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Concierge - Part Time

Company Description

Do you have HEART? We are looking for individuals who can embrace our mission to purposely brighten and enrich the lives of those we serve with HEART; Hospitality, Excellence, Appreciation, Respect & Teamwork. In this role you will be responsible for providing assistance to residents, guests and vendors in the community.

Job Description

  • Greet residents and provide general assistance to visitors, prospective residents, and families.
  • Answer telephone calls.
  • You may be asked to ensure the safety of the residents and property by monitoring surveillance cameras, door alarms, life safety systems, building alarms and investigating any unusual activity.
  • Process reports for such things as work orders, incidents and concerns.
  • You will receive packages, plants, prescription drugs, etc. and deliver or hold as requested. 
  • Maintain the sign in/out log for the issuance of community keys, and gate passes.
  • You will assist other departments with administrative functions.
  • Ensure that resident/family/employee concerns receive timely response and follow up, thus striving to provide a high level of customer satisfaction.
  • Maintain a positive and professional demeanor toward all residents, visitors and co-workers.

Qualifications

  • Three (3) months of related experience is preferred.
  • You need to be able to communicate clearly and effectively in English.
  • You have highly proficient computer skills. Proficiency with Outlook, Excel and Word is required.
  • You are compassionate, professional, kind, engaging, empathetic and helpful.
  • You have the ability to work as a part of a team and handle multiple tasks efficiently.
  • You possess the ability to make independent decisions when circumstances warrant such action.
  • You can maintain a positive and friendly demeanor toward the residents and your co-workers.

Additional Information

Senior Lifestyle offers a comprehensive benefits plan to eligible team members including health, dental, vision, retirement benefits, short-term disability, long-term disability, and paid time off. All Senior Lifestyle positions are eligible to use DailyPay, an application that allows you to access your earned but unpaid wages before your next payday. Senior Lifestyle requires that all employees provide proof of COVID-19 vaccination unless exempt due to medical, religious, or personal beliefs. Government requirements or exclusions may apply.

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CEO of Senior Lifestyle
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Jon DeLuca
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What You Should Know About Concierge - Part Time, Senior Lifestyle

Are you ready to make a difference in people's lives? At Senior Lifestyle, we're looking for a part-time Concierge to join our team at 50 New Portland Rd, Gorham, ME 04038. In this friendly and engaging role, your main focus will be to greet residents, assist visitors, and lend a helping hand to our community members. We believe in the power of HEART – Hospitality, Excellence, Appreciation, Respect, and Teamwork – and we're excited to find someone who embodies these values. You won't just be answering phone calls and processing reports; you'll also be ensuring the safety and comfort of everyone in our community. From monitoring surveillance cameras to delivering packages and prescriptions, every day will present new opportunities to showcase your compassion and professionalism. Additionally, you'll support various departments with administrative tasks and ensure that any concerns are addressed swiftly to elevate the customer experience. If you have a heart for service and the ability to communicate effectively, especially in a team setting, you could be the perfect fit for this role. With a background in customer service or hospitality, plus strong computer skills in Outlook, Excel, and Word, you'll help maintain our welcoming environment. And with great benefits like health coverage, paid time off, and access to DailyPay, you could truly thrive here. Join us, and together we’ll brighten the lives of those we serve!

Frequently Asked Questions (FAQs) for Concierge - Part Time Role at Senior Lifestyle
What are the responsibilities of a Concierge at Senior Lifestyle?

As a Concierge at Senior Lifestyle, your responsibilities include greeting residents and assisting visitors, answering phone calls, monitoring safety systems, processing various reports, and handling package deliveries. You’ll also maintain the sign-in/out log and assist with administrative functions, all while ensuring a positive experience for everyone in our community.

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What qualifications are needed to become a Concierge at Senior Lifestyle?

To become a Concierge at Senior Lifestyle, you should have at least three months of related experience, excellent communication skills in English, and proficiency in computer software like Outlook, Excel, and Word. Being compassionate and able to work as a part of a team while managing multiple tasks effectively is essential.

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How does Senior Lifestyle prioritize customer satisfaction for the Concierge role?

At Senior Lifestyle, customer satisfaction is at the forefront of the Concierge role. You’ll be actively engaging with residents, visitors, and vendors to address their concerns and needs promptly. Collecting feedback, responding to inquiries, and ensuring a welcoming environment are vital parts of your responsibilities.

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Is previous experience required to work as a part-time Concierge at Senior Lifestyle?

While previous experience in customer service or a related field is preferred, it isn’t strictly required. The most important qualities for a part-time Concierge at Senior Lifestyle are a willingness to help and a positive attitude toward serving others.

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What benefits does Senior Lifestyle offer to part-time Concierges?

At Senior Lifestyle, part-time Concierges enjoy a comprehensive benefits plan, including health, dental, and vision coverage, retirement benefits, paid time off, and access to DailyPay, allowing you to access earned wages before payday.

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Common Interview Questions for Concierge - Part Time
Can you describe a time when you provided excellent customer service as a Concierge?

When answering this question, provide a specific example illustrating your approach to handling a challenging situation, your empathy, and how your actions led to customer satisfaction.

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How would you handle a difficult resident or visitor?

Discuss your strategies for remaining calm and professional and emphasize the importance of listening, understanding their concerns, and finding a solution or escalations if necessary.

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What do you understand about the role of a Concierge at Senior Lifestyle?

Highlight your understanding that a Concierge is the first point of contact for residents and visitors, responsible for enhancing their experience through warmth, efficiency, and responsiveness to needs.

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How do you manage multiple tasks efficiently in a fast-paced environment?

Demonstrate your organizational skills and use examples of prioritizing tasks, staying focused, and utilizing tools to manage your workload effectively.

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What motivates you to work as a Concierge?

Share your passion for helping others and how making a positive impact on residents’ lives drives your work ethic and commitment in this role.

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How do you ensure resident safety in your daily tasks?

Discuss the importance of vigilance and protocols, such as monitoring safety systems and staying alert to any unusual activities, reinforcing your commitment to the well-being of residents.

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Can you describe your experience with managing administrative tasks?

Explain your previous administrative responsibilities, such as document management, handling inquiries, and using software tools, while assuring your adaptability and proficiency in these areas.

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How would you greet and assist a new resident?

Describe how you would warmly welcome them, offer assistance with their questions, give them a tour of the facility, and ensure they feel comfortable and valued right from the start.

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What does HEART mean to you in the context of this job?

Emphasize how Hospitality, Excellence, Appreciation, Respect, and Teamwork represent core values that align with a Concierge’s goal of creating a supportive and welcoming environment.

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How do you handle stressful situations as a Concierge?

Illustrate your ability to remain composed under pressure, explaining techniques like deep breathing or prioritizing tasks that help you resolve issues without compromising service quality.

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Every day Senior Lifestyle's caring team members purposefully brighten and enrich the lives of those we serve with dedication to our Core Values: HEART - Hospitality, Excellence, Appreciation, Respect and Teamwork.

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Part-time, on-site
DATE POSTED
March 23, 2025

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