that varied backgrounds, perspectives, and life experiences enhance creativity and innovation. As a Property Claims Adjuster at Reserv, you’ll be encouraged to bring your unique viewpoint to the table, contributing to a richer and more successful claims organization.

Highlight your positive attributes, such as empathy and creativity. Discuss specific examples of how these qualities have helped you resolve claims effectively, making sure to mention situations where your approach led to a satisfied customer.

Explain your strategy for managing multiple claims by prioritizing based on deadlines, complexity, and client needs. Illustrate this with past experiences where you successfully juggled various responsibilities while maintaining high standards of customer service.

Share a specific example that illustrates your problem-solving skills. Describe the steps you took to analyze the claim, engage with stakeholders, and reach a positive outcome, emphasizing your analytical abilities and communication skills.

Discuss your methods, such as subscribing to industry newsletters, attending conferences, or participating in professional networks. Show that you're proactive about staying informed and that you understand the implications these trends might have for your role at Reserv.

Describe your approach to conflict resolution, emphasizing empathy and communication. Explain how you'd listen to the client's concerns, clarify the situation, and work to resolve issues while ensuring the client feels heard and appreciated.

Discuss any systems and workflows you've worked with in previous jobs, highlighting your ability to adapt to new technologies. Share how using these systems has improved your efficiency and effectiveness in handling claims.

Explain the importance of clear and effective communication. Discuss your strategies, such as active listening, providing regular updates, and being responsive to feedback to ensure a positive relationship with all stakeholders involved.

Outline your methodical approach to problem-solving, including gathering information, evaluating options, and consulting with team members or stakeholders. Provide an example of a successful resolution process from a previous role to illustrate your point.

Demonstrate your enthusiasm for Reserv's innovative approach to claims management and your alignment with the company's values. Discuss how you view this opportunity as a chance to contribute to meaningful change in the industry and grow your own skills in the process.

Show your understanding of how technology can enhance claims management. Discuss any relevant experience you have with automation or AI technologies and how you believe these can improve efficiency and client satisfaction within the role at Reserv.