Physician Support Rep III - job 3 of 3

As a Physician Support Rep III at the University of Rochester, you will manage complex administrative tasks such as provider calendar management, patient care coordination, and preparing necessary documentation for medical procedures. Your role involves serving as a key point of contact for providers and patients, optimizing time and resources, and ensuring seamless communication in a busy clinical setting.

To apply for the Physician Support Rep III position at the University of Rochester, candidates must have a high school diploma and a minimum of two years of relevant experience. A background in medical terminology, surgical scheduling software, and electronic medical records is preferred, along with strong customer relations skills.

The University of Rochester is committed to the continuous development of its employees, including those in the Physician Support Rep III role. This commitment manifests in opportunities for training, attending workshops, and gaining exposure to advancements in medical technology and care protocols to enhance your skills and career growth.

The working environment for a Physician Support Rep III at the University of Rochester is dynamic and collaborative, located within the bustling Ambulatory Care Facility. You'll be part of a team dedicated to providing exceptional support to both healthcare providers and patients, with a strong focus on values such as equity, respect, and community engagement.

As a Physician Support Rep III at the University of Rochester, you can expect a competitive compensation range of $19.47 to $25.77 per hour. Your salary will be determined based on factors such as market data, your education, experience, and individual qualifications, ensuring fair and equitable pay.

Prioritizing tasks requires assessing both urgency and importance. I would start by organizing my daily responsibilities based on the needs of the providers, the clinic schedule, and patient priorities. I find communicating with my team effectively is crucial in managing expectations and ensuring that nothing falls through the cracks.

In my previous roles, I managed multiple providers' calendars, balancing appointments, meetings, and surgery schedules. I utilized scheduling software to minimize overlaps and to optimize patient flow, always keeping in mind the preferences of each provider while fulfilling patient needs.

Handling difficult conversations requires empathy and clear communication. I focus on active listening to understand their concerns and maintain professionalism, while providing solutions or directing them to the appropriate resources. Ensuring they feel valued and heard is my top priority.

I create a checklist that includes all required documentation and prepare it well in advance of the procedures. This includes verifying insurance information and ensuring that all pre-operative assessments are completed. Communication with the surgical team is key, so I maintain regular check-ins leading up to the surgery.

I manage stress by staying organized and maintaining a positive attitude. I prioritize self-care and take brief breaks when necessary to recharge. Setting realistic expectations and seeking support from my colleagues also helps me stay balanced during high-pressure situations.

Teamwork is crucial in the role of a Physician Support Rep III. Collaborating with healthcare providers, administrative staff, and patients helps ensure that care is coordinated and efficient. Sharing responsibilities and communicating openly enhances the workflow and ultimately improves patient care.

I stay informed about the latest healthcare regulations and best practices related to patient confidentiality. Following established protocols, such as HIPAA guidelines, and regular training ensures I keep patient information secure. I instill these practices in my daily routine as a foundational aspect of my role.

In a previous role, I encountered a conflict between two providers regarding scheduling priorities. I facilitated a meeting where both could express their concerns and encouraged open dialogue. By focusing on shared goals and finding a compromise, we were able to find a scheduling solution that satisfied both parties.

My approach involves systematic data collection, organizing patient information within electronic medical records, and maintaining updated records for easy access. I also emphasize onboarding new patient data promptly to ensure all relevant details are available for providers when needed.

The most important aspect of a Physician Support Rep III’s role is to ensure effective communication and coordination between patients and providers. This fosters trust and facilitates smooth operations within the healthcare environment, which ultimately contributes to better patient care and outcomes.