Technical/UX Writer - API documentation

As a Technical/UX Writer at Roku, you will partner closely with UX Designers to deliver clear and user-centered copy for various projects. Your responsibilities will include producing technical API documentation for development partners, creating concise content for user interfaces, and collaborating with other UX Writers to maintain messaging consistency across platforms. Your role will involve working closely with product and engineering teams to ensure that content not only engages users but also enhances their overall experience.

To be successful in the Technical/UX Writer role at Roku, candidates should have at least 3 years of experience in UX writing or a similar field, along with a strong ability to explain complex technical concepts in an accessible manner. Experience in collaboration with UX, Product Managers, and the ability to produce user-centric copy through iterative designs is essential. Passion for user advocacy and a proven track record of effective communication strategies will set you apart in this role.

At Roku, the growth and success of Technical/UX Writers are prioritized through a collaborative team culture that values input and creativity. New hires will benefit from mentorship and the opportunity to work on diverse projects across various disciplines, thus enhancing their skill set. The environment encourages independent thinking while also emphasizing teamwork, ensuring that writers feel supported as they contribute to impactful content that drives user engagement and satisfaction.

The work culture at Roku for a Technical/UX Writer is fast-paced and focused on collaboration and innovation. We strive to surround ourselves with talented individuals who prioritize team success while maintaining a sense of humor and humility. Independent thinkers are welcomed, and the environment is designed to foster creativity and problem-solving. This unique culture allows for extraordinary achievements through collective efforts and trust among team members.

As a Technical/UX Writer at Roku, you will work on a variety of projects that include crafting user-friendly API documentation, developing in-platform copy, UI text, onboarding flows, and error messages. You will directly contribute to the Roku Ads Manager product team, addressing user needs and enhancing their overall experience with our advertising solutions, thus playing a crucial role in supporting our mission to change how the world watches TV.

When answering about your experience as a Technical/UX Writer, focus on specific projects you've worked on, the methodologies used, and the tools you are proficient with. Highlight your key contributions to these projects and how they impacted user experience positively. Discuss how you handled challenges during the writing process and any feedback you received from users or team members.

Discuss your approach to project management, which could include using tools to track progress and prioritize tasks based on urgency and importance. Talk about how you define success criteria for content quality and your strategies for maintaining high standards while managing multiple deadlines. Include examples of how you’ve successfully balanced competing priorities in past roles.

Describe your process for gathering user insights, which could include interviews, surveys, or analyzing user behavior through analytics. Emphasize the importance of collaborating with UX Researchers and product teams to ensure your content strategy aligns with user expectations. Share specific instances where user feedback influenced your writing decisions.

Detail your approach to maintaining consistency in terminology, tone, and style across different platforms. You might mention the use of style guides, templates, or content management systems to streamline this process. Discuss any specific tools or practices you utilize to review and revise content before publishing to ensure a cohesive user experience.

Share a specific example of a technical concept you encountered and how you broke it down for users. Focus on the techniques you used to clarify the concept, such as using analogies or visuals, and the feedback you received from users regarding the clarity of your explanation. This demonstrates your ability to translate complexity into accessible content.

Discuss the tools you are familiar with for collaboration, such as Confluence, Google Docs, or Markdown editors. Emphasize how these tools enhance teamwork and content revision processes. If applicable, highlight your adaptability to new tools or systems in the writing process and any relevant experiences working in cross-functional teams.

Discuss your openness to feedback and how you view it as a critical part of the writing process. Share examples of previous instances where feedback led to significant improvements in your work. Discuss your strategy for incorporating constructive criticism and the importance of clear communication in discussing changes with stakeholders.

Explain your approach to professional development, such as subscribing to industry blogs, participating in webinars, or attending conferences. Talk about how you engage with the UX writing community to exchange ideas and learn best practices. Mention any relevant certifications or courses you’ve completed that enhance your expertise in the field.

Describe your collaborative experiences with teams such as Product Managers, Designers, and Engineers. Highlight your communication skills and how they facilitate productive relationships. Provide examples of specific projects where you successfully coordinated with various stakeholders to achieve shared goals.

Talk about your planning and organizational skills, particularly how you handle time-sensitive projects. Discuss your strategies for breaking down tasks, prioritizing critical elements, and ensuring you meet deadlines while maintaining content quality. Include any past experiences where you successfully navigated tight timelines in your writing process.