Automotive Mechanic - job 3 of 3

As an Automotive Mechanic at Torque by Ryder, you'll perform a variety of diagnostic, repair, and maintenance tasks on our fleet of light and medium-duty trucks. This includes everything from tune-ups and oil changes to more complex repairs on engines, brakes, and hydraulic systems. You will also have the chance to represent our company to our customers and maintain professional relationships while documenting all work in our Salesforce system.

To apply for the Automotive Mechanic position at Torque by Ryder, you should ideally possess a high school diploma or equivalent, along with a vocational or professional diploma. Most importantly, we look for candidates with at least three years of experience in automotive repairs, as well as a valid Commercial Driver License (CDL) CLASS A or at least a non-commercial driver license Class E. A strong set of soft skills such as communication and time management is also highly valued.

Working as an Automotive Mechanic at Torque by Ryder comes with a robust benefits package! You'll receive generous paid time off, medical, dental, and vision insurance shortly after your start date, and a 401K savings plan with company matching contributions. We also provide employees tuition reimbursement for accredited tech schools, PPE, uniforms at no cost, and various discounts on automotive services, mobile plans, and even travel and hotels!

As an Automotive Mechanic at Torque by Ryder, you can earn performance incentives on a monthly basis, which means that your hard work and dedication can directly benefit your paycheck. This incentive is designed to reward your efficiency and effectiveness in servicing our fleet and maintaining high customer satisfaction. As you grow in your role and increase your skill levels, you can expect greater opportunities for incentives.

At Torque by Ryder, we are committed to helping you grow in your career as an Automotive Mechanic. We provide additional training and development opportunities aimed at enhancing your technical skills. Whether it’s through hands-on experiences, online courses, or workshops, we ensure you have the right resources to advance your career in the automotive repair industry.

In answering this question, highlight your understanding of preventive maintenance tasks you've performed, such as oil changes, tire rotations, and fluid checks. Discuss the importance of preventive maintenance in extending the lifespan of vehicles and ensuring safety.

It's important to emphasize your organizational and time management skills. You might mention that you assess the urgency of each task based on factors like customer needs, the severity of vehicle issues, and deadlines, thus helping you effectively manage tasks.

Talk about your experience with various diagnostic tools like OBD-II scanners, multimeters, and specialized equipment for specific repairs. It’s useful to detail any specific brands or types you are proficient in and how you utilize these tools during troubleshooting.

Provide a concrete example where you faced a difficult repair task, detailing the troubleshooting process you undertook, the steps you took to fix the issue, and the outcome. This not only showcases your technical skills but also your problem-solving capabilities.

Discuss the safety protocols you follow, such as using proper PPE, adhering to lockout/tagout procedures, and keeping your workspace clean. Highlight any additional training you've received in safety practices.

Share your passion for the automotive industry and what drives you. This could be your love for solving mechanical problems, the satisfaction of helping customers, or the continuous learning opportunities the field provides.

Discuss the importance of communication and empathy when dealing with customers. You might provide an example of how you calmly listened to their concerns and worked to resolve their issues while maintaining professionalism.

This is a great opportunity to showcase your knowledge of the latest trends in the automotive industry. Discuss how you stay informed about new technologies, such as electric vehicles or advanced diagnostic tools, and why you think they’re important for the future of automotive repair.

Reference your experience with documentation, including using software like Salesforce to keep accurate records of repairs, customer authorizations, and maintenance schedules. Explain why documentation is crucial for accountability, tracking vehicle history, and ensuring transparency with customers.

Illustrate your ability to work under pressure by discussing experiences in busy repair shops or similar environments. Talk about how you developed coping strategies to remain organized and focused while still delivering quality work.