Business Development Manager

ResQ was founded with the belief that restaurant operators and service providers should have a much better way to operate their businesses. As a first step towards our mission, we have built a SaaS-enabled marketplace that helps fast-growing restaurants manage their 🛠 repairs and maintenance, empowering them to focus on their customers.

Repair and maintenance is the heartbeat of any restaurant's operations, yet the existing management methods are complex, expensive, and time-consuming. With ResQ, restaurants can simply get connected to qualified service providers, submit jobs, track progress, and pay, all in one place.

We are trusted by the world's leading restaurant brands and are venture-backed by top-tier global VCs - and we are just getting 🚀 started!

Hello 👋 Future ResQer! 

ResQ is looking for a Business Development Manager to join our sales team and help us take ResQ to the next level. As the team that drives most of the net 💰 revenue for the business, this is an exciting opportunity that provides high impact results. From a mission perspective, you will play a pivotal role by setting team goals, motivating and developing the business development team.

We understand that joining a team is one of the most important choices you make, and adding a team member is one of the most important choices we’ll make. We want you to get to know us, and we want to understand how you approach problems, learn, and what motivates you.

We thrive on being transparent and we know Sales requires a certain interest and discipline, so we have included some questions to ask yourself to help you choose if this role is right for you at this specific time (if not, then let’s connect later!!)

Are you nodding your head with excitement at the idea of:

• Developing and managing a team of BDRs 

• Scaling the outbound strategy

• Tracking and achieving targets 

• Reporting on team results

What you will do

As a Business Development Manager you will need to communicate effectively across multiple departments, have a winning attitude, and enjoy the challenges of owning and generating qualified sales pipeline and revenue.

• Develop & scale BDR team🏆: You will recruit, lead, and develop a team of high-performing Business Development Representatives to produce consistent and reliable results. From onboarding to ongoing training, you’ll plan and execute with full ownership.

• Optimize and scale the outbound strategy📚: You will experiment, iterate, and create processes and playbooks to build a highly effective outbound outreach strategy.

• Own revenue targets 💰: You will own pipeline targets for your team and work towards overachieving targets while holding a high bar for success.

• Report on results📈: You will develop and build on existing quantitative/data-driven methods to measure, manage, and optimize efforts and allocation of resources.

Who you are:

• 3+ years of relevant experience in a hands-on outbound pipeline generation role, driving key metrics and daily activity in a SaaS or Marketplace organization

• Desire to lead, coach and develop others around you. You have a passion for developing talent and coaching a team to reach their full potential

• Consistent track record in achieving and exceeding targets in a closing role

• Ability to build on go-to-market strategies and sales plans with cross-functional and executive team members

• You have a data and metric-driven mindset with an unwavering dedication toward achieving your and your company's targets

• You have a deep level of empathy towards people and are genuinely interested in understanding others' problems

• You are a problem solver and like to spend time getting to root causes and come up with solutions
  

Nice to haves:

• Deep understanding of sales processes and the importance of moving opportunities through the funnel

• You have experience with sales enablement tools such as Salesforce, Gong, ZoomInfo, and Linkedin SalesNavigator

• Experience in the restaurant industry or technology marketplaces would be considered an asset

• Knowledge of Challenger Sales methodology
  
  

How you will do it:

• A self-starter: You wake up, form a plan, and get going! 

• Practice Extreme Ownership - including exhibiting a bias for action, a deep desire to understand all parts of our business, including our customers, and partners; taking risks, adapting and learning till you succeed; a mindset to persevere!

• Be open to feedback; listen, learn, and iterate. We’re all One Team!

• Live and breathe a customer-first mindset, one that cares deeply about the customer experience and sets new standards for service

What to expect as a candidate:

While we are never perfect, we have aimed to build a process that fosters fairness and helps to minimize bias, this includes structured processes and interviews. Our goal is that everyone interviewed has a positive experience, regardless of the outcome.

Stage 1️⃣ :  Send us your resume and a note about how your story connects to ours. Feel free to focus on what you have learned rather than just a list of responsibilities. Tell us your story! We’ll aim to tell you quickly if it is not the right fit so you are always informed.

Stage 2️⃣ : Successful candidates will meet with People and Talent Lead.  It will be standardized to keep things fair but also with enough room to show your uniqueness. We’ll communicate the salary range now for full transparency. If you like us and we also think there is a fit, we’ll invite you to the next stage.

Stage 3️⃣ : A call or in-person interview with our Sales Manager who will ask you more in depth questions about your experience and skills. Come with questions! If this call goes well and we both want to move forward with each other we will ask you to complete an assignment for your next and final call.

Stage 4️⃣ : We will ask you to do a case study assignment and present to our Sales Manager and a few other team members. We will provide feedback, ask some more questions (who doesn’t love more questions…) and leave time for you to ask questions to our team.

Stage 5️⃣: This stage will be a Values interview with a few members of the ResQ team. We will get an understanding of what motivates you and how you work and align to ResQ’s values.

Stage 6️⃣ This is the final stage in the process where you will meet our CEO, KJ. This stage will be more of an introductory call and less focused on your in depth skills and knowledge.

Want to learn more? 👀 Keep Reading!

We are a mission-driven team and have a big vision to revolutionize the service industry. While on that journey, we recognize that building a startup is very hard. Turning vision into reality in a fast-growing environment takes superhuman efforts and is often one of the most difficult, yet rewarding, things one can do.

We do our best to ensure transparency during all stages of the interview process but we realize it's a lot of information 📚 to take in at once so we wanted to centralize everything to make it easier for you to navigate through. We have created a Talent Notion page which will help you learn more about us during the recruitment process.

We are spilling the Tea 🫖 on all things ResQ, click here if you want access to the inside scoop 💬 Tell your friends, because sharing 🫶 is caring 🧡

_____________________________________________________________

ResQ strongly believes that diversity of experience, perspectives, and background will result in a better environment for our employees and a better product for our users. ResQ is an equal opportunity employer. We do not discriminate against applicants based on race, colour, religion, sex, national origin, or disability, or any other status or condition protected by Ontario or local law. ResQ is committed to workplace diversity and will provide accommodation to applicants with disabilities throughout the hiring process.

Not Sure You Meet all the Requirements? We know the confidence gap can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you!