Manager, Technical Back Office

The Manager, Technical Back Office at Sauce is responsible for leading a team that creates WordPress websites, landing pages, and marketing materials. This role involves optimizing back-office operations through process automation, maintaining streamlined workflows, managing the support pipeline, and ensuring smooth data transfer across different departments. Overall, this position is designed to enhance the efficiency and effectiveness of the teams at Sauce.

To be successful as a Manager, Technical Back Office at Sauce, candidates should possess strong expertise in WordPress website design and no-code workflow tools like Zapier and Airtable. A minimum of 1-2 years of managerial experience in a remote or tech-driven environment, along with professional-level English proficiency, is required. Experience in back-office or support functions within the tech or restaurant industry will be highly valued.

The Manager, Technical Back Office plays a crucial role at Sauce by optimizing operational workflows and ensuring that internal teams receive high-quality support. This leads to better data management, improved collaboration, and, ultimately, a more effective business model that boosts our clients’ success and satisfaction within the restaurant technology landscape.

Sauce provides a strong and competitive compensation package for the Manager, Technical Back Office role. In addition to a flexible work environment, employees enjoy a monthly wellness stipend, generous paid time off inclusive of local holidays, and the opportunity to grow their careers in a supportive workplace that embraces diversity and inclusion.

The work environment at Sauce is friendly and collaborative, designed to help employees reach their full potential. With a focus on flexibility and inclusivity, team members are encouraged to share their ideas and contribute actively to the company's mission of transforming restaurant technology. This supportive atmosphere allows for both personal and professional growth.

When managing priorities, I assess the urgency and impact of each task on overall operations. I utilize project management tools to track progress and ensure team members are aligned on deadlines. Additionally, I believe in open communication within my team to adapt priorities as necessary.

My experience with WordPress includes designing and optimizing websites to enhance user engagement. In managing workflows, I rely on no-code tools to streamline processes, track progress, and make iterative improvements based on data analysis.

In a remote setting, I prioritize clear communication through regular check-ins and collaborative tools to maintain engagement. I also set clear expectations and foster a culture where team members feel valued and empowered to share their insights.

I approach conflicts by facilitating open discussions to understand different perspectives. I encourage proactive communication and seek a collaborative resolution, helping the team refocus on shared goals and foster stronger relationships.

My approach to process automation involves identifying repetitive tasks and evaluating the tools available. For instance, I often use no-code automation tools to create streamlined workflows that eliminate bottlenecks and allow team members to focus on higher-value tasks.

To ensure smooth data management, I implement standardized processes for data entry and utilize collaborative tools that allow real-time updates. Regular training sessions are essential to keep everyone informed about best practices in data management.

I have hands-on experience working in environments where technology interfaces directly with restaurant operations, including workflow automation and data management, which helps improve restaurant performance and customer engagement.

Automation is crucial because it reduces manual errors, saves time, and allows teams to focus on strategic tasks that drive growth. For back-office operations, this means enhanced productivity and better resource allocation.

In a previous role, I led a project to automate the reporting process, reducing the time spent on manual entries by 70%. By collaborating with stakeholders and implementing new tools, I was able to create a scalable solution that significantly improved efficiency.

To ensure high-quality assistance, I establish KPI metrics that gauge team performance and seek regular feedback from internal departments. Continuous training and supportive coaching are also crucial in maintaining high standards.