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Patient Access Representative

Job Overview:

Utilizing a high degree of accuracy in obtaining all registration and financial data in order to provide necessary medical treatment and obtain proper reimbursement for the hospital. Communicating with all customers exhibiting excellent customer service skills. Interviewing patients to assure proper scheduling, registration and certification of services on all patients in a timely and courteous manner. Utilizing a high level of customer service in all aspects of the job.

Qualifications:

Required:

  • High school graduate or equivalent
  • Requires typing skills, medical terminology, office procedures

Preferred:

  • Data entry and customer service experience preferred
  • Excellent communication and interpersonal skills

Scheduling Requirements:

  • Full Time - Night

Essential Functions:

  • The Patient Access Representative position plays a key role in the health system and in providing excellent customer service while ensuring timely throughput and capturing all necessary data timely
  • They are responsible for greeting all patients in a timely and friendly manner
  • A core function of this position is to ensure that all customers, external and internal, are treated with the highest level of respect
  • The Patient Access Representative provides a safe and secure environment for the patient during the registration process
  • They must clearly review and communicate all forms and obtain required signatures for services provided
  • The Patient Access Representative ensures accuracy and thoroughness in collecting and documentation of the patient s demographic and insurance information, and utilizes the technology available to complete the registration, and participates in creating a positive environment for patient and colleague satisfaction

Benefits and Perks:

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.

  • Paid Time Off (PTO)
  • Medical and Prescription Drug Insurance
  • Dental and Vision Insurance
  • Retirement Plans
  • Short & Long Term Disability
  • Life & Accidental Death Insurance
  • Tuition Reimbursement
  • Health Care/Dependent Care Flexible Spending Accounts
  • Wellness Programs
  • Voluntary Benefits (e.g., Pet Insurance)
  • Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered,

high-quality academic medicine in a compassionate and equitable manner, while delivering

a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer

Average salary estimate

$45000 / YEARLY (est.)
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$40000K
$50000K

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What You Should Know About Patient Access Representative, RWJBarnabas Health

Are you ready to make a difference in the health care field? RWJBarnabas Health is searching for a dedicated Patient Access Representative to join our team in Hamilton, NJ. In this role, you'll be at the forefront of patient interaction, utilizing your strong customer service skills to provide an exceptional experience for every visitor. Your day will include greeting patients, accurately collecting essential registration and financial data, and ensuring that all necessary information is documented for proper reimbursement. It’s all about making sure our patients feel welcomed and valued in a safe environment. This position requires a high school diploma and proficiency in typing and medical terminology, with an emphasis on both communication and interpersonal skills. Upon joining our team, you'll enjoy a comprehensive benefits package that includes paid time off, medical and dental insurance, retirement plans, and even tuition reimbursement! Plus, as part of RWJBarnabas Health, you'll be contributing to a mission-driven organization focused not only on patient care but also on community health and education. Sounds exciting? If you have a knack for excellent communication and a passion for helping others, we want to hear from you! Join us in fostering healthier communities, one patient at a time.

Frequently Asked Questions (FAQs) for Patient Access Representative Role at RWJBarnabas Health
What are the key responsibilities of a Patient Access Representative at RWJBarnabas Health?

As a Patient Access Representative at RWJBarnabas Health, your main responsibilities include greeting patients, collecting accurate registration and financial data, and ensuring that all necessary forms are completed and signed. You’ll be the first point of contact for patients and play a vital role in creating a positive environment for both patients and colleagues.

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What qualifications are required to become a Patient Access Representative at RWJBarnabas Health?

To become a Patient Access Representative at RWJBarnabas Health, you’ll need to possess a high school diploma or equivalent. Proficiency in typing and knowledge of medical terminology are essential. While prior experience in data entry and customer service is preferred, excellent communication skills and a friendly demeanor are keys to success in this role.

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What benefits can I expect as a Patient Access Representative at RWJBarnabas Health?

As a Patient Access Representative at RWJBarnabas Health, you can expect a robust benefits package that includes paid time off, medical, dental, and vision insurance, retirement plans, and tuition reimbursement. Additionally, you will have access to wellness programs and various discounts through our partners, which enhances both your professional and personal life.

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What is the work schedule for the Patient Access Representative position at RWJBarnabas Health?

The Patient Access Representative position at RWJBarnabas Health is a full-time role with night shifts. This schedule ensures that we are available to provide essential support and outstanding service to our patients, no matter the time of day.

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How does RWJBarnabas Health support career growth for Patient Access Representatives?

RWJBarnabas Health is deeply committed to the professional development of its employees. As a Patient Access Representative, you have opportunities for advancement through tuition reimbursement, participation in various wellness programs, and access to a supportive work environment that fosters skill-building and mentorship.

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Common Interview Questions for Patient Access Representative
Can you describe your experience with customer service as a Patient Access Representative?

When addressing this question, highlight any direct customer service experience you have, particularly in a healthcare setting. Provide specific examples of how you ensured customer satisfaction, handled difficult situations, and maintained professionalism at all times.

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How would you handle a patient who is upset or frustrated during the registration process?

In your response, focus on empathy and active listening. It's essential to acknowledge the patient's feelings, reassure them of your commitment to help, and provide solutions to their concerns – illustrating your customer service skills in action.

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What do you think are the main qualities needed for a Patient Access Representative?

Key qualities include excellent communication skills, a strong attention to detail, and a friendly, approachable demeanor. It’s crucial to be organized and capable of working under pressure while ensuring accuracy in documentation.

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How do you ensure accuracy when collecting patient information?

Discuss specific strategies you employ to minimize errors, such as double-checking the information provided by the patient and using technology effectively. Demonstrating your understanding of the importance of accuracy in patient care will stand out.

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What is your familiarity with medical terminology and office procedures?

Highlight any educational background or training you have had regarding medical terminology, as well as your experience with common office procedures relevant to providing patient care and handling sensitive information.

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How would you prioritize tasks during a busy shift as a Patient Access Representative?

You might approach this question by explaining how you would assess urgency and importance, managing your time efficiently. Emphasize your ability to remain calm under pressure and to collaborate with your team when necessary.

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Can you give an example of how you contributed to a positive patient experience?

Provide a specific example where your actions directly led to a patient feeling valued and comfortable. Describe the challenges you faced and how you went above and beyond to ensure their satisfaction.

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What steps do you take to remain compliant with healthcare regulations?

Explain your understanding of the importance of compliance and your familiarity with HIPAA regulations and other guidelines. Discuss any training you've undergone or practices you implement to ensure confidentiality and security of patient information.

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Why do you want to work for RWJBarnabas Health as a Patient Access Representative?

This is an opportunity to express your alignment with RWJBarnabas Health’s mission and values. Share personal motivations, like a desire to positively impact healthcare in your community, demonstrating your passion for the role.

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How do you handle conflict, either with a patient or colleague?

Describe your conflict resolution skills, focusing on communication and finding common ground. Showcase your ability to maintain professionalism and to seek mutually beneficial outcomes in challenging situations.

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As New Jersey’s largest integrated health care delivery system, Barnabas Health offers what few others can - extensive career opportunities in a vast array of settings. We are committed to attracting the most highly skilled and competent health ca...

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DATE POSTED
April 8, 2025

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