Lead Technical Writer, Product & Platform Documentation

The primary responsibilities of the Lead Technical Writer at Halcyon include developing and maintaining customer-facing and developer-facing documentation, establishing documentation strategy, writing user guides, API references, and quick-start tutorials, and ensuring all content aligns with Halcyan’s brand and mission. This role involves close collaboration with engineering and product teams to translate complex security concepts into user-friendly content.

To qualify as a Lead Technical Writer at Halcyon, candidates should have at least 5 years of experience in writing product documentation for SaaS or cybersecurity products. Familiarity with security domains such as EDR and threat-response workflows and a strong portfolio showcasing clear, structured documentation are essential. Mastery of authoring tools like Markdown or static-site generators is also required.

The salary range for the Lead Technical Writer position at Halcyon is between $120,000 and $150,000, with a bonus target of 10%. This range reflects Halcyon’s reasonable estimate for the role, and actual compensation may differ based on factors such as experience, knowledge, and skills.

Halcyon encourages career growth through a collaborative work culture, where employees are given the autonomy to innovate and build from the ground up. The Lead Technical Writer will have the opportunity to shape the documentation program, thus directly impacting customer experiences and enabling personal and professional development in a rapidly evolving field.

Yes, the Lead Technical Writer position at Halcyon is fully remote. As a remote-native company, Halcyon embraces distributed work practices, allowing talent from anywhere to contribute to our mission to combat ransomware.

When asked about experience with Markdown and static-site generators, it’s beneficial to share specific examples of projects where you utilized these tools. Discuss how they helped streamline your writing process and improved content accessibility. Highlight any particular static-site generators you prefer, like Docusaurus or MkDocs, and why.

Explain your approach to learning complex concepts by emphasizing your research methods, such as studying technical documents, interviewing subject matter experts, and hands-on experimentation. Being proactive in gathering information shows your commitment to delivering accurate and effective documentation.

Discuss strategies like employing clear headings, concise language, and step-by-step guides. You might also mention testing your documentation with real users to gather feedback, which is vital for understanding their needs and pain points.

Provide a specific instance where you received constructive feedback. Describe how you analyzed it, made revisions, and communicated with your colleagues or stakeholders. Highlighting adaptability and responsiveness to feedback underscores your commitment to continuous improvement.

Be honest about challenges you’ve faced, such as keeping up with rapidly evolving technologies or ensuring accuracy while making content engaging. Share specific examples and how you overcame these challenges, presenting yourself as someone proactive rather than daunted.

Discuss your strategies for prioritization, such as assessing the impact of various documentation pieces on user experience or product launches. Mention any tools or methods you use for task management, showcasing your ability to keep organized even under pressure.

Emphasize the importance of having a style guide and documentation strategy that everyone adheres to. Explain how you would review all materials for consistency and ensure that new content aligns with the established voice and tone of Halcyon.

Convey the critical role of documentation in empowering users to troubleshoot issues independently and learn how to use the product effectively. Offer examples of how clear documentation can reduce support calls and enhance overall satisfaction.

Explain various feedback mechanisms you employ, such as user surveys, analyzing support tickets to identify common issues, and holding review sessions with engineers and users. This demonstrates your commitment to developing high-quality content.

Understanding security concepts is essential because it allows the Lead Technical Writer to accurately and effectively convey complicated topics to customers. This knowledge ensures that the documentation is not only informative but also empowers users to confidently engage with Halcyon’s products and solutions.