Job details

Customer Support Manager

Runwise is a fast-paced, customer-focused climate-tech startup looking for a motivated Customer Support Manager to help property companies manage their energy systems efficiently.

Skills

Customer management experience
Excellent communication skills
Problem-solving abilities
Ability to explain technical concepts simply

Responsibilities

Answering live phone calls via our 24/7 support line
Real-time troubleshooting of customer reported issues
Remote monitoring and analysis of heating systems
Making settings adjustments to reduce fuel consumption

Education

High school diploma or equivalent
Spanish fluency required

Benefits

Medical, dental, and vision insurance
Flexible PTO
401K
Paid Parental Leave
Commuter Benefits

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Runwise Glassdoor Company Review

4.9

Runwise DE&I Review

4.8

CEO of Runwise

Jeff Carleton

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By Runwise

Our company vision is to accelerate the transition to healthy, sustainable, affordable cities by transforming all buildings into software platforms. At Runwise, we believe: No job is too small. 🛠️ We are humble in all aspects of our work. E...

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FUNDING

Series C

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Mid-Level

INDUSTRY

Energy & Utilities

TEAM SIZE