DEI Program Manager

As a DEI Program Manager at ServiceNow, your primary responsibilities include dreaming up and implementing initiatives focused on enhancing Belonging Group engagement. You'll collaborate with various teams, provide guidance to employee resource groups, track performance metrics, and manage the associated budgets while ensuring these initiatives create meaningful impacts for all employees.

To qualify for the DEI Program Manager role at ServiceNow, you need at least 4 years of experience in HR, Talent Management, or a related field. Strong communication and collaborative skills, alongside a track record of influencing leaders and employees, are crucial. A curious mindset and a grasp of data analysis will be highly advantageous in measuring program effectiveness.

Absolutely! ServiceNow is dedicated to inclusivity and welcomes applicants from diverse backgrounds for the DEI Program Manager position. They believe that unique experiences enhance their workforce, and they're eager to assess candidates, even those with non-traditional paths, who demonstrate a willingness to dream big.

A DEI Program Manager at ServiceNow is encouraged to engage in community activities and participate in diversity groups outside the company. This involvement can boost the overall impact of internal initiatives and foster relationships with external stakeholders, ultimately enriching the company's culture.

The DEI Program Manager position at ServiceNow may require travel up to 5-10% as needed. This travel can vary based on specific initiatives and collaboration opportunities with Belonging Groups and various stakeholders.

When answering this question, highlight specific diversity training programs you've designed or managed, emphasizing their outcomes and effectiveness. Illustrate how you've engaged stakeholders and collaborated with teams to drive inclusivity.

Discuss your experience developing metrics to evaluate diversity initiatives. Focus on specific KPIs, such as employee engagement scores and retention rates, which can demonstrate the impact of these programs on the organizational culture.

Share strategies like regular meetings, feedback loops, and collaboration with other departments. Mention how you've previously increased participation and created a supportive environment for these groups.

Prepare anecdotes that showcase your ability to articulate the importance of diversity initiatives, detailing how you've gained buy-in from leadership and colleagues through data-driven arguments and personal stories.

Be honest about challenges, but focus on how you overcame them. Discuss specific obstacles like pushback from leadership and how you developed tailored strategies to mitigate these issues while promoting an inclusive workplace.

Mention resources such as industry publications, webinars, and networking groups. Highlight any professional organizations or forums you actively participate in for knowledge sharing in diversity and inclusion.

Share a compelling story about a unique initiative you conceptualized, detailing its purpose, implementation, and the positive impact it had on the organization’s culture or workforce engagement.

Explain how you leverage data to enhance the effectiveness of DEI programs, from tracking participation to analyzing employee feedback. Share examples of data-driven decisions you've made based on research.

Discuss your approach to understanding the root of resistance and using communication and education to shift perspectives. Provide examples of how you've successfully engaged skeptics and turned resistance into support.

Articulate a strategic vision focusing on expanded employee engagement, stronger community ties, and innovative initiatives that reflect ServiceNow’s commitment to promoting a culture of belonging. Your vision should align with the company's core values.